Once

💕

Hello! Thank you for your feedback, and we’re glad to hear that your purchase experience went smoothly. We understand your concern about the pricing and perceived tactics, and we appreciate your honesty. At ONCE, we aim to balance providing value with maintaining a fair platform for all users. Features like gems for premium interactions are designed to enhance the experience, but we understand how they can feel frustrating. Your feedback about these tactics is invaluable, and we’ll share it with our team to ensure we’re creating a transparent and enjoyable experience. If you have any additional feedback or need assistance, feel free to reach out to us at **[email protected]**. We’re here to help and appreciate your input to make ONCE better. Thank you! 😊

😍

❤️

😒

Hello! Thank you for your candid feedback, and I’m sorry to hear that your experience with ONCE hasn’t met your expectations. Let me address your concerns directly. We are committed to maintaining a genuine community and do not tolerate bots or fake profiles. If you’ve encountered accounts that seem inauthentic or misleading, please report them using the “Report” button in the app or contact us at **[email protected]**. We take these reports seriously and will investigate thoroughly to ensure compliance with our standards. We understand that the cost of connecting with certain members can feel prohibitive. While our subscription provides unlimited messaging with regular members, gems are required for premium features, such as interacting with highly popular users. Your feedback on this pricing structure is invaluable, and we will take it into account as we look for ways to improve transparency and value for our users. Your insights help us identify areas where we can improve, and we genuinely appreciate your honesty. Please don’t hesitate to reach out if there’s anything else we can assist with or address. Thank you!

Hello! Thank you for your feedback and for sharing your experience. We’re glad you see some positives in the app, but we understand your frustration with messaging limitations for “preferred” members. Preferred members are often those who are highly active or popular within the community, and connecting with them may require gems, even with a subscription. We agree that this could be clearer, and we’ll pass your feedback on to our team to improve transparency and provide more detailed information in the app. If you have any other questions or need assistance, please don’t hesitate to contact **[email protected]**. Your input is valuable and helps us improve. Thank you for sharing your thoughts! 😊

🤗

😊

😍

😘

Hello! Thank you for your feedback. We’re glad to hear you’re enjoying the higher level of interaction on ONCE compared to other platforms, but we understand your concerns about having to pay for extended chats. While a subscription provides unlimited messaging with regular members, gems are needed for premium features, such as chatting with highly popular users. We understand this can feel limiting, and your feedback is valuable as we explore ways to improve the experience and provide more flexibility for our users. If you have any additional suggestions or need assistance, feel free to reach out to us at **[email protected]**. Thank you for sharing your thoughts—it helps us make ONCE better! 😊

Hello! Thank you for sharing your concerns. I understand how frustrating it can feel when the cost of messaging adds up during a meaningful conversation. With a subscription, messaging regular members is unlimited, but premium features, such as interacting with highly active members, require gems. Your feedback about the cost of continuing conversations is invaluable, and we’ll share this with our team as we strive to make the platform more accessible and enjoyable for everyone. If you have additional feedback or need assistance with your experience, please don’t hesitate to contact us at **[email protected]**. Thank you for your honesty—it helps us improve!

Hello! Thank you for your feedback. We understand how frustrating it can feel when messaging popular members requires additional costs, even with a premium subscription. Premium subscriptions provide unlimited messaging with regular members, but gems are required for certain features, like connecting with highly active or popular users. Your input about this limitation is important, and we’ll share it with our team to explore ways to improve the experience for premium members. If you have further concerns or suggestions, please don’t hesitate to contact us at **[email protected]**. Your feedback helps us enhance the app for everyone. Thank you for sharing your thoughts! 😊

Hello! Thank you for sharing your feedback, and I’m sorry to hear about your frustrations with the filtering and costs. We understand the importance of precise filters to help you connect with people closer to your preferences, including location. Your suggestion to improve filtering is valuable, and I’ll share it with our team as we work on enhancing the app’s features. Regarding the cost, we’re always looking for ways to provide better value and a more streamlined experience. If there’s anything specific you’d like assistance with, please don’t hesitate to reach out to us at **[email protected]**. Your input is greatly appreciated and helps us make the app better for everyone. Thank you! 😊

Hello! Thank you for your feedback. We understand how frustrating it can feel to pay for a premium subscription and still need gems for certain features. Your suggestion to offer discounted gems for premium members is an excellent idea, and I’ll share it with our team as we continuously work to improve the value we provide to our users. We want to ensure that the experience feels fair and rewarding, especially for our loyal premium members. If you have additional feedback or need assistance, please feel free to reach out to us at **[email protected]**. Thank you for taking the time to share your thoughts—it helps us improve! 😊

Hello! Thank you for sharing your detailed feedback—we’re glad to hear you appreciate features like getting sparks back for meaningful messages and the daily gems for premium members. However, we understand your concerns about costs and limited benefits for loyal members. We’re always exploring ways to improve the value for premium users, especially for those who’ve been part of our community for a long time. Your suggestion about additional perks for loyal members is a great idea, and I’ll pass it along to our team for consideration. If you have any other thoughts or specific suggestions, we’d love to hear from you at **[email protected]**. Your feedback is invaluable, and we truly appreciate your continued support of ONCE. Thank you! 😊

Hello! Thank you for your lovely feedback—it’s fantastic to hear you’ve met so many great guys! 😊 We understand how challenging it can be to keep the conversation going when gems run out. While daily gems are included with a premium subscription, we’re always exploring ways to improve accessibility for our users. Your suggestion is noted, and we’ll pass it along to the team. In the meantime, you can earn free gems through certain activities within the app, so be sure to check those out! If you need additional assistance or have more suggestions, feel free to reach out to us at **[email protected]**. We’re here to help and want to make your experience even better. Thank you for being part of the ONCE community! 😊💎

😍

🤗