# EyeQue 评价与评分 > 来源: OK.one — https://ok.one/review/eyeque.com - 域名: eyeque.com - 分类: 健康与医疗 - 综合评分: 4.0 / 5 (102 条评价) - 评分分布 5→1 星: 65% / 10% / 4% / 8% / 14% - 所在地: United States · Newark - 数据更新: 2026-08-11 EyeQue（eyeque.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 102 条用户评价，属于健康与医疗分类，口碑良好。75% 的评价为 4 星及以上，14% 为 1 星；商家回复了 95% 的差评；近 12 个月新增 2 条。数据最后更新于 2026-08-11。 ## 最新评价(第 1/6 页) ### ★★★★★ 我对 EyeQue 的体验非常好 - Mary Shafer · 2026-03-23 我在 EyeQue 上获得了很好的体验。他们的客户支持在整个眼科检查过程中非常有帮助，并且使一切都变得容易理解。更好的是，我的新眼镜处方非常完美。如果您正在寻找一种方便、准确的方法在家检查视力，强烈推荐！ ### ★★☆☆☆ Verai EyeQue 并不适合国际客户 - Ecaterina Diaconu · 2026-01-07 Verai EyeQue 对于像我这样的国际客户来说并不理想。您无法获得相同的服务，无法将试戴眼镜运送给您，以检查您的眼睛测量是否准确，并且您只能独自承担购买产品而无法控制结果的风险。如果测量错误，可能会影响您的健康。我要求报销，我被告知我不会拿回所有钱，仍在等待他们的确认。如果您是国际客户，请不要浪费时间和金钱。 ### ★☆☆☆☆ 我收到的测试眼镜是…… - Natasha Ushomirsky · 2024-01-18 · 已验证 我收到的测试眼镜根本无法佩戴。它们扭曲了我的视力，就好像镜片的曲线是错误的。 > 商家回复 (2024-01-19): Hello Natasha, I'm sorry to hear your refraction measurement didn't work for you. One of our support representatives will be reaching out to you for more information. ### ★★★★☆ 如果您可以让它工作并且可以在他们的网站上找到它，那么这是一个很棒的产品。 - Eddie McHenry · 2024-01-14 我的第一个“电动”测试仪工作了 3 秒。 替代者是doa。我最终使用了手动眼镜，它很难使用，但很好地揭示了我的验光师的大错误，使我能够得到一副很棒的眼镜。 我最大的抱怨是他们的网站。 我花了近半个小时才找到我想要的东西，因为它一直向我展示他们产品的“亮点”，而不是同时显示所有内容。 > 商家回复 (2024-01-15): Hello Eddie, Thank you for leaving us a review. We had no idea that the 2nd unit was not working for you until you submitted a review a couple years ago. One of our support agents responded to you at that time offering assistance, but they did not receive a reply. Nonetheless, we are glad the PVT worked out for you, and you were able to get a pair of glasses! ### ★★★☆☆ 根据我的经验，该产品效果很好......对于基本处方 - Sharon Stokley · 2023-12-14 · 已验证 根据我的经验，该产品非常适合单镜片处方 - 我的测试眼镜没有任何问题。 但不幸的是，当我使用这些结果来订购渐进镜片时，我没有得到好的结果。 我认为这是一个好主意，并且真的希望它对我有用。 如果您有基本处方，我绝对建议您尝试一下。 > 商家回复 (2023-12-15): Hello Sharon, Thank you for sharing your experience with us. You are right that our refractive devices measure the correction needed for single (distance) vision only. The app will provide a near-vision ADD estimate for reading distance based on the inputted age, however, this value is not physically measured, so we cannot guarantee it is a fit-all solution (ie it may work for some, while others it may be too weak or too strong). If you have an iPhone we suggest you try our My Reader App found in the app store. If you have any other questions, please feel free to contact our support team. ### ★★★★☆ 产品多收费用 - Unhappy · 2023-11-21 · 已验证 产品收费过高。公司没有回应纠正不当账单的请求（等待了 2 周多才得到任何回应）。 我的信用卡现在正在处理有争议的费用。 23 年 11 月 22 日更新。 EyeQue 向我伸出了手。 计费问题本质上是技术问题，与我最近使用的 Linneo Vision Benefits 的集成有关。 由于缺少电子邮件，我将评分提高到 4 星，扣除 1 星。 EyeQue 网站上用于向他们提交请求的网络表单可能存在问题。 通过告诉该表单上的用户他们在提交后将收到一封确认电子邮件（我不确定他们当前是否发送确认电子邮件）可以避免这种情况。 就我而言，这可以避免我被忽视的感觉并诉诸于联系我的信用卡公司。 > 商家回复 (2023-11-21): Hi there, thank you for bringing this issue to our attention. I'm surprised to learn that a message regarding an error of this nature has gone unanswered for a long period of time. However, upon searching our support database for any messages from your email address listed in your order, one could not be found. A search by your name did not populate anything either - did you reach out to us using a different email address? I will be emailing you shortly at the email address listed on your order, hopefully it is an active account. Our apologies for the inconvenience. ### ★★★★★ 你让我负责我的健康 - S Cook · 2023-11-08 · 已验证 你让我负责我的健康。我的验光师不接受我的保险，当我索要处方时，他们皱起眉头；需要另一个请求（皱眉）才能获取 pd。他们要我花 10 倍的钱购买他们的“设计师”眼镜。感谢 EyeQue 带来更好的视力。 ### ★★★★★ 眼镜非常好 - nightly · 2023-10-22 眼镜非常好。我只是希望我足够聪明，可以订购渐进眼镜而不是阅读。现在我必须订购另一双法律 > 商家回复 (2023-10-23): Hi Nightly! We're glad to hear the glasses worked out great for you! ### ★★★★★ 对于获得更好的想法非常有帮助…… - Chris N · 2023-10-20 · 已验证 对于更好地了解您的眼睛状况非常有帮助。 > 商家回复 (2023-10-23): Hi Chris! Thank you for taking the time to leave us a review. We are glad you found us and that you appreciate the importance of tracking your vision for any changes. Please feel free to reach out to our support team if you have any questions! ### ★★★★★ 我受到了很好的待遇。 - Cwhart · 2023-10-10 · 已验证 当我尝试订购时，有人对我的不同结果提出疑问。我解释了我的情况并得到了考虑。 > 商家回复 (2023-10-10): Thank you for your review, Cwhart! We are happy to hear that you are satisfied with the service you received from our support team! It would be great if you could follow up with us once you've had a chance to use the try-ons, and let us know how they work for you. ### ★★★★★ 帮助我的人很棒…… - Ricky Paben · 2023-09-28 · 已验证 帮助我的人很高兴与我聊天并解决了问题，并随后发了一封电子邮件告诉我问题已解决，我刚刚完成订单 眼镜。谢谢 > 商家回复 (2023-09-28): Hello Ricky, thank you for your review! Happy to hear that you were pleased with the support you received, and I'm glad we were able to resolve the issue you contacted us about. Please follow up with us and let us know how the glasses worked out for you. ### ★★★★★ 非常有帮助的产品和服务 - Abe Riazi · 2023-09-27 · 已验证 EyeQue 对于个性化您的眼镜非常有帮助 > 商家回复 (2023-09-27): Hello Abe! We're so glad you received great support with your eye glass orders! Feel free to reach out again should you need help with anything else. ### ★★★★★ 收到了快速且有用的回复…… - Phil · 2023-09-27 · 已验证 我的所有问题都得到了快速而有用的答复。 > 商家回复 (2023-09-27): Hello Phil, Thank you for your 5-star review!! We appreciate your positive feedback, we were happy to assist you. Please feel free to reach out should you need any future assistance. ### ★★★★★ 非常有帮助！ - for your order · 2023-09-24 · 已验证 代理非常友善、乐于助人且知识渊博！谢谢你！ > 商家回复 (2023-09-25): Hello there! Thank you for the kind words! We are happy to know our support team provided the assistance you needed. Please feel free to contact us again with any other questions. ### ★★★★☆ 快到了 - Les · 2023-09-07 · 已验证 我很惊讶我的右眼能看得很清楚（左眼很容易）。