# FORESMART 评价与评分 > 来源: OK.one — https://ok.one/review/foresmart.com - 域名: foresmart.com - 分类: 商业服务 - 综合评分: 5.0 / 5 (228 条评价) - 评分分布 5→1 星: 99% / 0% / 0% / 0% / 0% - 所在地: China · Shenzhen - 数据更新: 2026-10-25 FORESMART（foresmart.com）在 OK.one 的综合评分为 5.0 分（满分 5 分），基于本站收录的 228 条用户评价，属于商业服务分类，口碑优秀。好评高度一致，99% 的评价为 4 星及以上；商家回复了 100% 的差评；评价主要围绕客户服务、使用体验。数据最后更新于 2026-10-25。 ## 最新评价(第 1/12 页) ### ★★★★★ Multiple orders always on time despite… - Zeid · 2026-10-15 Multiple orders always on time despite holidays and no hidden costs ### ★★★★★ Kathy was excellent and was very helpful - ali mazura · 2026-10-13 · 已验证 > 商家回复 (2026-10-14): Thank you so much for your kind words! It was an absolute honor to handle your LCL shipment from China to New York. We truly appreciate your trust in Foresmart, and we remain committed to providing you with the same high-quality service for all your future shipments. Thank you. Foresmart Forwarding Team ### ★★★★★ Overall the service provided by… - Alex Henry · 2026-10-09 Overall the service provided by Foresmart is good. When it comes to freight forwarding it is important to choose a service that is trustworthy, and Foresmart is that. We have been working with them for around 5 years now. > 商家回复 (2026-10-09): Hi Alex, Thank you so much for your fantastic 5-star review on Trustpilot! We truly appreciate your recognition and are very glad that you have had a positive experience working with Foresmart over the past 5 years. It’s our great pleasure to be your reliable logistics partner. Should you have any consolidation shipments to New Zealand in the future, please feel free to contact me anytime. We are well experienced with NZ cargo and ready to support your requirements. Looking forward to continuing our good cooperation. Thank you. Foresmart Forwarding Team ### ★★★★☆ Good customer service - Vilas Gobin · 2026-09-15 · 已验证 My rep was easy to deal with and was able to work with all of our suppliers to coordinate the consolidation of our cargo for shipping > 商家回复 (2026-09-20): Thank you for your feedback and for choosing Foresmart! We’re glad to hear that you had a positive experience working with our team and that we were able to coordinate smoothly with your suppliers to consolidate your cargo for shipment. Making multi-supplier shipments easier and more efficient for our customers is an important part of what we do. We truly appreciate your business and look forward to supporting your future shipments. Thank you. Foresmart Forwarding Team ### ★★★☆☆ I used Foresmart successfully for three… - J.B. international Trade Ltd. · 2026-09-10 I used Foresmart successfully for three previous shipments and had very good experiences with them. That is exactly why I continued giving them my business. Unfortunately, after what I understand was a restructuring/change in employees, my most recent shipment was completely different and has resulted in me deciding not to use them again. The biggest problem was not one isolated incident, but the lack of communication, transparency and proper management throughout almost every stage of the shipment. Before departure, important shipping and customs procedures were not properly explained to my suppliers in China. Requirements only became clear after cargo had already been delivered to the warehouse, leaving my suppliers dealing with unexpected procedures and trying to resolve issues that should have been communicated beforehand. During ocean transit, the container was unloaded/transshipped in Korea, and I was not given adequate information explaining what was happening, why, or what effect it would have on the shipment. When the container reached Canada, it was selected by CBSA for inspection. I fully understand that a random customs inspection is outside a freight forwarder’s control, and I do not blame Foresmart for CBSA selecting the container. My issue was how the situation was handled. Information regarding the inspection, delays, process and resulting charges was not communicated clearly. I had to repeatedly ask questions, investigate invoices myself and escalate the matter to understand what I was actually being charged for. The shipment then experienced further delays during rail transportation toward Montreal because of wildfires. Again, the wildfire itself obviously wasn’t Foresmart’s fault. The problem was the lack of meaningful communication and railway updates while I was waiting to know when my container would move. The billing situation was particularly frustrating. Multiple unexpected additional charges appeared throughout the process without what I considered adequate advance explanation. At one point, a separate deposit/refund