Freegobikes

Thank you so much for your kind support and feedback! 🙏 We really appreciate your trust. Fast shipping, easy assembly, reliable customer service and genuine parts replacement are always what we strive to provide for every rider. Enjoy your ride and stay safe!

Thank you so much for your kind support and feedback! 🙏 We really appreciate your trust. Fast shipping, easy assembly, reliable customer service and genuine parts replacement are always what we strive to provide for every rider. Enjoy your ride and stay safe!

Thank you so much for your amazing review and kind words! 🙌 We truly appreciate your 10/10 compliment on our customer service, and we’re thrilled to hear Rica provided you with such a great experience. Our bikes are built to be sturdy, fast, and ready for off-road adventures, and it means a lot that you love the performance. Enjoy every ride, and we’re always here to support you!

Thanks for your feedback. Yes. Many buyers are happy with Rica's service. Please keep helping us and support Freego. thanks again.

Thank you so much for this wonderful feedback! 🎉 We’re beyond happy to hear you’re loving your new Freego X3 Pro and that it was absolutely worth the wait. It means the world to us that Rica took such great care of you and went above and beyond to help with every issue. We truly appreciate your kind words and big shoutout to her! Hope you keep enjoying every ride with your X3 Pro, and we’ll always be here for you anytime you need us

Thank you so much for your wonderful compliment! 🙏 We truly appreciate your trust and recognition. Fast response and premium quality products are always what we keep pursuing. It’s our great honor to serve you, and we’ll keep maintaining the best service and product quality all the time!

Thanks Dan, for your quick feedback. Yes. Many buyers are happy with Rica's service. Please keep helping us and support Freego. thanks again.

Thank you so much for your wonderful compliment! 🙏 We truly appreciate your trust and recognition. Fast response and premium quality products are always what we keep pursuing. It’s our great honor to serve you, and we’ll keep maintaining the best service and product quality all the time!

Thank you so much for your wonderful compliment! 🙏 We truly appreciate your trust and recognition. Fast response and premium quality products are always what we keep pursuing. It’s our great honor to serve you, and we’ll keep maintaining the best service and product quality all the time!

Thank you so much, Craig! 🤍 We’re absolutely thrilled you’re loving your X3, and your kind words about Rica mean so much to our whole team. It’s wonderful to hear she’s always quick to return your calls, kept you fully updated during your pre-order, and delivered such amazing 10/10 customer service. We truly agree—we are incredibly lucky to have Rica on our team! Enjoy every moment riding your X3, and thank you again for your heartfelt review

Thank you so much, Craig! 🤍 It’s wonderful to hear our customer service is quick to return your calls, kept you fully updated during your pre-order, and delivered such amazing 10/10 customer service. We truly agree—we are incredibly lucky to have Rica on our team! Enjoy every moment riding freego bike and thank you again for your heartfelt review

Really appreciate your detailed comparison and love for the Freego X2 Pro! Just to share the full specs with you: the Freego X2 Pro is built on a 60V platform, equipped with an 80A controller and a powerful 6KW motor. It’s far more upgraded than the competitor models you mentioned. Most of their bikes only come with a 50A controller, and many are still using 48V or 52V systems. No wonder the X2 Pro outperforms them in power, speed and overall riding experience. Glad you can feel the difference and share your honest feedback!

Thank you so much for being such a long-time part of the Freego family! 🎉 It’s incredible to hear you’ve known Freego all the way back since 2014, and loved riding our self-balancing scooter every single day. We’re so glad it brought you so much fun and great riding memories over the years. We’re truly honored that you recognize us as an amazing brand from California. Your long-term trust and support mean the world to us, and we’ll keep building powerful, reliable rides for many more years to come. Enjoy every journey with Freego!

We are truly sorry to hear about your frustrating experience with ordering replacement parts for your DK200, and we take your feedback very seriously. The reason we kindly ask customers to share a photo of their bike is only to confirm the exact model and version, to avoid sending incompatible parts that end up delaying your repair further. Many of our models have updated internal components over the years, and parts are not universally interchangeable — this step is meant to protect you from getting the wrong item, not to create trouble. We sincerely apologize for the order cancellation confusion, the shipping cost misunderstanding for replacement parts, and any inconvenience this has caused you. It is never our intention to make the parts ordering process difficult for our customers. Our US warehouse is fully operational, and we always strive to ship replacement parts out as quickly as possible. Free shipping applies to full bike orders only, which is stated on our website; replacement parts are calculated with separate shipping fees, and we apologize this was not clear enough for you. We truly want to resolve your parts issue properly. Please reach out directly to our support team via email: [email protected] or phone: 213-640-6875. We will personally verify your DK200 model, process your parts order smoothly, and assist you with everything step by step. We deeply regret the bad experience this has caused, and we will optimize our website description and parts ordering process to avoid similar misunderstandings in the future.

We are extremely sorry to hear about your terrible experience with your X2 replacement rim order, and we sincerely apologize for all the frustration, miscommunication, and delays this has caused you. We deeply regret the inaccurate shipping time estimate, the confusion about warehouse shipment origin, and the lack of timely communication regarding the holiday impact on shipping. It was not right to leave you uninformed and waiting for such a long time. We also apologize that the rim you received does not match the original one on your bike, and for the inconvenience with limited support channels and no direct supervisor contact. This is far from the customer service standard we aim to provide. Our team truly wants to fix this properly for you. Please contact our official support team directly via email: [email protected] or phone: 213-640-6875. We will personally check your order, verify the rim specification, and work out a proper solution to resolve your bike parts issue. We take your feedback seriously, and we will improve our shipping notification, parts confirmation, and customer communication process to prevent this from happening to any other customer again. We are truly sorry for letting you down.

sorry to hear that your bad feeling about our customer service. Did you contact Rica? most buyers recommand her for help. Email [email protected] or call 213-640-6875.

Thank you so much for your kind words and amazing review! 🙌 We really appreciate you recognizing Jacob’s incredible help and patience throughout your whole buying process. It makes us happy to hear he answered all your questions clearly and guided you perfectly to pick the F3 Pro Max. Great news for you! We currently have stock for both F3 Pro and F3 Pro Max, so we can move forward with your order right away. We’ll make sure everything goes smoothly from here, and we can’t wait for you to get your new bike soon. Enjoy your upcoming ride!

i think it is a misunderstanding. please contact Rica at [email protected] or call at 213-640-6875 .thanks.

Thanks for your positive feedback. Yeah. you are right. X2 Pro has powerful motor with pedal assist and it was the best seller in 2025. We have X3 with 72V, 50AH for long distance riding. You can check more from our website www.Freegobikes.com