# Fonoma 评价与评分

> 来源: OK.one — https://ok.one/review/fonoma.com

- 域名: fonoma.com
- 分类: 电子与科技
- 综合评分: 4.5 / 5 (200 条评价)
- 评分分布 5→1 星: 75% / 14% / 2% / 3% / 7%
- 所在地: United States · Doral
- 数据更新: 2026-08-12

Fonoma（fonoma.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 200 条用户评价，属于电子与科技分类，口碑优秀。89% 的评价为 4 星及以上，7% 为 1 星；商家回复了 100% 的差评；近 12 个月新增 9 条。数据最后更新于 2026-08-12。

## 最新评价(第 1/10 页)

### ★★★★★ 服务快捷..
- Thomy · 2026-07-23 · 已验证

服务很快..我用了 4 年了，没有任何问题

### ★★★★☆ 总是很快而且网站很简单
- customer · 2026-06-30 · 已验证

总是很快而且网站很简单。爱它

> 商家回复 (2026-07-03): Hello, 
Thank you very much for your comment, we are glad to know that you feel comfortable with our service. 
Have a great day! 
Dunia_Fonoma

### ★★★★★ 服务非常好…
- Larry Smith · 2026-06-10 · 已验证

每个月我都会给我的朋友充值。这个应用程序非常简单和友好。充值总是会到。我推荐这项服务。

> 商家回复 (2026-06-23): Hello,
Thank you so much for sharing your experience and for recommending Fonoma! 
We work every day to provide a fast, reliable, and simple service for our customers.
We truly appreciate your trust and continued support.
Have a great day!
Yarelys
Fonoma Support Team

### ★★★★★ Fonoma 服务很棒
- Gabi · 2026-06-03 · 已验证

Fonoma 这是一项很棒的服务。奖励忠诚并交付。此外，非常好的客户支持<3

> 商家回复 (2026-06-23): Hello,
Thank you so much for your kind words and for trusting Fonoma! 
We’re glad to hear that you’ve had a positive experience with our service and customer support. Feedback like yours really motivates us to keep improving.
Thank you for being part of the Fonoma family! 
Best regards,
Yarelys
Fonoma Support Team

### ★★★★★ 永远不要让我失望
- Yosep · 2026-05-28 · 已验证

我在古巴使用 Fonoma 给家人充电已经有一段时间了，它从来没有让我失望过。充电速度很快。

> 商家回复 (2026-06-01): Hello Yosep,
Thank you so much for your kind words and for trusting Fonoma to stay connected with your family in Cuba.
We're delighted to hear that your top-ups have been fast and reliable. Providing a smooth and dependable service for our customers is always our goal.
We truly appreciate your support and look forward to continuing to serve you.
Have a wonderful day!
Best regards,
Yarelys
Fonoma Support Team

### ★☆☆☆☆ 可怕的地方
- Yahami Falcon · 2026-04-11

可怕的地方，我试图给古巴手机充电，但这仍然是 5 小时前的事，而且仍在审查中，我试图与某人交谈但没有回答我不会再使用这个地方。

> 商家回复 (2026-04-14): Hello Yahami,

We’re very sorry you had that experience with our service, as it’s not typical of us. We process thousands of top-ups every day and strive to make this process as fast and efficient as possible. Please feel free to contact us via the chat feature available on our website at help@fonoma.com, for any issues or questions you may have.

We’re here to help you if needed.
Have a great day!!
Yarelys, Fonoma Support Team

### ★★★★★ 我已经使用这个应用程序很多年了，并且......
- Hiram Centelles · 2026-03-16

我已经使用这个应用程序很多年了，它是古巴充电的最佳选择。

> 商家回复 (2026-03-19): Hello
Thank you for your review.
At Fonoma, ensuring our users' satisfaction is a top priority, and your feedback inspires us to keep improving.

Best regards,
Karen
Support Team
Fonoma

### ★☆☆☆☆ 服务很糟糕，辱骂，不可靠。
- Alvaro Passaro · 2026-03-08

糟糕的服务。他们承诺升职，但从未实现。钱在他们身上跑得很快。它们需要很长时间才能激活，有时甚至需要几天。他们很难退款。这是最坏的情况中的最坏的情况。不惜一切代价避免它们。

> 商家回复 (2026-03-09): Hello Alvaro, 
You have been a Fonoma customer for several years and your top-ups have always been delivered without any problems.  We have a security service and that is why your top-up was under review. These measures are in place to protect our customers' transactions. 
We regret that you have this opinion of our services.
Best regards

### ★☆☆☆☆ 让我解释一下情况
- Walter · 2025-08-19

让我解释一下情况。 Fonoma 代表古巴 Ectesa 公司销售互联网和电话套餐。因此，它充当消费者和古巴政府之间的中间人。但是，Ectesa 无法提供我们付费的服务。由于未知的原因。当我与福诺玛沟通时，他们没有回复我的电子邮件，也没有告诉我，如果他们在古巴遇到困难，那不是他们的问题，那里的情况很困难，他们不对这种情况负责。他们出售这些计划时知道，那些接收互联网数据和电话服务的人可能永远无法使用它们。他们知道这一点，但他们还是把它卖给你。想象一下，你在 711 买了瓶可口可乐，却收到了空瓶，711 告诉你，这不是他们的问题，这是可口可乐的错。我付钱给 Fonoma 是为了获得服务，而不是 Ectesa，他们是负责让我获得服务的人，他们告诉我这不是他们的问题。更糟糕的是他们给我发了一封电子邮件让我购买另一个计划。我接触过的最糟糕的公司。

> 商家回复 (2026-03-12): Hello Walter,

We are very sorry to read about your experience and the frustration you describe. We fully understand how upsetting it can be to pay for a service and then encounter difficulties when trying to use it. Every day we process thousands of recharges and strive to make this process as fast and efficient as possible. However, we are aware that in some cases issues may occur with the activation or use of services due to network conditions or operational situations within the country.

