Hi Neal - wanted to share the message that I sent to you earlier here as well.
Thank you for taking the time to share your feedback. We understand your frustration, and after a thorough internal review, we have decided to refund the full amount of your payment, including the $1,000 sourcing feasibility portion of our service.
We recognize that expectations were not aligned regarding the pricing outcomes you were seeking. Our intention was never to overpromise or cause frustration, and it’s clear from your experience that we fell short in setting the right expectations.
After reviewing the communication and understanding your concerns, we agreed that the best course of action is to refund you in full and part ways amicably. You should see the full refund processed within the next few business days. If there’s anything further we can clarify or assist with, please don’t hesitate to let us know.
We wish you all the best with your business moving forward.
Sincerely,
Jason Domangue
Gembah
Hi Sam, my name is Jason Domangue and I recently joined Gembah as their CMO. First, thank you for your candid feedback. Although it’s disheartening to read your review, we are committed to getting better everyday and our customer feedback loops are at the heart of that process.
In my brief time at Gembah, I’ve had the privilege of experiencing the remarkable drive and innovation of the American entrepreneurial spirit up close. Every day I hear no less than 20 - 30 new product ideas that continue to blow my mind. Our customers are entrusting us to turn their vision into a reality and that isn’t something that I take lightly. I’m not the only new face at Gembah focused on delivering beyond our customers’ expectations; we’ve added a new executive team and are expanding our staff across nearly every department in the company.
I would love to connect with you to understand more about your experience with our company and work with you to make things right. We’ve completed thousands of projects for founders, entrepreneurs, Amazon sellers, and product brands. However, only a select few have spent more than $100K with us, and I’m unable to identify which of those projects was yours.
Feel free to reach out to me at [email protected] and we can set up a time to chat. Thanks again and have a nice day.
🎉🎉🎉 Thank you Michele! We're excited to be working with you 🫶🏼
A
Andrew · 写过 1 条评价 · 已认证 · 体验于 2024-10-16 ·
★★★★★
专业的
专业、知识渊博、友善的员工！！
Gembah 回复2024-10-17
Thank you Andrew! We're really excited about your project 🎉
P
Patrick · 写过 1 条评价 · 已认证 · 体验于 2024-10-01 ·
★★★★★
等待太久
6 个月的时间才能获得与我们自己在 10 天内创建的样品相同的可用样品。
Gembah 回复2024-10-15
Thank you for your feedback, although we missed the mark 😕 We would be happy to reconnect to discuss in more detail. Please let us know how we can make this right.
We're so glad we earned your trust! We're in this to make sure entrepreneurs focus on what they do best - disrupt industries! We really enjoyed working on your project and hope we get to work together again soon.
We are so sorry to hear about the frustrating experience you had with us. Your feedback truly matters to us, and we regret that we let you down.
We would love to reconnect to discuss how we can make this right. Thanks again for your candor.
