# FireplacesDirect 评价与评分 > 来源: OK.one — https://ok.one/review/fireplacesdirect.com - 域名: fireplacesdirect.com - 分类: 家居与园艺 - 综合评分: 4.2 / 5 (101 条评价) - 评分分布 5→1 星: 70% / 9% / 3% / 2% / 16% - 所在地: United States · North Liberty - 数据更新: 2026-08-11 FireplacesDirect（fireplacesdirect.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 101 条用户评价，属于家居与园艺分类，口碑良好。79% 的评价为 4 星及以上，16% 为 1 星；商家回复了 89% 的差评；近 12 个月新增 2 条。数据最后更新于 2026-08-11。 ## 最新评价(第 1/6 页) ### ★☆☆☆☆ 我投资了 4,700 美元购买了一个燃木...... - Biz R · 2026-04-27 我投资了 4,700 美元购买了一个燃木炉，期待获得高品质的产品。相反，它到达时已生锈，看起来已经被使用过。 我联系了该公司，希望他们能够支持他们的产品，但我遇到了延误、借口，而且没有真正的解决方案——没有退款，没有换货，从开始到结束都是令人沮丧的经历。 对于如此昂贵的购买，这种水平的质量和客户服务是完全不可接受的。我很遗憾从这家公司购买产品，并警告其他人要非常谨慎。尤其是和一位名叫梅格的女士！ > 商家回复 (2026-04-27): Hi Heber — we’re sorry to hear this. We were in frequent communication after delivery and had a replacement ready within five business days, but a chargeback was filed at that time, which paused the process. After the first dispute was resolved in our favor, you re-engaged and requested a return; however, we were unable to proceed without the required information to schedule pickup. A second chargeback was then filed and also resolved in our favor based on the full order and communication history. – Meg | Spotix Customer Solutions ### ★★★☆☆ 无法让遥控器工作 - Theron Reece · 2025-12-01 无法让遥控器工作，检查了接线和电池，并让两个不同的人检查了它，但仍然无法让它工作。我还有另一组类似的日志可以使用 find 。我不确定遥控器或接收器是否无法正常工作。日志会在交换机和遥控器上亮起。 ### ★☆☆☆☆ 大声鼓风机 - Michele · 2025-03-26 最初我给 Fireplace Direct 一个很好的评价。不幸的是，在写完这篇文章一周后，壁炉上安装了我也从他们那里购买的鼓风机（350 美元以上）。 我几乎不知道鼓风机的声音非常大，这对我来说是无法接受的。 客厅。 我用不了，就打电话退货了。 Fireplace Direct 拒绝退货，因为我没有原来的纯白盒子。 我在这家公司花了数千美元，而鼓风机完全是浪费钱。如果我知道它这么吵，我就不会购买它。 ### ★☆☆☆☆ 不满 - Crystal Phillips · 2024-12-16 我刚刚打电话是因为我想把我的壁炉换成他们的另一个“实际上花费更多”，他们要我支付退货运费。我告诉她给我转接，以了解运费，我等待了 20 分钟，电话响起，他们会挂断电话，让我等待更长的时间，这样的情况发生了 3 次，直到我最终挂断电话！ ### ★☆☆☆☆ 我取消了订单，你发货了…… - Mark · 2024-06-07 · 已验证 我取消了订单，但你还是发货了！！！ > 商家回复 (2024-06-07): Hey Mark, Thank you for the feedback. After checking all of our communication we do not see any notice from you requesting cancellation of this order. Did you call and speak to someone, or how did you send us notice? If you do not want these items we would be happy to setup a return for you. Please let us know how we can assist. Best, Vince FireplacesDirect ### ★★★★★ 销售团队知识渊博并且…… - Kat · 2024-05-21 · 已验证 销售团队知识渊博且易于合作。 他们帮助我很快找到了我需要的产品，并且还打了后续电话。 感谢您提供如此优质的服务！ > 商家回复 (2024-05-22): Hello Kat, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions ### ★★★★★ 及时、准确的服务 - susan · 2024-05-14 · 已验证 客户服务代表回答了我所有的问题，交货及时 > 商家回复 (2024-05-15): Hello Susan, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions ### ★★★★★ 我的问题和运输问题得到了很好的答复 - Sandy · 2024-05-14 · 已验证 我的问题得到了很好的答复，服务也很棒。 由于与其他供应商的运输问题，我们在道路上遇到了一些坎坷，但运输方面的乔恩（Jon）表现出色，销售方面的尼克（Nick）反应非常灵敏。 > 商家回复 (2024-05-15): Hello Susan, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Jon and Nick!), and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions ### ★★★★★ 非常有帮助！ - Jessica · 2024-05-09 · 已验证 汤姆非常乐于回答我的所有问题！ > 商家回复 (2024-05-10): Hello Jessica, Thank you for your review. We're so happy to hear that you're pleased with our service (especially Tom!), and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions ### ★☆☆☆☆ 物品在发货时并未发货…… - Keaton · 2024-05-08 · 已验证 物品没有按预期发货，后续发货日期也错误。 > 商家回复 (2024-05-08): Hey Keaton, Thank you for the feedback. We apologize that it was delayed, there was an issue in transit to us from the manufacturer and we shipped it out as soon as we received it. Unfortunately with this manufacturer we are unable to drop ship directly to our customers, and the carrier had a delay in delivering the items to us. Please let us know if there is anything more we can assist you with. Best, Vince FireplacesDirect ### ★★★★☆ 光滑的聊天室。 - customer · 2024-05-03 · 已验证 光滑的聊天室。 我们知道我们想要什么，所以订购很简单。 没有混乱没有大惊小怪。 如果它是一个人工智能程序，那么它就是一个非常无缝的程序。 > 商家回复 (2024-05-03): Hello, Thank you for your review. We're happy to hear that you're pleased with our service, and our product specialists respond to customers in live chat. Thank you for being our customer. Best, Fireplaces Direct/Spotix Customer Solutions ### ★★★★★ 很棒的替换零件和交付 - Dan · 2024-04-29 · 已验证 > 商家回复 (2024-04-29): Hello Dan, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions ### ★★☆☆☆ 其中一根日志被分割（可能...... - Amy · 2024-04-28 · 已验证 其中一根原木被分割（可能是在运输过程中）。 > 商家回复 (2024-04-30): Good morning Amy, Thank you for the feedback, and we are sorry to hear this. We just sent you an email requesting photos of the damaged log. Please reply to those so that we can get them to our warranty department to assist. Please let us know if you have any other questions, the email will come from sales@spotix.com Best, Vince FireplacesDirect ### ★★★★★ 该产品效果很好。 - Danielle · 2024-04-26 · 已验证 > 商家回复 (2024-04-26): Hi Danielle, Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions ### ★★★★★ 快速运输 - Trevor · 2024-04-25 · 已验证 > 商家回复 (2024-04-25): Hello Trevor, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions ### ★★★★★ 轻松导航并立即聊天 - JOAN · 2024-04-24 · 已验证 轻松导航并立即聊天。 另外还有我们想要的 > 商家回复 (2024-04-24): Hello Joan, Thank you for your review. We're so happy to hear that you're pleased with our service and that we had what you wanted. We thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions ### ★★★☆☆ 当我们到达时，壁炉已损坏... - Ashley Paige Young · 2024-04-21 · 已验证 当我们收到壁炉时，壁炉已损坏，所以我联系了他们，最初他们回复我并发送了一小部分进行更换，但从那以后就没有再联系我 > 商家回复 (2024-04-22): Hello Ashley, We're sorry about the damage that occurred in transit to you. Thank you for clarifying that it is just the trim piece. We will need the serial number of your unit to get a replacement for you. We asked you for that on 4/8/24, and as soon as we get that from you we can work with the manufacturer. Best, Fireplaces Direct/Spotix Customer Solutions ### ★★★★★ 快乐的 - Jeff · 2024-04-21 · 已验证 比我预期的更早被运送到我家门口 > 商家回复 (2024-04-22): Hello Jeff, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions ### ★★★★★ 知识渊博的人和好的产品 - Rod Djukich · 2024-04-19 · 已验证 > 商家回复 (2024-04-23): Hello Rod, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplaces Direct/Spotix Customer Solutions ### ★★★★★ 向 FireplacesDirect 工作人员致敬：保持温暖，保持快乐！ - Will Young · 2024-04-18 · 已验证 非常感谢 FireplacesDirect 技术精湛的团队！最近，我的 PelPro PP130B 对流风机已经使用了两年，突然开始发出很大的噪音。在这里寻找必要的替换零件时，我经历了一个无缝、快捷的过程，并且就我的购买进行了良好的沟通。在过去三年使用你们的服务期间，我一直得到一流的服务。我衷心向有需要的人推荐 FireplacesDirect。 > 商家回复 (2024-04-18): Hello Will, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We appreciate your recommendation, and look forward to working with you again in the future. Best, Fireplaces Direct/Spotix Customer Solutions --- - 全部评价与筛选: https://ok.one/review/fireplacesdirect.com - JSON 接口: https://ok.one/api/companies/fireplacesdirect.com - 评分口径与数据来源: https://ok.one/methodology/