# Frank Porter 评价与评分 > 来源: OK.one — https://ok.one/review/frankporter.com - 域名: frankporter.com - 分类: 金钱与保险 - 综合评分: 4.0 / 5 (60 条评价) - 评分分布 5→1 星: 70% / 3% / 2% / 2% / 23% - 所在地: United States - 数据更新: 2026-08-10 Frank Porter（frankporter.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 60 条用户评价，属于金钱与保险分类，口碑良好。23% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；近 12 个月新增 40 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/3 页) ### ★★★★★ 我们和弗兰克·波特一起度过了愉快的时光…… - Kriz · 2026-08-05 · 已验证 我们和弗兰克·波特 (Frank Porter) 在迪拜南和埃玛尔南度过了愉快的时光！我们在公寓住了 1 个月，一切都与描述的一模一样。公寓非常干净、舒适、时尚，有我们需要的一切。 入住和退房都很顺利，没有任何麻烦，使整个体验变得轻松愉快。 特别感谢艾伦和罗威尔以及他们对优质服务的客户支持。他们很友好、专业，每当我们需要任何东西时总是很快提供帮助。他们的支持让我们的住宿体验更加美好。 我们向所有在迪拜寻找舒适可靠住宿地点的人强烈推荐弗兰克·波特 (Frank Porter)。我们肯定会再次与他们预订！ > 商家回复 (2026-08-05): Thank you so much for your wonderful review, Kriz! We're delighted to hear you had such an enjoyable month-long stay and that the apartment met your expectations in terms of comfort, cleanliness, and style. It's also great to know that the check-in, check-out, and our support throughout your stay helped make your experience seamless. Your recommendation means a lot to us, and we truly look forward to welcoming you back on your next visit to Dubai! ### ★★★★★ 很棒的服务谢谢 - customer · 2026-07-31 · 已验证 > 商家回复 (2026-07-31): Thank you, Werner! We’re delighted to hear you had a great experience. We truly appreciate your kind words and look forward to welcoming you again soon! ### ★★★★★ 很棒的地方和服务 - customer · 2026-07-26 · 已验证 > 商家回复 (2026-07-27): Dear Guest, Thank you for your kind review! We're so glad you enjoyed your stay and our service. We hope to welcome you back soon! ### ★★★★★ 住得很舒服！ - Daniel · 2026-07-25 · 已验证 我的家人在 Frank Porter 费尔蒙南方公寓服务式公寓住得很愉快。 公寓非常大，装修得很好。 装修清新现代，家具舒适。 我们将烹饪和外出就餐结合起来，所以很高兴拥有所有用于用餐甚至娱乐的烹饪设备。真正的好处是阳台被改造成一个书房，并由中央空调冷却，门开着。 这为孩子们提供了一个远离客厅大人的娱乐场所。 弗兰克·波特（Frank Porter）作为专业的接待公司，组织得非常有条理，而且乐于助人。 办理入住手续非常顺利——这对于您在晚点航班抵达公寓时非常重要。我们的住宿时间较长，多周，所以弗兰克·波特非常乐于助人，按照我们的要求，以合理的价格组织清洁工作，提供干净的毛巾和床单。 South Residence 私人泳池是棕榈树上最漂亮、最清爽的泳池之一。 虽然没有负面影响，但需要考虑的地方是房东为住客提供泳池的沙滩毛巾。 最后，虽然部分住宅提供海滩/泳池/健身卡供在费尔蒙度假村免费使用，但这套公寓不提供这些。 它反映在公寓的价格中（比其他一些房东便宜），并且可以以合理的成本直接与费尔蒙轻松预订。我强烈推荐给家人或一群朋友！ > 商家回复 (2026-07-27): Dear Daniel, Thank you for your wonderful review! We're delighted to hear you and your family enjoyed the apartment, the spacious layout, and our team's service throughout your stay. We also appreciate your feedback regarding the Fairmont Resort access. While our property does not include complimentary resort access cards, guests are welcome to enjoy the building's pool and gym facilities throughout their stay. It was a pleasure hosting you, and we hope to welcome you back again soon! ### ★★★★★ 完美的体验。 - Mohammad · 2026-07-22 · 已验证 首先，预订过程快捷简单，别墅的位置和清洁度都非常好。支持很棒，沟通也很快。最后，它满足完美住宿的所有标准。 > 商家回复 (2026-07-22): Thank you, Mohammad, for your wonderful review! We're delighted to hear you had a perfect stay and enjoyed the easy booking process, cleanliness, location, and our support. It was a pleasure hosting you, and we look forward to welcoming you back soon! ### ★★★★★ 良好的沟通 - Karen · 2026-07-21 · 已验证 良好的沟通，美丽的房产，很棒的社区，喜欢我们在那里的住宿 > 商家回复 (2026-07-22): Thank you, Karen, for your kind review! We're delighted you enjoyed the property, the community, and our communication. It was a pleasure hosting you, and we hope to welcome you back again soon! ### ★★★★★ 非常非常好的体验 - customer · 2026-07-20 · 已验证 非常非常好的体验！我们遇到了旅行中断和住宿问题 - 我们在一小时内预订了一切，一切都很适合我们。我们甚至不得不在凌晨 1.30 重新预订一晚，几分钟之内就解决了。非常感谢您的帮助，我们会回来的。 > 商家回复 (2026-07-21): Thank you so much for your wonderful review! We're delighted we could help during your travel disruptions and that everything worked out smoothly. It was a pleasure hosting you, and we truly look forward to welcoming you back on your next visit! ### ★★★★★ 很棒的经历 - customer · 2026-07-19 · 已验证 很棒的体验，一切都好 > 商家回复 (2026-07-20): Thank you for your kind review! We're delighted to hear you had a great experience. We truly appreciate your support and look forward to welcoming you again soon. ### ★★★★★ 办理入住非常顺利，可爱的大… - Sally · 2026-07-01 · 已验证 入住非常顺利，可爱的大单间公寓 装备非常好 我们住得很愉快并且会再次使用这家公司 > 商家回复 (2026-07-01): Thank you, Sally, for your wonderful review! We're delighted to hear that you had a smooth check-in, enjoyed the spacious and well-equipped studio, and had an excellent stay with us. Your kind words mean a lot to our team. It was a pleasure hosting you, and we look forward to welcoming you back again on your next visit! ### ★★★☆☆ 登记入住的过程很糟糕，我们… - Mohsen · 2026-06-29 · 已验证 入住过程很糟糕，我们几乎无法及时得到团队的支持！ > 商家回复 (2026-07-01): Thank you for sharing your feedback. We're sorry to hear that the check-in experience did not meet your expectations. From the moment of your arrival, our team remained in contact with you, responding promptly and providing step-by-step assistance throughout the check-in process. Following our guidance, you were able to access the property successfully, and we continued to support you throughout your stay whenever assistance was needed. We strive to make every stay as smooth and enjoyable as possible, and we're always available to resolve any concerns as quickly as we can. ### ★★★★★ 很棒的服务 - customer · 2026-06-27 · 已验证 服务很棒。快速且超级可靠 > 商家回复 (2026-06-29): Thank you for your kind review! We're delighted to hear that you found our service fast and reliable. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future! ### ★★☆☆☆ 网络连接很差 - customer · 2026-06-12 · 已验证 网络连接很差，房子里到处都是蚂蚁，最糟糕的是房子里的水都是黄色的。尽管技术团队多次投诉并定期上门，但问题仍然存在。 > 商家回复 (2026-07-01): Thank you for your feedback. We're sorry to hear that your experience did not fully meet your expectations. From the first day of your stay, our team remained in constant contact with you and responded promptly to every concern raised. As soon as the water issue was reported, we immediately dispatched our maintenance team to inspect and resolve it, and we continued following up until the issue was addressed. We also attended to the concern regarding ants and carried out the necessary treatment. Regarding the internet, our team was actively working to investigate the issue and requested the Wi-Fi speed test results on multiple occasions so we could identify the cause and resolve it accordingly. Unfortunately, we did not receive the requested information, which limited our ability to troubleshoot further. We are pleased that the reported issues within our control were resolved during your stay, and we remained available throughout to provide timely assistance. Guest satisfaction is very important to us, and we appreciate your feedback as it helps us continue improving our service. ### ★☆☆☆☆ 臭虫警报！！！！！！ - Ed · 2026-06-09 臭虫警报！！！！！！ 我们通过 Airbnb 预订了他们在迪拜市中心的一套公寓。抵达当天，我们被允许在承诺入住时间后 4 小时办理入住，因为他们没有按时打扫公寓。那天晚上晚些时候，我们发现两间卧室的床上都有臭虫，我们联系了他们，他们说他们很快就会找到解决方案。经过几个小时的等待，他们回答说他们帮不了我们，我们需要等到第二天，尽管当时是凌晨 3 点左右，而且我们显然不会睡在他们满是虫子的床上。最后我们早上 5 点左右离开公寓，一路开车前往阿布扎比，住在朋友家。 第二天我打电话给他们，希望他们能道歉、退款，并赔偿毁了我们假期的事情，但我得到的只是毫无意义的借口和我见过的公司最恶心的态度。在接下来的三天里，我打电话给他们，要求预订退款，尽管我们从未回到公寓，但他们不愿意退款，最终，他们不断向我们承诺，他们会将问题上报给管理层，很快就会有人回复我们，但这当然从未发生过。我相信他们的策略是不断给我们虚假的承诺，让我们等待，直到我们厌倦了与他们打交道并放弃索赔。他们不知道我过去在迪拜生活了很多年，我知道如何应对这种行为。 所以我接下来要做的就是在谷歌上查找他们的办公室地址，然后开车去那里与其中一位经理交谈。他们对我的访问并不感到惊讶，我认为这种情况一直发生在他们身上，因为他们总是试图敲诈别人（正如你从其他评论中看到的那样）。在大厅等了几个小时后，一位女士过来，自称是经理助理，我让她坐在办公室或会议室里谈话，但她拒绝了，并告诉我我们必须在大厅里谈。她非常粗鲁，拒绝提供任何解决方案，直到我明确表示我不会不惜任何代价放弃这个问题。最终，她开始协商退款金额，最初是 20%，最后是 100%，因为她意识到我在得到我想要的东西之前不会去任何地方。 当然，我不得不在接下来的几周内多次跟进他们，直到他们最终退款。 总之，远离这家公司，因为他们很可能会毁掉您的假期，然后拒绝帮助您或补偿您。 另一条建议是，如果您发现自己处于同样的情况，请不要放弃打电话和追赶他们，直到得到属于您的东西为止！如果您想节省与他们糟糕的支持团队的电话等待时间，只需查找他们的办公室地址，前往那里，直到他们解决您的问题为止。 最后一点，他们得到的大部分好评绝对是假的，而且是付费的。没有一个有自尊心的公司或个人会像对待我们一样对待客户。 > 商家回复 (2026-07-01): Hi Eyad, We are sorry that your experience did not meet your expectations. After reviewing our records, we can confirm that your stay with us took place in November 2021. Throughout your stay, our team remained in continuous communication with you and responded to the concerns you raised. We worked to assist you throughout the process and kept you updated while the matter was being handled. As reflected in our records, the refund that was determined to be applicable was processed and completed. While we understand that the situation was frustrating, we respectfully disagree with the characterization that we did not provide assistance, as our communication history shows our team remained engaged and responsive throughout. We take guest feedback seriously and are committed to resolving concerns as quickly and fairly as possible. Every case is reviewed individually, and we continuously work to improve our processes and ensure the best possible experience for our guests. ### ★★★★★ 与弗兰克·波特时尚一起度过的美好时光…… - SA · 2026-06-03 在 Frank Porter Fashion Avenue 度过了愉快的住宿体验，如果您有任何疑问或与预订有关的任何问题，团队 24 小时都会为您提供帮助，他们总是会提供帮助，这是一次愉快的住宿，我下次会再次预订 > 商家回复 (2026-06-04): Thank you for your wonderful review! We're delighted to hear