Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing.If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford.We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Most reviewers were unhappy with their experience overall. Customers frequently complained that the received products looked completely different from the online advertisements, featuring incorrect colors and extremely cheap fabrics. Buyers also experienced major delivery delays, waiting several weeks or months for their packages to finally arrive. Furthermore, people encountered severe difficulties attempting to make returns, often being offered inadequate partial refunds instead of their full money back.
Some reviewers were happy with specific pieces that arrived in good condition and fit properly without issues. A few customers also praised the soft material and overall attractive design of certain garments they purchased.
Received my 3 blouses today and couldn't be happier. The size is perfect and they are so comfortable. It took a while to get them but it was well worth it. The material is quality and the colors are bright, exactly as shown in the ad. Thank you very much Flycurvy for my new spring/summer tops.
Received one part of my order which was rubbish fabric and nothing like what was ordered. The next part was not delivered with the company saying I should call the post office to organise delivery. If I don't call, the order will be returned to them. The claim was my address was not correct which is rubbish because I received part of my order. A complete scam. Do not buy from them.
*Edit: After this review, I have received a refund for my purchase. Thank you to FlyCurvy for fixing this issue.
Flycurvy 回复2023-03-29
Dear Seija,
We apologize for any inconvenience the delivery issue might cause.
After seeing your complaint, we conducted a thorogh investigation into the issue of delivery. And we found that the package was returned to the transit depot of the carrier but not to our original warehouse, which was because the deliverer, according to the info shown in the tracking site, attempted delivery but "No one in attendance". And returning the pacakge to the PO's transit depot is the usual result of such cases.
As for the "claim" that your address was not correct, which no one ever said. The customer service staff only said "we will send you an email asking you to confirm your address so we can re-deliver it to you." only because the PO will need us to re-collect customer's address while they attempt to redeliver the returned pacakge. This is for confirmation and making sure to avoid further delivery issue.
All in all, we hope you can understand. And our customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Ordered a dress in the size that my measurements were close to. Dress came and didnt fit. I contacted customer service and although I couldnt return the dress they gave me a credit of $25.00 toward a reorder. Big mistake! Ordered next size up which should have easily fit but that too didnt fit. They cut the dresses short in the back by the zipper and the zipper doesnt close. I measured it with the smaller dress I ordered first and it isnt but an inch less than the second dress. Please dont order from this company if you are a larger woman. You are throwing your money away. The only reason I gave them 2 stars is because the dress is very nice. Just doesnt fit larger people.
***After they saw my review someone contacted me from flycurvy and refunded me for the second dress. I appreciate them reaching out to me and refunding my loss of the second dress.
Flycurvy 回复2023-03-24
Hello there,
We apologize for your dissatisfaction with the fit of the item received.
Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. If you don't like the solution the support team offered, you can reach out to us at [email protected] to sort it out.
For your convenience, the customer complaint team has sent you an email to proceed the resolving of the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Having a larger bust & as my husband calls them, child bearing hips, I struggled to find clothes that fit & looked good. In this range I found they not only looked good, fitted, but the quality was good too and it had a fair price too. I would say that 80% of my wardrobe is from this company, nighties included
I order a dress on Feb 27th. The money was taken from card. Still can find no answer where my order is
Cynthia Taylor
Flycurvy 回复2023-03-15
Dear Cynthia,
We are sorry for any inconvenience.
If you have awaited the order for a while and received no update of the order, we suggest you contact our customer service team ([email protected]) to inquire about order status.
Apart from that, we can also be contacted at [email protected].
Regads.
I ordered an outfit for a wedding and 4 weeks later it had not shipped. I contacted customer service and they were very responsive. First they offered $15 off my next order and I said I would not order from them again, then They asked if I wanted to cancel and I did. My money was refunded within 3 days.
Flycurvy 回复2023-02-27
Hello,
Thank you for your review.
There are 2 phases in an order--processing time and shipping time. The processing time is the time for the warehouse to prepare, inspect and pack the order, usually taking 1-12 days for common orders. But if the order is a pre-order, (The full name of the item has the word "pre-order"), the processing time may reach one to two months.
