作为一名高中生，我报名并预付了该项目一年的费用——部分是基于 Trust Pilot 的评论。我对此深感遗憾，感觉自己被高压、一小时的销售电话欺骗了。课堂材料有很多很多错误，教授的概念非常不正统，甚至不正确。我参加过许多项目——塞万提斯学院、皮姆斯勒学院以及阿根廷和哥斯达黎加的西班牙语学校。在这个项目一个月后，我对培训材料（主要是 Quizlet 闪存卡）在传达重要概念方面的糟糕程度感到震惊，而且很多时候都是错误的。我就读的其他学校都有某种形式的认证，我相信我所学的内容将引导我作为一个受过教育的人说、读和写西班牙语。 FCS 教了很多不能被认为是正确的东西——34 个动词时态、总是以“Yo”开头的第一人称单数句子、大写月份和星期几的名称等等。我完全失去了我能从这个项目中学到任何东西的信心，所以我花掉了我为一年的项目支付的 2750 美元。没有退款政策，当我两次以书面形式提出退款要求时，他们只是鼓励我尝试其他课程。这对我来说完全是浪费时间和金钱，更不用说当这个项目不适合认真的学生时，我对学习西班牙语的认真承诺感到失望。
Fast Conversational Spanish 回复2024-05-10This is unfortunate that Marsha feels this way, but her statements are completely untrue, misleading, & misrepresentative of our our team & our program.
Our program is built & edited by 7 native-speaking Spanish teachers with masters degrees in Spanish teaching from respected universities...even from the Cervantes Institute. We know Spanish.
Marsha's 10+ years in these "better" schools did not get her real-world results.
We do, with an unmatched 1 year guarantee.
Our coaches have all tried to reach out to her many times before & after her post, with no response.
Since she refuses to communicate & discuss her issues with us, I'm obliged to respond here.
1. We do not do "high pressure" sales. That's 100% untrue.
We took time to answer all her questions, we showed her our program & she decided to join, knowing exactly what we do. This is recorded on video. There is never "pressure" to join.
2. Marsha is nowhere near a "high intermediate" student. She lacks self-awareness.
Her 10+ years in these "better schools" did not work.
Before starting our FCS program, she didnt know basic pronunciation, had poor listening ability, very few verbs & verb tenses, & poor grammar.
She joined FCS because we showed her exactly what she needed, that other schools either hadn't taught her at all, or well enough. This is all documented.
3. Marsha didn't do the work, or follow instructions.
She only came to 6 classes in 3 months. And not the right classes.
We have daily conversation classes with native teachers. She should have gone at least 1x week. She didnt.
She didn't put in an honest effort, didn't do what we asked, & didn't respond to our coaches who tried to help her. This is all documented.
We can't help someone who doesn't follow instructions or communicate.
5. She chose to pay upfront to get a discount, without a refund. The contract is recorded on video. She demanded a refund without doing the work she agreed to do.
I compromised, by asking her to do the work for 1 month, then we'd discuss her progress & potential refunds. She never responded.
6. Our program does not have errors, nor "incorrect concepts", other than rare typos.
Her so-called "errors" include the following:
- "Yo quiero tacos", vs. "Quiero tacos". She thinks "Yo" is not correct. She's wrong. Both are correct.
-The capitalization of words like "Marzo", were simple typos, which we immediately fixed.
We have 100,000 flashcards & 100s of worksheet. A few typos will occur. Our teachers know their own language.
Regardless, these typos have no consequence on her speaking Spanish, unless she plans on writing a book.
-The 34 verb tenses (and moods) are correct.
Her complaint is we didn't call certain tenses, "moods".
We explain the difference between "moods" & "tenses" in our fluent course. For beginners, such "academic" grammar concepts are confusing and often not helpful for students in the real world. We keep things practical on purpose for our conversational students.
SUMMARY
In our perspective, Marsha hasn't acted with integrity in regards to our coaches or our program, & her words disrespect the work & effort our coaches have put in to helping her achieve her goal.
We've tried to be as supportive & helpful to her as possible, & go the extra mile, but she refuses to listen or communicate.
Her 10+ years trying with other schools without success shows she is probably doing the wrong things.
It's unfortunate because we know Marsha would succeed this year, if she followed our instructions. We've helped students who started with much less Spanish than her, achieve what she is trying to achieve.
Our coaches are dedicated to helping all of our students, everyday, with 24/7 support, unlimited classes, personal accountability coaches, & a results guarantee or 1 year free. No one gives more effort than we do, & we are committed 100% to their success.
My invitation to Marsha remains open, if she wants to discuss this together, or try again.
