Fresh Sends

Hey there! We are so sorry to hear your flowers were delayed. Your Fresh Send left our HQ with overnight shipping and for some reason, the package got stuck. We have contacted our FedEx representative to file and claim and get to the bottom of this situation. Working with a third-party shipping partner can be tricky and we wish we could deliver each of our packages ourselves to ensure they arrive on time and in great condition, but unfortunately, we have no control once the package leaves our HQ. Even if orders are placed weeks or months in advance, every order is designed, packaged, and shipped the day before your selected delivery date. We know how disappointing of an experience this is, as it is for us too. We would love to make this right for you – please don't hesitate to reach out to us at [email protected] to talk about next steps!

Hi RJ! Thanks for taking the time to let us know this! We looked into your order and we are extremely sorry for all the inconvenience. We trust FedEx because they get it right 97% of the time. That definitely doesn't alleviate the frustration when your order is impacted by the 3% of delays, especially when it's impacted 3 times. Our offer from our emails stands, if you ever become ready to give us another shot we'd love to send you and your recipient bouquets on us, just reach out from the same email and we'll make it happen. Otherwise, we hope you have a lovely rest of your year!

Hi Ariana! Thank you for taking the time to leave this feedback. We looked into your order and are incredibly sorry for the inconvenience this has caused. Working with florals and human error we are always quick to right our wrongs if a bouquet arrives in less than ideal condition. However, we did review the photos one last time and we stand behind the fact that the quality of your bouquet is the exact same of those we use in the photos on our website and Instagram. If you'd like to discuss further, always feel free to reach out to us at [email protected]. Otherwise, we hope you have a lovely rest of your week!