Envelopes.com

Hello Janie! Thank you for your feedback. We truly appreciate you taking the time to share your experience. We sincerely apologize again for the initial error with your order, but we are glad we were able to make things right for you in the end. We completely understand your frustration with the delay and recognize that waiting a couple of weeks for a correction is not ideal. Your experience is important to us, and we are actively working to improve our processes to ensure faster resolutions moving forward. Thank you again for your patience and for giving us the opportunity to correct the issue. We hope to provide you with a seamless 5-star experience on your next order. Elizabeth, Customer Support Manager

Thank you for your kind words! We’re so glad to hear that you had a positive experience and felt supported throughout the process. Providing attentive, consistent service is very important to us, and it’s great to know your sales representative made you feel taken care of until everything was resolved. We truly appreciate your feedback and your business! Elizabeth, Customer Support Manager

Hello Meghan! Thank you so much for your continued support! We truly appreciate you trusting us with your projects, whether big or small. It’s great to hear that everything has arrived just as expected each time. We look forward to working with you again soon! Elizabeth, Customer Support Manager

Thank you for taking the time to leave such a kind review. We’re so glad to hear that you’re happy with both our service and product quality. We truly appreciate your support and look forward to serving you again soon. Elizabeth, Customer Support Manager

Hello Teresa! Thank you for taking the time to leave a review. We’re so glad the samples helped you find the perfect cotton stock for your projects. We appreciate your feedback on the contour flap sizes and look forward to supporting your creativity in the future. Elizabeth, Customer Support Manager

Thank you for taking the time to share your feedback. We’re so glad to hear that you loved the envelopes and had a positive experience with our customer service team. We do apologize that the online ordering process was cumbersome and that you had to place two separate orders. Your feedback is very helpful, and we will be sure to share it with our team as we continue working to improve the ordering experience. If you would be willing to share your order number and any additional details, please send them to [email protected] so we can look into this further. This information helps us better understand what happened and allows us to continue improving our processes. We truly appreciate your support and hope to serve you again in the future. Elizabeth, Customer Support Manager

Hello Stacy Thank you so much for taking the time to share such a thoughtful review. We’re thrilled to hear how much you enjoy using our envelopes for your creative projects. It’s wonderful to know that our color selection and quality helped bring your designs to life for the ladies' day gift bags. We love hearing how our products support hobbies and creative ideas like yours, and it’s exciting to hear that you’re looking to expand into custom cards as well. Your enthusiasm truly means a lot to us. Thank you again for your kind words and for choosing Envelopes.com. We look forward to continuing to support your creations! Elizabeth, Customer Support Manager

Hello Charlotte! Thank you for your review. We’re so glad to hear our envelopes have been a great fit for your art projects and that you enjoy our unique selection, especially the vellum options. We truly appreciate your support and look forward to serving you again. Elizabeth, Customer Support Manager

Hello Ashley! Thank you for taking the time to share your feedback. We’re so glad to hear that the ordering process was easy and that we were able to support your envelope printing needs. We truly appreciate your business and look forward to working with you again in the future. Elizabeth, Customer Support Manager

Hello Emily, Thank you for reaching out, and I sincerely apologize for the error with your order. We received your message this morning, and I am very sorry you have not yet received a response. I completely understand how frustrating that can be, and I truly appreciate your patience. I am currently working closely with our production team to have your order reprinted and processed as quickly as possible. As soon as it ships, it will be sent via overnight delivery to help ensure it reaches you as soon as possible. If you have any questions or if there is anything further I can assist with in the meantime, please feel free to reach out to me directly at [email protected]. I would be more than happy to help. Again, I truly apologize for the inconvenience and for the experience you had. This is certainly not the level of service we strive to provide, and we appreciate the opportunity to make this right for you. Warm regards, Elizabeth, Customer Support Manager

Thank you for taking the time to share your feedback. We’re so glad to hear that you were pleased with the product and that the purchasing and shipping process was smooth and easy. We truly appreciate your support and look forward to serving you again in the future. Elizabeth, Customer Support Manager

Thank you for taking the time to leave such a wonderful review. We’re so glad to hear that you enjoy our fast shipping, variety of options, and the ability to purchase samples. It’s also great to know that the printing quality and customer service have met your expectations. We truly appreciate your continued support and are honored to be your go-to. We look forward to serving you again soon. Elizabeth, Customer Support Manager

Hello Erin! I am truly sorry for the experience you had and for the frustration it caused. What you described is not the level of service we want any of our customers to experience. We are very sorry that our earlier emails regarding the order were not received sooner. We are currently reviewing this on our end to understand why those messages may not have reached you. In some cases, email providers may filter messages to spam depending on individual email settings. We always do our best to ensure our emails are delivered properly and do not get filtered. I'm glad we did speak regarding this matter, and I want to mention again how much we regret that your experience did not reflect the service we strive to provide. Your feedback is extremely important to us, as it helps us identify where we need to improve both our website experience and our communication with customers. If you ever decide to give us another opportunity in the future, please feel free to reach out to me directly. I would be more than happy to personally assist you and ensure that the process is smooth and straightforward. Elizabeth, Customer Support Manager

Thank you for taking the time to leave such a wonderful review. We’re so glad to hear that your orders have been accurate and shipped promptly, and that your products arrive in great condition. We truly appreciate your support and look forward to serving you again soon. Elizabeth, Customer Support Manager

Hello Jeanne! Thank you for taking the time to leave a review. We’re so glad to hear you enjoyed the wide selection of colors and our fast service. We truly appreciate your feedback and hope to serve you again soon. Elizabeth, Customer Support Manager

Hello Daneil! Thank you for taking the time to leave a review. We’re so glad to hear that you’re happy with our selection and quality, and that our customer service team has been responsive across chat, email, and phone. We truly appreciate your feedback and look forward to serving you again soon! Elizabeth, Customer Support Manager

Thank you for taking the time to leave a review. We’re so glad to hear we had the specific envelope you needed in stock and that it arrived quickly. It’s wonderful to know the quality met your expectations as well. We truly appreciate your feedback and look forward to serving you again soon. Elizabeth, Customer Support Manager

Thank you for taking the time to share your experience. We’re so glad to hear your representative understood your needs and partnered with you in a collaborative way. Providing that level of support is very important to us. It’s also great to know your test order arrived the very next day. We truly appreciate your feedback regarding additional color, texture, and finish options for the 6” x 11.5” large mailable envelope that qualifies for postal mailing. Suggestions like yours are incredibly valuable, and we will be sure to share this with our team as we continue to expand and improve our product offerings. We appreciate your business and look forward to serving you again soon! Elizabeth, Customer Support Manager

Hello Chris! Thank you for taking the time to share your feedback. We truly appreciate your kind words about our customer service and are glad our team was able to resolve the issue quickly for you. We also appreciate you bringing the alignment concern and turnaround time to our attention. Your feedback is very valuable to us as we continue working to improve both our product quality and delivery timelines. Thank you again for your review, and we hope to have the opportunity to serve you again in the future. Elizabeth, Customer Support Manager

Hello Michele! Thank you for taking the time to leave such a great review. We are so glad to hear that your envelopes arrived quickly and met your expectations. It’s wonderful to know that our pricing and shipping stood out while you were comparing options. We truly appreciate your continued support and recommendation, and we look forward to serving you again soon! Elizabeth, Customer Support Manager