Hi Paulette,
Thank you for taking the time to share your feedback. We're sorry to hear that the shade you received wasn't the right match for you. We understand that finding the perfect concealer shade can sometimes take a little trial and error, as undertones, lighting, and personal preferences can all play a role.
At Fièra Cosmetics, we offer a generous 30-day money-back guarantee because we want every customer to feel confident and supported in their purchase. We also offer a New Shade Offer, which gives you the option to try a different shade while keeping your current one to help you find your ideal match.
A member of our Customer Happiness Team will be reaching out to you directly to learn more about your experience and help guide you toward the best shade option.
We truly appreciate your feedback, as it helps us continue improving and providing the best possible experience for our customers.
Warm regards,
Victoria from Fièra Cosmetics
Hello Janice,
Thank you for taking the time to share your feedback. At Fièra Cosmetics, we offer a generous 30-day money-back guarantee because we want every customer to feel confident in trying our products.
We're sorry to hear that you don't feel the product worked for you. We'd love to get a little more clarity about your experience so we can better understand your concerns and determine how we can best help.
A member of our Customer Happiness Team will be reaching out to you directly to learn more and work with you toward the best possible resolution.
Warm regards,
Victoria from Fièra Cosmetics
Hi Karen,
Thank you for taking the time to share your feedback. At Fièra Cosmetics, we offer a generous 30-day money-back guarantee because we want every customer to feel confident in trying our products.
We're very sorry to hear that you didn't see the results you were hoping for. Everyone's skin is unique, and sometimes a different product or routine is needed to achieve the best results.
A member of our Customer Happiness Team will be reaching out to you directly to learn more about your experience and see how we can best assist. We truly appreciate your feedback and the opportunity to make things right.
Warm regards,
Victoria from Fièra Cosmetics
Hi Veronica,
Thank you for taking the time to share your feedback. We’re sorry to hear that you haven’t seen the results you were hoping for after using the product consistently for over two months.
We know how disappointing it can be when a product doesn’t deliver the improvements you were expecting. While many customers report visible benefits, we understand that skincare results can vary from person to person.
Your feedback is incredibly valuable to us, and we appreciate your honesty. Our Customer Happiness Team is always available to answer questions and provide personalized support if needed.
Thank you again for giving Fièra Cosmetics a try.
Warm regards,
Victoria from Fièra Cosmetics
Hi Brenda,
Thank you for taking the time to share your feedback. We’re sorry for any confusion regarding your recent order.
After reviewing your account, we can confirm that your original purchase was placed as part of a subscription program, which is why an additional shipment was processed. We understand how unexpected this can feel, and we apologize for any frustration it caused.
As a courtesy, we’ve gone ahead and cancelled your subscription to ensure no future orders are generated. We’ve also issued a refund for this shipment as a one-time exception, so there’s no need to return the product. Please allow 5–7 business days for the refund to appear on your original method of payment.
If you have any additional questions, our Customer Happiness Team is always here to help.
Warm regards,
Victoria from Fièra Cosmetics
