eyespecs.com

Ronald Giller, We thank you for your feedback. As from the moment you placed an order with us, we have assigned one of our professional team member to handle your order. As an authorized dealer for all major brands and a professional in house-lab that handles hundredths of order daily, even for the glasses brand that you have sent us. We handled your order with care and gave you exactly what you have ordered. Your initial complaint was because of luster polish that we added at no extra charge, to give your glasses and lenses a much nicer look than the unpolished lenses you originally had. We offered to replace the lenses for you at no charge and remake the lenses without the polished edges. You then looked for another reason stating that the lenses are thicker then your own. Upon calling you and suggesting you to take them to your local optical store to have the lenses measured in thickness so you can see for yourself. You insisted not to. You then accused us by saying, how will you know if you would send us the glasses back to remove the polish edges, that we will not reuse the same lenses and just add a ruff polish to the edges. We assured you that we cannot do that, and that you can scratch the lenses so you will know for sure we will replace the lenses for you. You then looked for another reason by telling us that we damaged the temple of your glasses when they were in perfect condition, (If it was an issue we would have worked with the manufacturer to get you a replacement.) On every reason you tried to accuse us of wrong doing, we tried to work with you and assure your satisfaction. Once you sent us back the glasses we removed the lenses and even sent you proof showing your original lenses were thicker then the ones you got from us at a fraction of a price. You have never mentioned that you were concerned about the lenses, You ordered Varilux Physio W3+ which can be easily identified by the laser marking on each lens which is imbedded by laser from Essilor to identify authenticity and warranty. Upon request we can even provide you with a proof of receipt from Essilor showing your name and lens type in which we have provided. We are very sorry as we always provide the best customer service possible rather than offering a some sort of discounts (which is not our business model) but instead provide the best customer service, frames warranty and lenses guarantee possible. We therefore then decided that no matter what we'll offer, you'll still be un satisfied. We are sorry the inconvenience.