订购的内容与交付的内容不同。 我们没有联系商店,因为我们知道送货服务是新的,而且我从未提到过有关菠萝蛋糕中的冰淇淋融化的事情,所以我不知道为什么要这么说。其中一种奶昔不是我们点的。此外,在我们最初的在线订单期间,网站冻结了,然后在解冻后,它重置了我们的订单以在我不知情的情况下取货,直到我们收到一封电子邮件,这就是为什么我们打电话以确保我们的订单能够交付。再说一遍,我们知道送货服务对您来说是新的,所以我们对一切都满意,除了其中一种奶昔不按订单订购,这在网上订单上很明显。
Flavor Isle 回复2024-11-10Dear Customer,
Thank you for reaching out to us. I wanted to address a few points regarding your recent experience.
Communication: If you had contacted the store directly, we could have replaced or fixed the issue immediately. Unfortunately, the email you used isn’t associated with any delivery orders.
New Service: We've been in business since 1964, but delivery is a new service for us—just two months old. We appreciate your patience as we work out the kinks in this new offering.
Dessert Delivery: Currently, we do not offer dessert items for delivery, including the pineapple cake. You ordered it for pickup but then requested delivery. Due to the nature of ice cream, we cannot ensure it remains intact during transit, which is why our website restricts these items from being ordered for delivery.
Website Issue: The reason you experienced issues with the website, such as it freezing and switching to pickup, is because it doesn't support ordering desserts for delivery. This is intentional to avoid issues with items that cannot be delivered properly.
Refund: We have processed a refund for one milkshake.
We appreciate your understanding and hope to serve you better in the future.
Best regards,
Wesley
Flavor Isle