owed to me was being withheld in connection with a disputed additional fee. I ultimately had to escalate and fight my case through Freightos to obtain reimbursement for charges I disputed. What was especially concerning was that my Foresmart agent acknowledged that she did not like the Canadian broker they were using and indicated that she was already aware of concerns involving unexpected/additional charges from that broker. As the customer, I hired Foresmart to manage my shipment and relied on them to choose and manage the companies involved. If there were already known concerns with a broker, I should not have had to discover the consequences after charges appeared. International freight is complicated, and customs inspections, transshipments, wildfires, railway disruptions and other unexpected events happen. Those events are not why I’m giving Foresmart 2 stars. My rating is based on how the shipment was managed when those events occurred: poor communication, insufficient updates, unexpected charges, problems communicating requirements to suppliers, and the amount of effort I personally had to put into resolving issues. The fact that my first three shipments with Foresmart went well makes this experience even more disappointing. I know from experience that they were capable of providing much better service. Unfortunately, after what happened with this fourth shipment, I don’t feel comfortable risking the same experience again. There are too many freight-forwarding companies available that can manage my shipments for me to take that chance. I will be using another company for my future shipments. *** Update September 2026 Following my review, Foresmart’s senior management contacted me directly to discuss the issues I experienced with this shipment. I appreciate that they took my concerns seriously and conducted an internal review of what happened. They acknowledged the communication and service issues and explained several changes they intend to implement, including clearer instructions to suppliers before shipment, more proactive communication when unexpected events occur, better disclosure of potential additional charges, and improved oversight of their Canadian brokerage partners. Foresmart also provided a goodwill compensation for the service experience. While this does not change the difficulties I experienced during this shipment, I appreciate the way senior management ultimately handled my complaint and their willingness to take responsibility for improving their procedures. For that reason, I have updated my rating from 2 stars to 3 stars. > 商家回复 (2026-09-20): Thank you for taking the time to update your review and for acknowledging the efforts of our management team. We are sorry that your most recent shipment did not provide the same positive experience as your previous three shipments with Foresmart. We truly appreciate the trust you placed in us over those shipments, and we took your concerns regarding this experience very seriously. We also understand your concerns regarding the additional charges mentioned in your review. Following our discussions and the review of the matter through Freightos, we would like to clarify that the customs-related charges arose from the CBSA inspection and associated third-party services. We understand that unexpected costs can still be frustrating, and we remain committed to transparency and to helping our customers clearly understand charges that may arise during the shipping process. Whenever a customer has concerns about our service, our approach is to listen carefully, review the situation thoroughly, and do everything reasonably possible to help find a solution. International shipping can involve unexpected situations, but regardless of the circumstances, we believe our customers should always feel that Foresmart is there to support them when difficulties arise. Following this experience, our management team conducted an internal review and has taken further steps to strengthen our communication, pre-shipment coordination, exception management, and oversight of destination partners. Our goal is not only to move cargo, but to provide reliable support throughout the entire shipping process. We appreciate your feedback, your previous business with Foresmart, and the opportunity to address your concerns directly. We are pleased that we were able to reach a resolution, and we sincerely wish you and your company continued success. Thank you. Foresmart Forwarding Team ### ★★★★★ Catherine is very professional - Nick · 2026-09-02 · 已验证 Catherine is very professional. It is a pleasure working with her. Everything doesnt always go