Therefore if you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
We highly appreciate your understanding.
Thank you.
For a week I've been trying to complete my order # fc00404174
Tried online, calling 1800 number, left info for back and NOTHING
PLEASE REPLY TO ME AS SOON AS POSSIBLE
Flycurvy 回复2023-02-25
Hello,
In this case, please reach out to the customer service team and offer some screenshot of the payment and payment to verify the problem. They will forward the pictures to our finance department to look into it.
We can be contacted at [email protected] and [email protected].
Regards.
The two shirts look cool, and I think they will fit well. Unique designs
My only concerns with this order are that the one shirt I ordered wasn't the colors I had selected. Still looks nice.
The other concern: a pair of the earrings I ordered broke. I know they were on a massive sale, but was disappointed none the less.
Flycurvy 回复2023-02-27
Dear Nancy,
Thank you for the feedback. If you have any queries or concerns reagrding your purchase, we suggest you contact the customer service team, at [email protected].
Regards.
I ordered a dress 3 weeks ago. Tracking shows it shipped but it's still in China. It was "processed" within 3 days of ordering. No activity since. But they are very quick at getting paid.
Update: The company reached out about this issue quickly. They are going to refund me for the order.
Flycurvy 回复2023-02-20
Dear Teenya,
We are sorry for the inconvenience caused! It is verified that your order ran into a delivery exception for which the delivery has been delayed. Please feel free to contact us to resolve this problem. We can be emailed at [email protected] or [email protected].
(Actually for your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP. )
Regards.
Very disappointed with my green velvet rhinestone outfit that arrived today. Given 2 stars as it has arrived quickly but size guide does not match what I got. I am usually AU/UK 14-16 and I checked measurements carefully and erred on generous and ordered XL. It is way off and way too small. Dress is 15cm shorter than coat and only comes to my knee so too short and quite a lot of rhinestones are missing in prominent positions on dress. I have emailed the company today so awaiting to resolve this. Is a shame as I love the outfit if it matched to what it should have been.
Update: The company did reach out to me however every option they suggested would put me out of pocket for a faulty item and next size up was out of stock. They honed in on it not fitting rather than faults as Ive outlined. They would give a full refund if I paid for return post, or 60% off if I bought another item or 30% refund for non return. I did not feel this was satisfactory and gave them option of full refund and they pay for return post or I take it to Paypal. They then offered a 70%refund and I didnt have to return it. I took this rather than mucking around with a paypal claim. Yes they did respond and did communicate and did give me the 70% refund promptly but did not take responsibility for a faulty item. Despite having enticing designs I would not purchase from them again due to seemingly non existent quality control. A week or so later everything on their site was $9.99 for 24 hours....I was out of pocket more than that!
Flycurvy 回复2023-02-14
Dear Michelle,
We are so sorry that the sizes of the item didn't work out. The customer complaint team ([email protected]) already reached out to you to deal with it. We sincerely hope to hear from you and that this issue is resolved ASAP.
Regards.
I am putting my review here rather than their site because only those who confirm received can review and I cannot figure out how to do so.
For the price, this pant suit is extremely good quality. The fabric is comfortable and it breaths, and it actually looks pretty nice. Some of the external stitching does look like it should be on the inside but it isn't too noticeable. For $40, you couldn't beat this. The color is pretty true to the image listed, perhaps a tad darker. Expect it to take a LONG time to arrive. Not super crazy, but over a month. It will take a while for tracking to work so don't fret like I did haha. All in all, I am pretty pleased.
Flycurvy 回复2023-02-10
Dear Linda,
Thank you for the support!
We are more than happy to see you feel happy with your order. We will keep up our hard work to offer better merchandise and faster service, hoping to see you again. If you have any queries, please do not hesitate to get in touch with us (at [email protected].)
Thank you again!
