# Flextail 评价与评分 > 来源: OK.one — https://ok.one/review/flextail.com - 域名: flextail.com - 分类: 运动的 - 综合评分: 2.1 / 5 (65 条评价) - 评分分布 5→1 星: 23% / 2% / 5% / 6% / 65% - 所在地: United States · SHASTA PLEL MONTE - 数据更新: 2026-08-10 Flextail（flextail.com）在 OK.one 的综合评分为 2.1 分（满分 5 分），基于本站收录的 65 条用户评价，属于运动的分类，口碑较差。65% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/4 页) ### ★★★★★ 最大排斥器是一个很棒的套件…… - San · 2026-08-03 夏夜在岸边钓鱼时，最大驱虫器是一个很棒的装备 > 商家回复 (2026-08-03): Hi San, Thank you! We're delighted to hear the Max Repeller is a great bit of kit for those summer nights fishing on the bank. Your feedback means a lot to the FLEXTAIL team. Happy fishing! The FLEXTAIL Team ### ★☆☆☆☆ 尽管等待了很长时间，但第一印象... - Mark Pritchard. · 2026-08-03 尽管等待了很长时间，我的小泵的第一印象还是不错的，但是灯坏了，所以我联系了客户服务，他们要求一段短视频来显示它不起作用，他们似乎很高兴同意给我发送另一个泵，就这样，不再有任何信件，几封电子邮件之后，他们基本上只是空白。很好的小设备，如果它能用的话，但是垃圾客户服务，我会再次购买，绝对不会.. > 商家回复 (2026-08-03): Dear Mark, We're sorry the light on your Tiny Pump didn't work and for the lack of follow-up after agreeing to send a replacement. This is not the service we aim to provide. Please contact us at support@flextail.com with your order number or you can send here. Thank you for your feedback. We hope to make this right. Best regards, The FLEXTAIL Team ### ★★★★★ 透明的交货信息 - Paul · 2026-08-02 · 已验证 > 商家回复 (2026-08-02): Hi Paul, Thank you for your kind feedback! We're glad you found the delivery information transparent and clear. Your support means a lot to the FLEXTAIL team. Happy adventures! The FLEXTAIL Team 🌲 ### ★☆☆☆☆ Flextail：没有客户服务 - 避免从该公司购买任何东西 - simon wallace · 2026-08-01 订单#F104392541。 客户服务不存在。在Flextail！ 我见过其他关于不存在的客户服务的投诉以及通常的道歉回复，这是不可接受的，等等！但似乎一切都没有改变。 我于 7 月 22 日订购了充气机，然后被告知预计交货时间为 8 月 4 日至 6 日。交货时间为 11 - 13 天，我认为这非常糟糕。 我在8月2日出发去度假之前需要这个东西，否则对我来说就没用了。 我已经通过网站发送了两封电子邮件和一封消息，但没有收到任何回复。 我的询问是关于如此大的延迟的原因，为什么不在我购买之前指定延迟以及为什么没有人会回复我的大量电子邮件。 很遗憾，因为网站和产品看起来确实不错，但运输时间和糟糕的客户服务却让人失望。 问候， 西蒙·华莱士 > 商家回复 (2026-08-01): Dear Simon, We're sorry for the long estimated delivery time on your inflator order and for the lack of response to your emails. We understand the frustration, especially with your holiday plans. The team will look into your order right away. Thank you for your feedback. Best regards, The FLEXTAIL Team ### ★☆☆☆☆ 我的订单中缺少一些商品... - Matthew Ortego · 2026-08-01 · 已验证 我的物品中缺少一些物品，并且它们一直处于无线电静默状态。 我通过 Instagram、Facebook 和电子邮件寻求帮助，但几乎没有得到任何帮助。 > 商家回复 (2026-08-01): Dear Matthew, We're sorry that items are missing from your order and that you haven't received a helpful response across our channels. This is not the service we aim to provide. The team will look into your order right away. Thank you for your feedback. We hope to make this right quickly. Best regards, The FLEXTAIL Team ### ★☆☆☆☆ 不存在的客户支持/参与 - Lora Gorsky · 2026-07-31 几周内无法从所有可用的联系选项中获得回复：“联系我们”网站提交、直接电子邮件（不，它不会是垃圾邮件）、从未回复的所谓“实时”聊天，甚至是社交媒体查询。真是个笑话。期望该公司提供零支持。 > 商家回复 (2026-07-31): Dear Customer, We're truly sorry for the complete lack of response across our contact channels over several weeks. This is unacceptable, and we apologize for the frustration this has caused. Please email us at support@flextail.com with your order number or inquiry details so we can prioritize your case and assist you right away or you can send your details here. Thank you for your feedback. We are working to improve our support responsiveness. Best regards, The FLEXTAIL Team ### ★★★★★ 良好的客户服务和良好的产品。 - Nathan Lombardo--gemy · 2026-07-29 良好的客户服务和良好的产品。 送货公司犯了一个错误，将包裹留在了众目睽睽之下。显然是被盗的，但他们将交货标记为“令人满意”。我联系了 Flextail 客户服务，如果我同意再次支付运费，他们会免费给我更换一个。 收到充电宝后，我并没有失望：轻便、快速、高效。 总的来说，这是一次非常积极的经历。 > 商家回复 (2026-07-30): Dear Nathan, Thank you for sharing your experience and for your kind feedback. We’re sorry to hear about the delivery issue, but we’re glad our customer service team was able to assist and arrange a replacement. It’s also great to hear that you’re pleased with the power bank’s performance. We truly appreciate your support and are delighted to hear that you had an overall positive experience with FLEXTAIL. Best regards, FLEXTAIL Team ### ★★★★★ 我的设备有问题 - Andrew · 2026-07-29 我的设备有问题。花了一段时间来排序，但我不得不说支持人员很棒。总是乐于助人。 > 商家回复 (2026-07-30): Dear Andrew, Thank you for taking the time to share your feedback. We’re sorry that it took some time to resolve the issue, but we’re pleased to hear that our support team remained helpful and supportive throughout the process. We truly appreciate your patience and kind words. Your feedback means a lot to our team and encourages us to continue improving our customer service. Best regards, FLEXTAIL Team ### ★★★★★ 一流的客户服务 - brian peterson · 2026-07-28 有几个 Flextail 产品泵、淋浴、驱虫器和移动电源，给我留下了深刻的印象，但是移动电源有一个问题，我需要向客户服务报告（显然很焦虑），但不必担心他们会问一些基本问题并要求照片 回复是他们将免费向我发送另一个移动电源，您无法获得比这更好的服务 谢谢 Flextail，你和你的产品都很棒 问候 布莱恩 > 商家回复 (2026-07-28): Dear Brian, Thank you so much for taking the time to share your experience and for your kind words. We're delighted to hear that you're enjoying your FLEXTAIL products and that our customer support team was able to resolve your power bank issue promptly. Providing reliable products and responsive after-sales service is always our goal, and we're glad we could give you a positive experience. Your feedback means a great deal to us and motivates us to continue improving our products and service. Thank you again for your trust and support. We look forward to serving you again in the future. Best regards, FLEXTAIL Team ### ★☆☆☆☆ 客户服务差 - Nick · 2026-07-28 购买了 evo 轮胎打气筒 200，订单 F103401971 使用了 4 次，充电时我的货车充满了塑料燃烧的气味。它永远无法完成充电，我对让它无人看管充电感到紧张。 向 Flextail 发送了有关此事的电子邮件，但我完全被忽略了。 请注意，如果您遇到问题，他们会忽略您。泵的质量确实没有给人留下深刻的印象，更不用说服务了。 > 商家回复 (2026-07-28): Dear Nick, We're sorry to hear about the issues with your Evo Tyre Pump 200 (order F103401971) and the lack of response so far. Safety concerns like the burning smell are taken very seriously. Your ticket has now been escalated. Please check your email (including spam/junk folder) for our latest message. If you haven't received it, reply here or contact us at support@flextail.com with the video and order details so we can assist you promptly. Best regards, The FLEXTAIL Team ### ★☆☆☆☆ 糟糕的客户服务 - Milad Didar · 2026-07-27 糟糕的客户服务，到目前为止可能是我处理过的最糟糕的客户服务之一，我不小心下了两次订单，这肯定是我的错误，我立即通过电子邮件和实时聊天联系他们，我等待实时聊天，甚至注意到有人用出现的打字图标打字，然后我就被鬼魂迷住了。关于产品不能说太多，因为我还没有收到它，但是就客户服务而言，这将是我不再从这家公司购买的唯一原因。 > 商家回复 (2026-07-28): Dear Milad, We're sorry for the frustrating experience with our customer service regarding the accidental double order. Your ticket has been forwarded for assistance. Please check your email (including spam/junk folder) for our response. If you haven't received it, feel free to email us at support@flextail.com with your order details and we'll follow up immediately. Best regards, The FLEXTAIL Team ### ★☆☆☆☆ 避开这家公司 - Niall S · 2026-07-26 与这里的大多数用户一样，不存在支持。