perfectly, but she always fixes the issue. We will certainly keep working with Foresmart. > 商家回复 (2026-09-03): Thank you very much for your kind feedback! We greatly appreciate your recognition of Catherine’s professionalism. It is true that unexpected issues may occur in daily cooperation, and our team will always take prompt action to resolve problems for you. We look forward to our continued successful cooperation with you. Thank you. Foresmart Forwarding Team ### ★★★★★ Ian is a legend - Ryan · 2026-09-02 I would have no way of reaching success with my business without a dependable freight forwarder like Ian. He's great to work with and handles high volumes well. Highly recommend. > 商家回复 (2026-09-03): Thank you so much for this wonderful review! We’re thrilled to know Ian, as your trusted freight forwarder, has provided dependable support to fuel your business success. Our team is experienced in managing high‑volume shipments and we truly appreciate your strong recommendation. Looking forward to our ongoing cooperation. Thank you. Foresmart Forwarding Team ### ★★★★★ Jimmy was always available for my… - LTJM · 2026-08-12 · 已验证 Jimmy was always available for my request about my container full of various profucts, and I had many! I trully recommend Foresmart. > 商家回复 (2026-08-13): Thank you so much for your wonderful feedback! It’s our great pleasure that Jimmy was responsive and helpful handling your shipment with mixed‑product containers. We truly appreciate your trust and recommendation to Foresmart. Looking forward to supporting your future shipments! Thank you. Foresmart Forwarding Team. ### ★★★★★ Great communication, packaging, and in time delivery - Ekow Fynn · 2026-07-10 I couldn’t be happier with this delivery service. Communication was excellent from start to finish — I received clear updates at every stage, so I always knew exactly when to expect my package. Delivery was right on time, no delays or surprises. The packaging was also top-notch: everything arrived secure, well-protected, and in perfect condition. You can tell real care went into how the order was prepared and shipped. Overall, a smooth, stress-free experience. Will definitely be using this service again! > 商家回复 (2026-07-15): Thank you so much for your wonderful feedback! We truly appreciate your kind words about our communication, secure packaging and on-time delivery. It’s our top priority to keep you fully updated throughout the whole shipping process and protect your items carefully. We’re thrilled to hear you had a seamless, worry-free experience with our forwarding service. Thank you. Foresmart Forwarding Team. ### ★★★★★ Kinsley was very thorough and helpful - Alex · 2026-06-22 · 已验证 Kinsley was very thorough and helpful. Excellent communication and follow up. The shipment arrived on time and there were no extra charges > 商家回复 (2026-06-23): Many thanks for your wonderful review! We really appreciate you recognizing Kinsley’s detailed service and attentive follow-up. Delivering your goods punctually without any hidden extra costs is what we always strive for. Hope we can assist you with your next shipment anytime! Thank you. Foresmart Forwarding Team ### ★★★★★ Excellent service - customer · 2026-06-22 · 已验证 I would like to share my excellent experience working with this China sourcing agent and freight consolidator. Over the years, they have helped me import various products from China to Ecuador, including automotive spare parts and, most recently, an elevator. What stands out the most is their outstanding customer service and continuous follow-up throughout the entire process. They always kept a close eye on my shipments and kept me informed at every stage of transportation. Whenever there was an update or any issue to address, they communicated promptly and clearly, giving me confidence and peace of mind. The elevator import was a significant project for me, and I was very impressed by their professionalism. I received regular updates on the status of the cargo from consolidation through final delivery, which allowed me to plan effectively and feel confident that everything was being handled properly. I highly recommend their services to anyone looking to import products from China. Their reliability, constant communication, and commitment to customer satisfaction make the entire importing process much easier, safer, and more efficient. > 商家回复 (2026-06-22): Thank you very much for your amazing feedback! We are delighted to hear our end-to-end sourcing and freight consolidation service brought you a worry-free importing experience from China to Ecuador, especially for your recent elevator shipment. Our core goal