EZContacts.com

Thank you for your feedback. We sincerely apologize for any confusion regarding our promotions. Our coupon policy is straightforward: coupon codes cannot be combined with other promotional pricing. If an item is already discounted, additional coupon codes, including the Welcome 15% offer, cannot be applied. This is why the coupon field was unavailable during checkout for your order. We understand your frustration and appreciate your feedback regarding how this was communicated. We'll be sure to share your comments with our team as we continue working to make our promotions and eligibility requirements as clear as possible.

Thank you for your feedback. We sincerely apologize for any confusion regarding your order. After reviewing your account, we can confirm that this was a subscription order. Subscription orders must be explicitly enrolled in during the checkout process and are not created automatically. If you did not intend to continue with the subscription, please reach out to us at [email protected], and we'll be happy to review your account and assist you further.

Thank you for your review. We're happy to confirm that the order you placed on July 25th was shipped on July 28th, falling within our stated 3-5 business day processing window for this specific item. We understand that the delivery time may not be what you initially anticipated, and we apologize if this caused any inconvenience. Please note that processing time refers to the time it takes to prepare and ship your order, separate from the actual delivery time which depends on the chosen shipping method. You can track your order with the tracking number provided in your shipping notification email. If you have any further questions about your order, please don't hesitate to reach out to us at any time.

Thank you for your feedback. We sincerely apologize that the glasses did not meet your expectations. We're sorry to hear the frames did not fit as expected. Regarding your refund, returns are subject to the fees outlined in our return policy. For prescription glasses, refunds may be reduced by the applicable return label fee and restocking fee, which is why the refunded amount may differ from the original purchase price. We appreciate your feedback and are sorry your experience did not meet your expectations.

Thank you for your feedback. We're sorry to hear about the issue with your recent order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.