# Enphase Energy 评价与评分 > 来源: OK.one — https://ok.one/review/enphase.com - 域名: enphase.com - 分类: 公用事业 - 综合评分: 3.0 / 5 (60 条评价) - 评分分布 5→1 星: 42% / 8% / 2% / 5% / 43% - 所在地: United States · Fremont - 数据更新: 2026-08-10 Enphase Energy（enphase.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 60 条用户评价，属于公用事业分类，口碑一般。评价两极分化：50% 给出 4 星及以上，同时 43% 打了 1 星；商家回复了 79% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/3 页) ### ★☆☆☆☆ 我打电话是因为我的……里有一个微型逆变器 - Jesus Caballero · 2026-08-04 我打电话是因为我系统中的微型逆变器坏了，并且已经坏了一个多月了。 他们给了我一份安装人员名单，但他们对我报出的价格不满意。我的意思是我也是，因为我必须付钱！然后电话另一端的那个人很难理解，他继续向我解释说我需要货比三家，找到一个更便宜的安装人员来解决问题。该系统只有 4 年的历史，这是第三次发生这种情况。 太阳能不是一项好的投资！ ### ★☆☆☆☆ 我对我的…感到非常失望 - Job Seeker · 2026-07-30 我对我的经历以及我的太阳系缺乏支持感到非常失望。 我原来的安装人员在四月份倒闭了，我只能自己想办法寻求帮助。我花了一个完整的“兔子洞”才找到一个电话号码和一个愿意帮助我的人。 我一个多月前就更新了我的帐户，但我的系统仍然没有正确恢复。我的系统出现了挂锁问题，在最终收到访问代码后，我能够自己将其重新打开。然而，我的 Enphase 电池仍然无法工作。它们不进行通信，不存储能量，也不提供我所付费用的备用电源。 我已报告此问题，但没有技术人员上门解决。与此同时，我每月要支付大约 650 美元的太阳能费用，同时还要支付两倍于正常电费的费用，因为系统无法正常运行。这造成了严重的财务困难。 我还被告知再融资可能是一种选择，但尽管多次尝试获得答案，但我没有收到任何后续行动或帮助。 我要求 Enphase 和所有相关人员对这种情况负责，派技术人员正确修复我的系统，并与我一起制定公平的解决方案，包括审查付款减免和再融资选项。 客户不应该为了获得对他们支付数千美元的系统的支持而付出如此大的努力。 > 商家回复 (2026-08-03): We’re truly sorry to hear about your experience and understand how frustrating this situation must be. This is not the level of service we strive to provide. With respect to your concern about a technician visit, we'd like to clarify that Enphase dispatches technicians directly only for storage parts replacements on case to case basis or for customers enrolled in the Enphase Care program. To review your concerns in detail and determine the most appropriate next steps for your system, please email us at mobile-apps-support@enphaseenergy.com with your Site ID (or the email address associated with your Enphase account) and include the subject line: Case #20330628 – Attn: ORM Team. Once we receive your details, our team will review your case on priority, investigate the issues you've reported, and coordinate the appropriate next steps to assist you. Your experience is important to us, and we are committed to improving our support experience. Thank you for bringing this matter to our attention—we appreciate the opportunity to investigate your concerns and work toward a satisfactory resolution. ### ★★★★★ 我的系统一直运行无问题... - customer · 2026-07-29 我的系统已经运行了 10 年，没有出现任何问题，还有什么更好的，非常棒的产品！ ### ★★★★☆ 英国支持非常好 - Nigel R · 2026-07-29 我不得不说，在英国，当我遇到网关问题时，Enphase 为我提供了出色、响应迅速的支持。我很失望地发现这台设备的保修期很短，这意味着我要么更换它，要么放弃它。但这不是支持人员的错，他认真地照顾我和我的所有问题。 ### ★★★★★ 我有一个很棒的沟通经历... - char · 2026-07-25 我与穆罕默德有一次很好的沟通经历。 在与他解决 IQ Gateway 问题时，我从未因与他交谈而感到沮丧。与 Enphase 一家伟大的公司合作。 > 商家回复 (2026-07-28): Thank you for your kind words and for sharing your experience. We're delighted to hear that Mohammed provided you with a smooth and positive support experience while resolving your IQ Gateway issue. We'll be sure to share your appreciation with him. Thank you for choosing Enphase Energy. ### ★★★★★ 出色的电话客户支持 - Michael · 2026-07-17 我已经几个月没有在 Enphase 应用程序上检查太阳能电池板的功能了。当我尝试使用该应用程序时，信息无法加载 - 旋转轮综合症。一位名叫穆罕默德的客户服务代表耐心地引导我重新安装应用程序，该应用程序与我的面板建立了连接。他还给了我一些关于如何将面板过去的性能与当前性能进行比较的技巧。这是我第一次尝试时的最初目标，但无法下载应用程序上的信息。 感谢穆罕默德！ > 商家回复 (2026-07-17): Thank you for your wonderful review and for taking the time to share your experience. We're delighted to hear that Muhammad was able to patiently guide you through reinstalling the Enphase App, restore your connection, and help you access the information you were looking for. It's great to know he also shared helpful tips on comparing your system's past and current performance. We'll be sure to pass along your kind words to Muhammad. Thank you for choosing Enphase Energy! ### ★★☆☆☆ 当我需要它时不起作用 - A Gowan · 2026-07-15 他们的支持台很棒，但不幸的是，几乎每次断电时我都需要与他们交谈（通信问题、手动重启、同步问题）。 