It is never our intention to disregard situations that affect our customers. Our customer support team is always available to review each case individually and try to provide the best possible solution.

We invite you to contact us through the chat available on our website or write to us again indicating the email address used to make the recharge, so we can review your case in detail and assist you.

We sincerely appreciate your feedback, as it helps us continue improving our service.

Yarelys
Fonoma Support Team

### ★★★★☆ 我在连接时遇到问题...
- Bud Walford · 2024-05-09

我在与代表联系时遇到问题，因为我在处理 2 次充值时遇到问题

> 商家回复 (2026-03-19): Hola

Agradecemos nos contacte a través del correo help@fonoma.com para esclarecer cualquier duda sobre alguna recarga realizada.

Saludos
Karen
Equipo de Soporte, Fonoma

### ★☆☆☆☆ 我想给你零评级17/22/23。
- Eva Wardle · 2023-12-21

我想给你零分。
我已经记不清我成为乐购移动客户的时间有多长了。我于 23 年 12 月 17 日以通常的方式为我的帐户充值，但直到 23 年 12 月 18 日才添加到我的帐户，但我收到消息说，这是在 23 年 12 月 17 日在我的火箭包中，这是每月充值。我的信用额度已用完，23 年 12 月 19 日，客户服务关闭，我不得不再次充值，再次发短信说现在已接受，我被告知我已充值到另一个帐户，并且无法获得退款。  我的每月充值费用被收取了两次。审核日期应为 17/12/23。

> 商家回复 (2026-03-19): Hello

Through Fonoma, you can top up cell phones and Nauta accounts in Cuba.

Please feel free to contact us at help@fonoma.com if you have any questions.

Best regards,

Karen
Support Team, Fonoma

### ★☆☆☆☆ 贫穷的
- osmond · 2023-06-23

现在正在尝试给我的签证4周时间..

> 商家回复 (2026-03-21): Hello Poor

We’re sorry for the inconvenience, but via this platform we only offer a service for sending mobile top-ups. Unfortunately, we cannot assist you with your visa. 

We’d be happy to help if you need any information about your Fonoma account. 

Best regards,
Denise, Fonoma Support

### ★★★★★ 值得信赖
- Roberto · 2023-05-16 · 已验证

优质的服务和非常值得信赖的员工

> 商家回复 (2023-05-16): Hello Roberto,

We truly appreciate your kind words, it is a pleasure for us all to have you as part of our community.

Have a lovely day 🥠
Gabi 
Support team

### ★☆☆☆☆ 你从我的银行拿了钱……
- Jack · 2023-05-13

最近你在未经我允许的情况下从我的银行账户上挪用了3次钱。我无法阻止您或更改我的卡号，因为您的应用不允许这样做。请立即停止使用我的卡并退还最近 3 次提款。你无视我的请求。  我不想再使用 fonoma

> 商家回复 (2023-05-13): Jack, check your email, we have explained to you here what is happening in your Fonoma account, how to cancel the account or delete a card. 

Fonoma has not withdrawn money from your account, it is the customers who make their recharges and authorize payments from their accounts.

Your Fonoma account has been used from Cuba, check if you have given your Fonoma login credentials or bank cards to a person from the island.

Fonoma has already taken the appropriate measures so that your account is no longer used, you, for your part should know who has access to your personal data from Fonoma and the bank, I advise you to cancel your card at your bank.

If you have any questions, please contact our support team directly.

### ★★★★★ 服务很快，还有特别优惠……
- Debbie Armstrong · 2023-05-12 · 已验证

服务很快而且特别优惠也很好。

> 商家回复 (2023-05-12): Debbie

Thank you for your comment and trust in Fonoma.
It is a pleasure for us that you are satisfied with our services.

Regards

Karen, Fonoma Support Team

### ★★★★★ 很快回答我的问题...
- Daniella · 2023-05-12 · 已验证

很快回答我有关收费的问题。聊天对话非常好！
最美好的祝愿 
达妮埃拉

> 商家回复 (2023-05-12): Daniella

Thank you for your comment and trust in Fonoma.
It is a pleasure for us that you are satisfied with our services.

Regards

Karen, Fonoma Support Team

### ★★★★★ 轻松协商充值。
- DOUGLAS A. BETHUNE · 2023-04-24 · 已验证

> 商家回复 (2023-04-24): Hello, 
Thank you very much, we are glad to hear that you are pleased with our service. 
Good Day 😊
Dunia_Fonoma

### ★★★★★ 非常好👍🏾
- Elvis · 2023-04-21 · 已验证

> 商家回复 (2023-04-21): Hola Elvis, 

Thank you so much for being part of Fonoma´s community.

Have a lovely day 👑
Gabi
Support team

### ★☆☆☆☆ 货币
- Sandra · 2023-04-17 · 已验证

我在加拿大，被告知总计 18.88，最终被收取了 25 美元。  应说明以哪种货币计价。

> 商家回复 (2023-04-20): Hello Sandra, 
Fonoma recharges are paid in USD or EUR. Our rates do not include Canadian Dollars, sorry.

For your last recharge you paid 18.68 USD.

We are sorry to hear that you are unhappy, but at the moment we only work with these two currencies.

Greetings

### ★★★★★ 早上好
- Karim · 2023-04-16 · 已验证

这是出色的客户服务，一切都很顺利，非常感谢，

> 商家回复 (2023-04-16): Hello Karim,

Thank you for being part of Fonoma´s awesome community, we truly love to have you.

Have a beautiful day 🐋
Gabi
Support team

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