Fast Forex VPS

Hi Pat, thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Hi Kanishka, regret on your dissatisfaction on our service, as per checked on your conversation record, our customer support had reply to your ticket in regards of the VNC issue, we have provide a guide to you on how to connect to your VPS using an existing Remote Desktop Connection application in a computer, along with guide on using a Microsoft Remote Desktop in the same guide. Both these application/software are for the connection to a remote desktop, or a VPS. However there were no reply received from your end, the ticket was received on 2nd November at 01:43, while it was replied on 2nd November at 10:47. Please be informed that your termination request has been done on the same day of your subscription which is on the 2/11/2023, however we did not received any further message from your end, as refund has to be requested as it is not automatically processed since it is a subscription, subscription means you are paying for the month of the service, while we are having a 5 days money back guarantee, which you can request for a valid refund request from our support team. There was no request received. Also, since you have terminated the service on the same day itself, your service would not last for 2 days thus we are not quite sure about the point where you mentioned "vnc viewer won't load until 2 days" Hope this clarifies everything, and kindly get back to our support team for further assistance. Best Regards

Hi Matheus, thank you for your review, and regret on the inconvenience you encountered. For the mentioned issue, sometimes it could be due to remote desktop connection issue, leading to unable to connect to VPS. We suggest our clients to always check with our support team when there is any issue encountered. As of now we have not receive any support ticket regarding this issue yet. Hopefully you can reach us so we able to assist further. Best Regards

Hi Gaurav, thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Hi Jenson, thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Hi Armor, thank you for trying our products. For the mentioned feedback, we would like to once again recover the whole situation that happened through the conversation. Based on our investigation, our support team had provided with a solution to your subscription which is to provide a different Windows version that works smoother than your existing subscription of Windows 2019, as our Windows 2012 is the Forex Trading Optimized version as per stated on the website. The solution was not accepted, and carry on further, when you reported that your VPS is unable to load, our support team had tested on the VPS connection and was able to be loaded, a screenshot of the VPS was provided and our support tried to advice to check on your connection to the Remote Desktop, and you have requested for a refund on the next day of the subscription, our support team initiated the refund accordingly. The refund of $24.46 was made on the same day of request, as there was a transaction fee of $1.53 by PayPal. We regret that we are unable to cover the transaction fee as per stated in our Refund Policy that agreed during your subscription: https://fastforexvps.cloud/ We appreciate your feedback to make our service better, and we are here to clarify on the whole situation that happened along with the commitment and immediate response given to clients as well. If any party needs any screenshots on further clarification on such issue we are more than happy to provide since we are unable to provide a screenshot through the reply here. Best Regards

Thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Hi Antoine, we regret on your experience regarding the VPS speed issue. As per checked the subscription you subscribed to was the most basic Lite plan. However previously we have never received any support ticket about this issue, so the support tickets we received was for these issue: - Setting up the VPS - Can't connect to the VPN - "cannot set millisecond timer (20)" error - Invoice payment - VPS terminated before the end date We usually has a procedure to check on the client's VPS speed when client raised a support ticket regarding such issue, however we were only able to know this when you requested for VPS termination, thus we are unable to check and provide a solution though we are capable of. The last query was about VPS termination, however, we have a record with screenshot showing that the VPS was terminated as of immediate effect instead of chosen as terminate by the end of billing cycle. We have provided a screenshot of your termination request date, along with your termination request. There was also an email sent to you after your termination request, before the VPS was terminated, that advice on the termination type stated "Immediate". We believe with the information provided it was enough to clarify with clients about the request made.

Thank you for your review. We greatly appreciate your feedback and look forward to continuing to provide you with the best VPS service. Cheers!

Hi Shainesh, thank you for your feedback. However, as per check on both our support tickets and Telegram support, we have not received any enquiries from your end requesting on assistance so far. We would love to help, and we have been helping our clients' enquiries as much as we can. For your VPS, we have tried to access with the credentials you received, and it works. We would like to check, when accessing your VPS, did you change your "Username" to Administrator? Some of our clients would overlook on the Username, only inserting IP and Password when they are connecting to their VPS through Remote Desktop Protocol. Also, for your information, we have the Step-by-step guide including video guide in our knowledgebase. You will be able to refer to it here: https://app.fastforexvps.cloud/index.php?rp=/knowledgebase/13/How-to-access-your-VPS-RDPorMicrosoft-RD.html For more assistance, kindly contact our customer support at https://t.me/fast_forex_vps_support_bot. Have a nice day.

Thank you for your kind words. Cheers!

Thank you for choosing Fast Forex VPS! We appreciate for your kind review and recommendation. Cheers!