在这个系统上花费了 35,000 美元，除了我需要的时候它都可以工作。 过度设计。 从Enphase的回复中可以看出他们已经接近问题所在了，只是他们的系统反复不重启而已。 > 商家回复 (2026-07-30): Thank you for sharing your experience. We understand how frustrating it is when your backup system doesn't operate as expected during a power outage, especially after making a significant investment. Based on our review of your site, the communication issues were not the root cause of the problem. During the outage, the batteries reached their configured shutdown threshold of 15% state of charge and intentionally stopped discharging to protect the battery. Once this occurred, the Gateway and System Controller also lost power, which is why communication stopped. The batteries then discharged further overnight while attempting to re-establish the backup system, preventing an automatic recovery when solar production resumed. In this condition, a manual black start was required to restore operation. We understand this is not the experience you expected from your backup system. Our support team is available to help review your system configuration and discuss whether adjustments to the battery shutdown settings or other configuration changes may help improve recovery behavior during future outages. We appreciate your feedback, as it helps us continue improving the overall backup experience. ### ★☆☆☆☆ 我的 35 块太阳能电池板中有 14 块停止生产…… - Gregory Runell · 2026-07-14 根据他们的 Enlighten 应用程序，我的 35 个太阳能电池板中有 14 个停止发电。我希望在保修期内解决问题。他们希望安装人员首先查看它。安装工已经歇业了。不管怎样，他们还是给安装人员发了电子邮件，等待回复。祝你好运！他们想向我收取保修问题的费用，尽管他们过去在安装人员无法解决问题时免费到过我家。 > 商家回复 (2026-07-15): We sincerely apologize for the frustration and inconvenience you've experienced while trying to get your system restored. We have reviewed your case and confirmed that the affected 14 microinverters stopped producing on the same date. Based on our remote diagnostics, an on-site inspection is required to determine the root cause, as the issue appears to be related to field wiring or the AC branch circuit rather than the microinverters themselves. Since these checks require physical testing, they cannot be completed remotely. Since your original installer could not be reached. As a result, we recommended the following options for obtaining on-site assistance: Installer Locator: You can use the Installer Locator tool to find a certified new installer/maintainer in your area: Find Solar Installers Near Me | Local Solar Installers Enphase Care: Enphase has recently launched Enphase Care, a support program designed specifically for homeowners who do not have an active installer. You can learn more and enroll here: https://care.enphase.com/signup. Please note that all on-site service visits arranged by Enphase are chargeable, regardless of the nature of the issue. We understand your concerns regarding the associated costs and this may be frustrating, particularly when your original installer is no longer available. Your feedback has been shared internally as we continue working to improve the support experience for customers in situations like yours. If you need any further assistance, please feel free to contact Enphase Energy Support at mobile-apps-support@enphaseenergy.com, and our team will be happy to assist you. ### ★★★★★ 年轻人给我留下了深刻的印象…… - Nancy · 2026-07-09 和我一起工作的那位年轻女士给我留下了深刻的印象。她非常乐于助人。我今年 76 岁，身高 4 英尺 11 英寸，所以当她让我读面板上的灯光时，我看不懂。她一直等到我得到帮助才能读懂它们，并不断尝试不同的事情，让我的太阳能再次工作。她进行了各种不同的尝试，当她成功时，她很兴奋！我喜欢和她一起工作。她冷静的性格让我在尝试不同的事情时感到放松。最后她说“我们做到了！”我说“不，你做到了”。自从她帮助我以来，它一直工作得很好。我不确定这个电话发生的日期，但那是六月中旬，我会给出我最好的猜测，谢谢哟！ > 商家回复 (2026-07-17): Thank you for sharing such a heartfelt review. We're delighted to hear that our support representative was patient, calm, and dedicated in helping get your solar system working again. It's wonderful to know she made you feel comfortable throughout the troubleshooting process and celebrated the success with you. We'll be sure to share your kind words with our team. Thank you for choosing Enphase Energy, and we're so pleased to hear your system has been working well since! ### ★★★★★ 对我们 Enphase 系统的最佳支持 - Denise Modglin · 2026-07-03 我们从你们的技术人员穆罕默德那里得到了最好的支持。 他帮助我们的系统上线并进行报告。 为我们做的一切都很完美。 除此之外，他还解释了一些事情并教我如何理解我们的 Enphase 应用程序并查看过去和当前的信息。 非常感谢你 > 商家回复 (2026-07-17): Thank you for your wonderful review and for taking the time to share your experience. We're thrilled to hear that Mohammad provided exceptional support in getting your system back online and reporting correctly. It's especially rewarding to know that he took the time to explain the Enphase App and helped you better understand your system's current and historical performance. We'll be sure to share your kind words with Mohammad. Thank you for choosing Enphase Energy! ### ★☆☆☆☆ 我想取消订阅 - mvn · 2026-06-29 我想取消我的订阅，这实际上是不可能的。我已经花了几个小时试图取消我的 Enlighten Manager 订阅，但没有人愿意/能够帮助我，甚至从他们这边取消它。我从一个无法登录的地方重定向到另一个无法登录的地方。环境之间似乎存在同步问题，他们无法解决或取消付款。 票号是2718861，如果没有解决请不要回复。 > 商家回复 (2026-07-02): Bedankt dat u ons hierop heeft gewezen. Onze oprechte excuses voor de frustratie die u heeft ervaren bij het opzeggen van uw Enlighten Manager-abonnement. We begrijpen hoe teleurstellend het moet zijn geweest om zoveel tijd kwijt te zijn aan inlogproblemen en niet de hulp te krijgen die u verwachtte. We hebben uw verzoek beoordeeld en kunnen u mededelen dat uw Enlighten Manager-abonnement inmiddels is opgezegd en dat de terugbetaling is verwerkt. We waarderen uw geduld tijdens dit proces en betreuren het ontstane ongemak. Uw feedback over de accountsynchronisatie en het opzeggingsproces is gedeeld met de betreffende teams; wij hechten immers veel waarde aan een eenvoudig en betrouwbaar beheer van abonnementen. Bedankt dat u ons de gelegenheid heeft gegeven deze kwestie op te lossen. ### ★☆☆☆☆ 从 Enphase 跑，不要走 - Jeff Sandsted · 2026-06-29 我们购买了 19 块太阳能电池板，安装在屋顶上。 有几次延误，这让人相当沮丧。 有一天，安装人员没有出现。 我们接到一个电话，听起来像是从印度打来的，说一个工具坏了，他们必须换一个新的。 这导致他们至少需要一周时间才能再次亮相。 安装一拖再拖。 然后，在他们完成后，三 (3) 个月内没有人回来真正打开整个系统！除非我最终注意到“ON Switch”没有被抛出，否则它永远不会被转动！那是我们三个月用完的电。 最终的结果是什么呢？ 这位印度人说：“哦，我们非常抱歉”通讯结束。 回想起来，我可以说，我永远不会推荐 Enpahse。我对任何潜在客户的最后建议是：货比三家。 还有更多合格的投资者。 > 商家回复 (2026-07-02): We sincerely apologize for the frustrating experience you described. We understand how disappointing it must have been to encounter installation delays, missed appointments, and a prolonged wait before your solar system became operational. From your review, it appears that the concerns you experienced were primarily related to the installation process and your installer. While installation scheduling, commissioning, and system activation are typically handled by the independent installer, we want you to know that the Enphase Support team is committed to helping homeowners in the best way we can. If you have not yet contacted us directly, we encourage you to do so that we can review your system, answer any questions, and work with you to help resolve any outstanding concerns. Please reach out to us at mobile-apps-support@enphaseenergy.com with your site ID and a reference to your review. If you prefer to speak with a member of our Support team directly, you can also contact us by phone at (877) 797-4743. Our team will be happy to investigate your case and provide the best possible assistance. We appreciate the opportunity to support you and hope to help improve your experience with your Enphase system. ### ★★★☆☆ 我们的太阳系已经六个月了 - MARK BEATTY · 2026-06-27 我们的太阳系已经有六个月了。 它瘫痪了一个星期才有人来修复它。 工作了一个星期又掉下来了。 当他们再次来这里工作时，这次已经停机 12 天了。 当它起作用时，那就太好了，当它不起作用时，我会收到 Ameren 的通知，预计将收到 450 美元的账单。 > 商家回复 (2026-07-02): Thank you for sharing your experience. We're sorry to hear about the repeated system outages and understand how frustrating it must be to have your solar system offline, especially when it results in higher utility bills. Based on the information you've shared, this issue is likely related to the system wiring or installation and will require an on-site inspection by a qualified technician to accurately diagnose and resolve the problem. We understand the inconvenience caused by the wait for service and appreciate your patience. We encourage you to continue working with your installer to arrange the site visit, as they are best positioned to inspect the wiring and any installation-related components. If additional support is needed during the troubleshooting process, our technical support team is always available at (877) 797-4743 to assist your installer. To help you stay informed about your system's status, you can enable notifications in the Enphase App to receive alerts about important system events and changes. Instructions for managing your notification preferences are available here: https://support.enphase.com/s/article/how-to-change-the-notification-settings-in-the-enphase-app. We appreciate your feedback and hope your system is restored to reliable operation as quickly as possible. ### ★★★★★ 知识和耐心...... - Anthony Sandoval · 2026-06-27 技术人员和电话支持的知识和耐心非常出色 > 商家回复 (2026-07-17): Thank you for your kind words and for sharing your experience. We're delighted to hear that our technician and phone support team provided you with knowledgeable, patient, and outstanding assistance. Your appreciation means a great deal to us. Thank you for choosing Enphase Energy! ### ★☆☆☆☆ 我花了 45 分钟在简单的案例上…… - michael champagne · 2026-06-15 我花了 45 分钟在一个简单的案例上，我没有得到解决方案，技术人员陷入沉默，完全是垃圾，技术人员不知道她把所有时间都花在和别人说话，因为她不知道什么，找一个了解产品的人便宜的帮助得到糟糕的评论可怕 > 商家回复 (2026-06-18): We’re sorry to hear about your experience and understand how frustrating the situation must have been. We understand your concern regarding the support experience and the lack of resolution during your interaction with our technical support team. We would like the opportunity to investigate this further and better understand your experience with our support process. We’d like to review your case in detail and help resolve the issues you encountered as quickly as possible. Please email us at mobile-apps-support@enphaseenergy.com with your Site ID and use the subject line: Case number 20101495– Attn: ORM team, so we can assist you on a priority basis. ### ★☆☆☆☆ 我是太阳能安装人员和系统所有者...... - Murilo · 2026-06-12 我是一名太阳能安装人员和系统所有者，寻求 Enphase 安装支持。 安装 ID：5337762 网关：122307045149 支持票证：19946292 和 19992599 自 2026 年 4 月 14 日以来，15 个微型逆变器中有 9 个已停止发电。 我为 Enphase 提供了： * 完整的系统布局； * 相位分布信息； * 受影响地点的电压测量结果显示为 224V； * 照片和技术文档； * 详细的故障排除信息。 收到的唯一解释是一份声称存在“电气问题”的通用声明，没有技术报告、没有根本原因分析、没有诊断程序，也没有有关保修评估的指导。 该系统的微型逆变器在同一阶段正常运行，而其他单元仍处于离线状态，这使得解释不充分。 几周过去了，还没有任何有意义的技术回应或解决方案。 我要求： * 详细的技术分析； * 识别根本原因； * 建议的纠正措施； * 保修评估（如果适用）； * 明确的解决时间表。 发布此评论是因为多次尝试获得技术支持尚未得到满意的答复。 埃德森·艾塞勒 西蒂奥太阳能 巴西 > 商家回复 (2026-06-19): We’re sorry to hear about your experience and understand how frustrating this situation must be, especially given the time you have already invested in troubleshooting the issue. Based on our review of the site regarding the microinverters that stopped reporting, several possible causes are being considered, including wiring or connection issues, breaker-related issues, grid conditions, communication problems, environmental factors, or potential hardware failure. However, the information currently available is not sufficient to determine the root cause or make a warranty replacement determination. Our Technical Support team has already requested additional diagnostic information via email under Case 19947783. Please review the email sent by our support team and reply with the