另外，您不能以合理的成本将商品寄回香港。只能从英国零售商处购买产品，否则没有实际保修。 泵产品设计较差，没有袋子将配件和泵放在一起。 > 商家回复 (2026-07-27): Dear Niall, We're sorry to hear about your experience with support and the practical challenges of returns. We apologize for the frustration this has caused. Please contact us at support@flextail.com with your order number and details of the issue or you can send them here. We will do our best to assist you with a suitable resolution. Thank you for your feedback regarding the product design — we appreciate the input and are always looking to improve. Best regards, The FLEXTAIL Team ### ★☆☆☆☆ 订购了驱蚊器... - Nicola Morgan · 2026-07-26 于 17/06 订购了驱蚊器 #F104118221 从未到达！有人告诉我，他们会再发送一封快速交货的邮件，但仍未到达，他们完全忽略了我的电子邮件，因为我已要求退款。避免！！！！！ > 商家回复 (2026-07-27): Dear Nicola, We sincerely apologize for the inconvenience and frustration you've experienced. Our team has already reached out to you via email and is actively working on your case. We appreciate your patience while we investigate this matter and work towards a suitable resolution. If you have any additional questions or information to share, please feel free to reply to our email or contact us at support@flextail.com. We remain committed to resolving this for you as quickly as possible. Best regards, FLEXTAIL Team ### ★☆☆☆☆ 泵不可靠且支撑不良 - Rick · 2026-07-25 我的 Flextail 零泵仅持续了 7 次垫填充就停止工作了几个月。这对于那些填充物来说非常棒，而且我很欣赏它的低重量，但基于成本，我期望有一个更可靠的产品。我还希望该公司能够根据其宣称的一年保修来支持他们的产品。我本周向 Flextail 发送的多封电子邮件尚未收到任何回复。我真的很失望，因为它是如此有希望。 Judge.me 显示他们只发布了 58% 的经过验证的评论。我想知道有多少未发表的评论来自像我这样有过负面经历的人。 编辑：虽然我很感谢 2 小时内对我的 TP 审核的回复。这里无法回复，所以我又向 support-at-flextail.com 发送了一封有关订单 F103568931 的电子邮件。到目前为止，已经1周了，还没有回复。这再次强化了我对他们糟糕的支持的印象。当/如果我收到回复时，我会编辑这篇评论。 > 商家回复 (2026-07-25): Dear Rick, We're sorry to hear your Zero Pump stopped working after only a few uses and that you haven't received a response to your warranty emails. Please email us at support@flextail.com with your order number and details of the issue or you can send your details here. Thank you for your feedback. We hope to resolve this and regain your trust. Best regards, The FLEXTAIL Team ### ★☆☆☆☆ 不存在的客户支持 - Tom Sharples · 2026-07-24 我购买了一件商品，不幸的是我的手机自动填写了旧的送货地址。我试图立即联系他们，但即使在这个 trustpilot 页面上的电话号码也是不正确的，你会被告知错误的号码。我直接给支持人员发了电子邮件，并立即在网站上填写了联系表格。三天后，我什么也没听到，但得到确认，我的物品已运送到错误的地址。仍然无法联系到他们。虽然我承认自己的错误，但无法联系供应商的服务非常差！订单号#F104381​​511 > 商家回复 (2026-07-25): Dear Tom, We're sorry for the difficulty contacting us and for the address issue with your order #F104381511. We have already sent you an email regarding this matter. Please check your inbox (and spam/junk folder) for our message. If you haven't received it, reply here or email us at support@flextail.com with your order number so we can follow up immediately. Best regards, The FLEXTAIL Team ### ★☆☆☆☆ 没有回应 - Markus · 2026-07-24 我曾多次联系该公司，他们却保持沉默。我在他们的小淋浴间的保修期内遇到了问题，他们甚至不回复我的电子邮件。我认为他们是值得信赖的，但我最近的经历证明并非如此。我强烈建议永远不要从他们那里购买任何东西。 编辑：订单#F102866241 > 商家回复 (2026-07-25): Dear Markus, We're truly sorry for the complete lack of response regarding the warranty issue with your Tiny Shower. This is unacceptable, and we apologize for letting you down. Please contact us at support@flextail.com with your order number and details of the problem or you can send your details here. We will prioritize your case and work quickly. Thank you for your feedback. We hope to regain your trust by making this right. Best regards, The FLEXTAIL Team ### ★☆☆☆☆ 我买了微型自行车打气筒 - Robert Edmonds · 2026-07-22 我买了 TINY BIKE PUMP - 超迷你 100PSI 可充电自行车打气筒 小型自行车打气筒 / 1 件 完全是浪费钱。