you had an amazing stay and found our team helpful and responsive throughout your booking. It was a pleasure hosting you, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit! ### ★★★★★ • 主人的互动和友善 - customer · 2026-06-03 · 已验证 • 主人的互动和友善 • 公寓非常漂亮、温馨 •轻松的自动化访问和安全性 > 商家回复 (2026-06-04): Thank you for your kind review! We're glad you enjoyed the apartment, the easy check-in process, and your interactions with our team. We hope to welcome you back again soon! ### ★★★★★ 轻松五星级。 - Arlo SB · 2026-05-31 · 已验证 非常容易预订。非常专业的人。谢谢。 > 商家回复 (2026-06-02): Thank you, Arlo! We're delighted to hear that the booking process was smooth and that you found our team professional. It was a pleasure hosting you, and we hope to welcome you back again soon! ### ★★★★★ 非常支持和积极响应 - Aysan Zakeri · 2026-05-27 · 已验证 非常支持和积极响应 喜欢他们的服务和 24/7 支持 > 商家回复 (2026-06-02): Thank you, Aysan! We're delighted to hear that you appreciated our responsiveness and 24/7 support. Providing excellent service is always our priority, and we're glad we could make your stay enjoyable. We look forward to hosting you again soon! ### ★☆☆☆☆ 等退款等了11天了… - Nicola · 2026-05-22 13,500 迪拉姆的退款已经等待了 11 天。他们说已经启动，但仍然无法给我 ARN 号码进行确认。每次我打电话他们都说需要24小时才能收到！ > 商家回复 (2026-06-02): Dear Nicola, Thank you for your feedback. We’re sorry to hear about your experience. However, we were unable to locate any reservation details in our system based on the information provided in your review. We kindly ask you to share additional information such as the booking name, dates of stay, or apartment details so we can properly investigate and assist you further. We look forward to your response. ### ★★★★★ 很棒的地方！ - Andrea · 2026-04-29 很棒的地方！ 在阿联酋的混乱中，我住在他们的一处房产里，他们给了我很多帮助，一直检查我，提供免费清洁服务，公寓很漂亮，很干净，位于一栋新建筑中！ > 商家回复 (2026-05-05): Thank you so much, Andrea! We’re really happy to hear you had a great stay and felt well supported throughout your time with us. It’s always our goal to ensure guests feel comfortable and looked after, so we truly appreciate your kind feedback. You’re always welcome back anytime! ### ★★★★★ 我不是该公司的粉丝 - Suleiman Hasna · 2026-04-27 我不是这家公司的粉丝，也不是与我交谈过的高级管理层的粉丝，他们机器人、无礼、贪婪。 直到我和一个叫艾哈迈德的人交谈，他把情况从灾难变成了长期的。这一切都归功于他对我的理解和礼貌。我重视艾哈迈德，如果他在这家公司不被赏识，我希望他为我工作 > 商家回复 (2026-05-05): Thank you for sharing your feedback, Suleiman. We’re sorry to hear that your initial experience with communication did not meet your expectations, and we take your concerns seriously. At the same time, we’re glad that the situation improved and that a resolution was reached which made your stay more comfortable in the end. Providing a professional and respectful experience is very important to us, and your comments will be taken into account as we continue to improve our service and communication. We appreciate your feedback and your stay with us. --- - 全部评价与筛选: https://ok.one/review/frankporter.com - JSON 接口: https://ok.one/api/companies/frankporter.com - 评分口径与数据来源: https://ok.one/methodology/