不过，我觉得我的散光不太对劲，因为我看到的是两张图片，导致用眼镜看不清远也看不清近。我将不胜感激有关如何修复它的任何帮助，因为我相信这是可以修复的。 > 商家回复 (2023-09-07): Hello there! Thank you for your review! We're happy to hear clearer vision has been restored for you, but are sorry to learn about the double vision. We believe we know what is causing it - please review the email sent to you by one of our support representatives for additional assistance. ### ★★★★★ 我的 EyeQue 体验 - Stephen G. - Johns Creek, GA · 2023-09-06 · 已验证 如果我向其他企业描述 EyeQue 客户服务，我不得不说 EyeQue 绝对是出色的。 但这还不够。根据我与 Nerissa 合作的经验，为客户提供更好的网站是一种使命，而不仅仅是一份工作。 作为一名健康状况每况愈下的居家老人，我不认为自己能够再次阅读印刷文字，也无法清楚地看到亲人的面孔。 EyeQue 和 Nerissa 改变了这一点，对此我永远感激不已。 > 商家回复 (2023-09-06): Hello Stephen - we appreciate your kind words! Thank you for taking the time to share your experience with us, and we're excited that we were able to help you regain the vision you have been missing for some time. If there is anything else our team can help you with, please do not hesitate to reach out! ### ★★★☆☆ Nerrissa 的客户服务非常好…… - Kenneth Stanton · 2023-08-24 · 已验证 客户服务非常好，Nerrissa 总是非常乐于助人。就实验室而言，我仍然没有戴眼镜。没有带有追踪号码或任何东西的电子邮件，眼镜于 8 月 12 日去了实验室，当我在 8 月 23 日写这篇文章时仍然没有眼镜。 > 商家回复 (2023-08-24): Hello Kenneth! Thank you for taking the time to leave us a review. We are pleased to know you were happy with the support you received from one of our support representatives. We are also sorry to hear that you have yet to receive a status update for your order. We will follow up with the lab and reach out to you separately. ### ★★★★★ 他们真的很照顾我 - campbell · 2023-07-30 · 已验证 他们真的很照顾我，回答了我所有的问题，并向我保证了下一步的行动。 太棒了！老实说，这可能是我很长一段时间以来最好的客户服务体验之一。 > 商家回复 (2023-07-31): Hello Ms.Campbell! It was a pleasure assisting you, and we appreciate your patience and willingness to allow us to go through the extra steps to ensure the end product is what you needed. Please be sure to follow up with our support team with any questions you may have once you've received your order. Cheers! ### ★★★★★ 自制眼科检查 - Hoang - Minnesota, USA · 2023-07-28 · 已验证 产品注册问题很快得到解决。该产品有助于获得新处方。 > 商家回复 (2023-07-28): Hello Hoang! Thank you for your review, we are happy to hear that you are satisfied with the service you received from our support team! If you need any future assistance, please feel free to reach out again. Hope you have a great rest of your day! ### ★★★★★ 反馈 - KARLA OBANDO RODRIGUEZ · 2023-07-24 · 已验证 Eyeque 的体验非常棒，CSR 非常友善并且愿意立即解决问题。 > 商家回复 (2023-07-24): Hello Karla! Thank you for your review! We are pleased to know that you are happy with your experience with EyeQue, our support team, and our products. Should you need additional assistance or have any other questions, we're happy to help! --- - 全部评价与筛选: https://ok.one/review/eyeque.com - JSON 接口: https://ok.one/api/companies/eyeque.com - 评分口径与数据来源: https://ok.one/methodology/