is to keep clients updated throughout every logistics stage and solve all issues promptly with full professionalism. It’s our honor to gain your trust over long-term cooperation. We greatly appreciate your strong recommendation and look forward to supporting all your future product import demands! Thank you. Foresmart Forwarding Team ### ★★★★★ They where super fast and very reliable - Daniel Baiden · 2026-06-22 They where super fast and very reliable > 商家回复 (2026-06-23): Thanks for your kind feedback! Happy that our speedy and dependable service satisfied you. Looking forward to your next shipment. Thank you. Foresmart Forwarding Team ### ★★★★★ Fast and efficient service - Shigeru Moore · 2026-06-18 · 已验证 Fast and efficient service. Aivian is polite, thorough and understands his job well. > 商家回复 (2026-06-22): Thanks a lot for your nice feedback! We are glad our service was fast and efficient for you. We’ll forward your kind praise to Aivian—he will be very happy to know you find him polite, attentive and professional. We will keep up the good work and look forward to your next shipping. Thank you. Foresmart Forwarding Team ### ★★★★★ I am very satisfied with the services… - Selcia Mckinney · 2026-06-17 I am very satisfied with the services received from Mary Li and her company. I will certainly recommend this company to others. > 商家回复 (2026-06-18): We really appreciate your wonderful review! Mary Li and our whole team are delighted that our shipping service met your expectations. Your willingness to recommend our company is the greatest recognition for us. We will maintain high-quality service and hope to work with you for a long time. Thank you. Foresmart Forwarding Team ### ★★★★★ Good communicate good fast shipping!! - customer · 2026-06-15 · 已验证 > 商家回复 (2026-06-18): We really appreciate your positive feedback! It’s our pleasure to keep clear communication and fast shipment for every customer. Looking forward to cooperating with you again soon. Thank you. Foresmart Forwarding Team ### ★★★★★ Kinsley helped organize my order and… - Emily H · 2026-06-02 Kinsley helped organize my order and made the whole experience much better. She was responsive and communicated very well. > 商家回复 (2026-06-02): Thank you so much for your lovely feedback! We’re thrilled Kinsley delivered great service for your order. We’ll pass your kind compliment to her and keep improving our forwarding service. Thank you. Foresmart Forwarding Team ### ★★★★★ Foresmart has become part of our team! - Nick · 2026-05-27 · 已验证 We have received several shipments through Foresmart. Everything has gone smoothly. In particular Katherine has been extremely helpful, always finding us the most economical shipping solutions. We consider her and Foresmart part of our logistics team already. Foresmart will continue to be our go to for all our shipment coming from China! > 商家回复 (2026-05-28): Thank you very much for your kind feedback! We greatly appreciate your long-term trust and recognition. It’s our pleasure to deliver reliable and cost-effective logistics solutions for you. Catherine and our whole team will keep working hard to support your shipments. We look forward to our continued pleasant cooperation! Thank you. Foresmart Forwarding Team ### ★★★★★ Catherine took care of me every step of… - Franklin · 2026-05-25 · 已验证 Catherine took care of me every step of the way! Would definitely recommend to anyone needing something imported from abroad into the states. > 商家回复 (2026-05-28): Thank you so much for your lovely comment! Catherine is glad to have assisted you throughout the process. We truly appreciate your recommendation, and we will keep delivering reliable import services. Looking forward to serving you again soon! Thank you. Foresmart Forwarding Team ### ★★★★★ Very fast service - customer · 2026-05-07 · 已验证 Good price. Very fast service to Philippines > 商家回复 (2026-05-08): Hi Nikki, Thanks a lot for your good reviews.Ian can help you with dropshipping small items to the Philippines with fast delivery.Looking forward to more cooperation with you. Thank you. Foresmart Forwarding Team ### ★★★★★ Excellent service from Ella - Julie · 2026-04-30 · 已验证 Excellent service from Ella - responded to all emails and messages very quickly, and really was very efficient and helpful. Would highly recommend! Thank you for a great job. > 商家回复 (2026-05-08): Hi Julie, Thank you so much for your kind compliment!It’s our pleasure to serve you promptly and offer all the help you need.Really appreciate your trust and recognition. Looking forward to our continued pleasant cooperation! Thank you. 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