Communication to Customers Needs to Dramatically Improve
I ordered a dress in November and it shipped without issue and arrived within 4 weeks. I decided to order another dress on Dec. 7th. It was never shipped. After numerous emails back and forth from Flycurvy, initially with them saying it was shipped (but no shipping info was available), they finally told me that the manufacturer had made a mistake and used the wrong material; thus, it would be sent at the end of December. They said the same thing for January. I ended up ordering a different colour, which was in stock. I was told it would be shipped by priority service. I told them that I needed it by Feb 10th. This was on January 16th. 2 weeks later, it still has not shipped. Customer Service doesn’t appear to actually read the messages, as the standard response (90% of the time) is the exact same message that it will be shipped and to be patient. On top of this, the dress I purchased in December, was listed as 50% off when I changed my order in January. No credit or refund was given. While the dress I received in December was nice; I will never order from Flycurvy again based on their shipping and customer service. It is now 8 weeks from the date that I placed my order and it still has not shipped. The dress was around $100.00 Canadian.
In response to flycurvy’s comment. I did tell you via email when I needed the item, before you supposedly sent out the dress in a different colour. I was told it would be sent by priority. It was not. Last night I asked for a specific date when it would arrive and was told to be patient and wait. I asked for a refund if you couldn’t provide an update on when the item would ship, and you told me that a refund could not be issued as the item had already been shipped. There was finally an update tonight; however, I don’t believe it’s actually left the warehouse. If it makes it on a plane in the next day, it will still take 2+ weeks for it to arrive to me. Had your communication been clearer and transparent from the start, I would be more inclined to believe you. I rarely ever do reviews, but have felt so put off by your lack of customer service, I felt others should be aware.
Update: 2. Received an email from Customer Service with a resolution to my order, but more importantly, an honest update on the issue and clarification regarding tracking. Not sure why that hasn’t happened from the start. While I doubt I will get my dress by Feb 10th, I am satisfied that they finally provided an update and acknowledged the issue.
Update 3: I received my dress on Feb 13th. It did arrive to me by priority mail. The Complaint Department (which engaged once I gave this review) was surprisingly wonderful to deal with. They refunded my shipping fee and refunded the price difference and provided regular updates on the shipping. I wish they had the same level of customer service care at the standard level (when you have an enquiry when you first order). It would have made all the difference. I think I may order from them again (as the dress is nice), but I won’t order it if I need it by a specific time.
Flycurvy 回复2023-02-03
Dear Lisa,
We are sorry for your wait for the shipping and the lack of explanation from the customer service representative and the possible inconvenience caused. Should you want the item on a specific date, please feel free to contact our customer service team in advance for an estimated delivery time. If it cannot be delivered as expected, you can ask for a cancellation of the order before shipment.
Yet your order is on the way--it is taking a flight to Canada. The customer complaint team has sent you an email to take care of the issue. Please check your inbox. We hope to hear from you and that this order can arrive before February 10th.
Best Wishes
Since my review below Flycurvy has been in contact with me. The order was not going to be shipped until late February. I asked for a refund and they did give it to me right away which I was very happy for. They did offer me a $10.00 gift certificate to use but I did not take it. I am happy they fixed the issue, even if that was to refund my money and not be able to deliver three items. I did change from 1 to 2 stars because of this.
First time ordering with this company and as of right now will be my last. I placed my order on January 7th and they took my money right quick. On their website they state they get back to you within 48 hours of an email inquiry. It has now been 120 hours and 3 emails later and I haven't heard anything. I ordered a very cute top but so far the frustration isn't worth the product. Very disappointed they won't at least reply to email to let me know when/if I'll get the product I paid for.
Flycurvy 回复2023-01-29
Dear Melody,
We are sorry for the wait for the response. It is verified that your emails have been replied on Jan. 28th. We will keep following up and offer you our assistance. Hope you can understand.
If you have any queries or any requests regarding your order, please do not hesitate to contact us.
Regards.
First time I have ordered from flycurvy. I received a email this morning telling me that my order has shipped. I was hoping it wouldn't take long to receive it. So far my experience is good.
I had a shirt on order that I needed to change the size on and all I had to do was to send them an email. They changed the size for me without me having to exchange or reorder. This was appreciated.