requested details. Once we receive and review the information, we will be able to continue the analysis, identify the cause of the issue, and provide the appropriate next steps to help resolve it. You may also reach out to Enphase Energy Support at mobile-apps-support@enphaseenergy.com, and our team will be happy to assist you ### ★☆☆☆☆ 不可靠的服务和不良道德…… - Davin · 2026-06-11 他们的团队成员 Michael Tabb 的服务不可靠，道德差 > 商家回复 (2026-06-16): We are sorry to hear about your experience. Based on the information provided, this review does not appear to be related to Enphase directly. We would appreciate additional details so we can better understand the situation and investigate further. Please contact us at mobile-apps-support@enphaseenergy.com with your Site ID and a summary of the concerns you experienced. Our support team will review the information and work with the appropriate parties to assist you as quickly as possible. ### ★☆☆☆☆ 技术支持不足 - Dan Slagle · 2026-06-06 系统已于10多年前安装，运行良好。 收到电子邮件表明系统未向 Enphase 报告。 致电技术支持，他们询问我提供的帐号。 大约一分钟后，有人说我们的特使很糟糕，他们可以安排更换，费用为 900 美元。 我检查了 PG&E 仪表，仍然断电。 该人没有询问特使是否有权力或互联网是否正常工作。 我说不，谢谢，并检查了自己。 结果发现其中一个电力线互联网接口出现故障。 以 59.95 美元的价格购买了一套新套件，并进行了安装，当我在线检查我的帐户时，系统正在报告。 我仍然收到电子邮件说系统已离线，他们可以提供 999 美元的“优惠”。 我真的很喜欢 Enphase 微型逆变器，但 Enphase 支持“很糟糕”。 > 商家回复 (2026-06-09): We’re sorry to hear about your experience and understand how frustrating the situation must have been. We understand your concern regarding the support experience and the continued offline notifications you mentioned receiving. It’s good to know that your system is now reporting properly after replacing the power line communication interfaces. We would like the opportunity to investigate this further and improve customer experience with our support process. We’d like to review your case in detail, so we can stop the notifications and we can make changes to our processes as required. Please email us at mobile-apps-support@enphaseenergy.com with your Site ID and use the subject line: Case number 20045250 – Attn: ORM team, so we can get more details and action this promptly. ### ★☆☆☆☆ Q 网关、4 个 IQ 逆变器和 NO 控制器 - Ludo Houben · 2026-06-02 我有一个 Q 网关和 4 个 IQ 逆变器连接到它。我只是希望能够在（严重）负电价的情况下关闭逆变器，因为我有一份动态合同。作为一个“用户”我根本无法做到这一点。作为“家庭安装人员”，您可以在启发管理器中看到逆变器开/关按钮，但您无法按下它（它呈灰色）。按下逆变器开/关按钮只能由“安装人员”帐户来完成。所以你购买了昂贵的设备并且你无法自己控制这些设备。网关上还有可用的 ModBus TCP 连接，但默认情况下处于关闭状态。甚至我的安装人员也无法通过服务台将其打开。为什么？你在隐藏什么？你害怕什么？如果我事先知道我无法控制自己的设备，那么我会要求我的安装人员安装其他公司的东西。我什至不想知道当某个东西坏了而我想要 RMA 时，这家公司会做出多么糟糕的反应。 ### ★☆☆☆☆ 我的系统是2023年3月安装的 - ERIC · 2026-05-30 我的系统是2023年3月安装的，已经离线好几次了。 2026年4月，它下线，没有保留任何数据。丢失了一整周的数据。联系了 Enphase，被告知他们发现控制器有故障，并且已修复，并且此问题不会再出现。 2026年5月本月已下线3次。每次联系 Enphase 时都会发生与之前相同的故事，发现控制器存在故障并已得到纠正。废话！ 该设备仍在保修期内，他们不会发送更换件。客户服务很臭。 使用前会先看看另一家公司的产品 恩相。 > 商家回复 (2026-06-03): We are sorry to learn about the recurring offline events, the loss of historical data, and the inconvenience this situation has caused. To ensure your concerns receive the attention they deserve, we have created a dedicated support case (Case #20020556) on your behalf. Our team will conduct a thorough review of your system history, including previous interactions and corrective actions, to determine the most appropriate path forward. Please contact us at mobile-apps-support@enphaseenergy.com with your site details, preferred contact information, and a suitable time for a callback. To help us expedite the review, kindly use the subject line: "Case #20020556 – Attn: ORM Team". Once we receive your email, we will prioritize your case and work with you toward a resolution as quickly as possible. We appreciate your patience and the opportunity to assist you further. --- - 全部评价与筛选: https://ok.one/review/enphase.com - JSON 接口: https://ok.one/api/companies/enphase.com - 评分口径与数据来源: https://ok.one/methodology/