用过一次。我已尝试退款，该公司位于香港！不是英国没有回应。根本不用打扰。 > 商家回复 (2026-07-22): Dear Robert, We're sorry to hear your Tiny Bike Pump didn't meet your expectations and that you've had difficulty getting a refund. We apologize for the lack of response. Please email us at support@flextail.com with your order number and details of the issue or you can send your details here. We will review your case promptly. Thank you for your feedback. We hope to make this right. Best regards, The FLEXTAIL Team ### ★★☆☆☆ 我真的很期待小淋浴 - MD · 2026-07-20 我真的很期待小淋浴 驱虫剂。然而，小淋浴漏水了。客户服务部向我发送了一封电子邮件视频，其中包含打开该视频并重新安装 O 型圈的链接。不确定 O 形圈是否有问题，并且视频链接不起作用。我也真的不想开放这个机制，因为有让事情变得更糟的危险。 几天过去了（不包括周末），没有任何反应。今天早上我发送了第三封邮件，让他们知道我的车因为泄漏而被淋湿，但到目前为止没有任何回复。令人失望的是，他们将产品定位为优质产品。即使产品质量很高，也可能会出现问题，但我希望有一个快速且充分的解决方案。 > 商家回复 (2026-07-21): Dear MD, We're sorry to hear about the leaking issue with your Tiny Shower and that the support video link didn't work. We also apologize for the delayed responses and for not providing a clearer solution yet. This is not the premium experience we strive for. Please email us at support@flextail.com with your order number and any photos or details of the leak. You can also send the necessary information here for support. Thank you for your patience and feedback. We hope to make this right quickly. Best regards, The FLEXTAIL Team ### ★☆☆☆☆ 售后零客户支持 - Paul · 2026-07-20 订购了带有 6 个墨盒的 Villa Repeller。一半的墨盒在运送过程中发生泄漏，一半是空的。我联系了支持人员，但没有收到回复。又发了第二封邮件，仍然没有回复。墨盒并不便宜，所以非常失望。 > 商家回复 (2026-07-21): Dear Paul, We're sorry to hear that half of the cartridges for your Villa Repeller arrived leaked and partially empty. We apologize for the lack of response to your support emails. Please reach out again at support@flextail.com with your order number and photos of the damaged cartridges. You can also send the necessary details here. Thank you for your feedback. We hope to resolve this quickly and restore your confidence in our products. Best regards, The FLEXTAIL Team ### ★☆☆☆☆ 出色的产品 - 零客户服务 - Aaron M · 2026-07-20 很棒的产品，我有很多，但客户服务不存在。我已经成为客户很多年了，这是第一次出现问题，我收到了部分订单，但一半没有到达，没有跟踪信息，没有联系，经过一个月的追寻，网站上没有解决方案。我无法联系到任何人 - 所有电子邮件和聊天尝试都进入空收件箱，没有任何回复。遗憾的是，他们的产品很好，但如果他们不能支持他们的客户，那么我们会在其他地方找到很棒的产品。 更新 对该评论的回复似乎是自动的，没有回复此处或直接联系。聊天似乎也不起作用。 更新 20/07：我再次向他们的支持团队发送电子邮件，仍然没有回复。 21/07：没有任何回复，只要他们的团队像他们的 TP 审核意见一样快速回复就好了。 22/07：仍在等待，再次发送电子邮件要求更新。 23/07：没有回复，已要求退款 26/07：之前的电子邮件没有回复。要求更新，现在退款仍然没有回复。 > 商家回复 (2026-07-20): Dear Customer, Thank you for your loyalty over the years and for the kind words about our products — we're glad you've enjoyed them. We're truly sorry for the partial delivery issue and the complete lack of support and communication over the past month. This is unacceptable, and we apologize for letting you down. Please email us at support@flextail.com with your order number and details right away or you can send your details here. We will personally investigate and resolve this as a priority. We value you as a long-term customer and hope to make this right so you can continue enjoying FLEXTAIL gear. Best regards, The FLEXTAIL Team --- - 全部评价与筛选: https://ok.one/review/flextail.com - JSON 接口: https://ok.one/api/companies/flextail.com - 评分口径与数据来源: https://ok.one/methodology/