Fièra Cosmetics

Hello JT, Thank you for taking the time to share your honest feedback, we truly appreciate it. We’re very sorry to hear about the reaction you experienced. While Bakuchiol is generally known as a gentler alternative to retinol and is often well-suited for sensitive skin, we understand that everyone’s skin is unique and can respond differently. Your experience is important, and we’re glad you listened to your skin. A member of our Customer Happiness Team will be reaching out directly to you to ensure we collect the correct information, as we take any reports of skin reactions very seriously and do need to document them. Thank you again for sharing your experience — it truly helps us continue to improve and support our customers. Warm regards, Victoria from Fièra Cosmetics

Hi Jill, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that we’ve lost your trust we understand how frustrating this situation must have felt. After reviewing your case, we can confirm that your return was received and your refund has now been fully processed, including the item you did not intend to order. We sincerely apologize for the delay in processing this, especially after you had already provided tracking information we understand how important timely resolution is. We’d also like to clarify that Fièra does not process unauthorized charges. We regret that this situation caused concern and did not reflect the level of service we aim to provide. Your feedback has been taken seriously and shared with our team to ensure we handle similar cases more efficiently moving forward. If there’s anything further we can assist you with, please don’t hesitate to reach out — we’re here to help. Warm regards, Victoria Fièra Cosmetics