We’re so glad to hear you had a great experience and that your doctor took the time to return your call and truly listen to you. Providing attentive, patient-centered care is very important to us, and we’re happy that came through in your visit.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
Hi Jody,
We’re very concerned to hear this and take claims like this extremely seriously.
We have not been able to locate your account based on the name provided in this review. We would like the opportunity to investigate this thoroughly and resolve it as quickly as possible.
Please contact us directly at (888) 220-0740 or email us at [email protected] with your full name, the email address used on your account, and any additional details regarding the charge. This will allow us to review your account, billing history, and provide a clear explanation.
If an error has occurred, we will absolutely work to correct it promptly.
We appreciate you bringing this to our attention and look forward to resolving this for you.
— Get Thin MD Team
R
Ronda Collins · 写过 1 条评价 · 已认证 · 体验于 2026-07-29 ·
★★★★★
执业护士非常好…
执业护士非常友善且乐于助人
Get Thin MD 回复2026-07-30
We’re so glad to hear that your nurse practitioner was kind, helpful, and provided a positive experience. Our team is committed to making sure every patient feels heard, supported, and well cared for throughout their journey.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
L
Lisa Curran · 写过 2 条评价 · 已认证 · 体验于 2026-07-28 ·
★★★★★
进展顺利
Get Thin MD 回复2026-07-28
We’re so glad to hear that everything went very well during your experience with us. We appreciate you taking the time to share your feedback and are happy to be part of your journey.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
We’re truly grateful for your kind words and are so glad to hear that you’ve had such a positive experience with our team. It means a lot to know that you felt supported, well-informed, and cared for throughout your journey. We’re honored you chose us to be part of your weight management care and look forward to continuing to support you every step of the way.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
We’re so glad to hear that you’ve had such a positive experience working with our team. We truly appreciate your kind words and are grateful to be part of your health and wellness journey.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
We’re so glad to hear that your doctor took the time to listen to your concerns and work with you to find the right dosage. That kind of thoughtful, collaborative care is exactly what we strive to provide, and we appreciate you staying engaged by updating your portal as well.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
We’re so glad to hear that your doctor was helpful and that you’re happy with your journey so far. Supporting you every step of the way is what we’re here for, and we truly appreciate you sharing your experience.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
g
gayle roberts · 写过 2 条评价 · 已认证 · 体验于 2026-07-26 ·
★★★★★
非常友善
非常友善
详细
完成
链接有效
客户服务非常出色
Get Thin MD 回复2026-07-27
We truly appreciate your kind words and are so glad to hear you had a detailed, thorough experience and that everything—from the links to our customer service—met your expectations. Providing clear, complete, and supportive care is always our goal.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
We’re so glad to hear you found our team helpful and were able to get a same-day appointment—that’s exactly the kind of convenient, responsive care we strive to provide.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
We’re so glad to hear that your Nurse Practitioner was kind and helpful in answering your questions. Providing supportive and informative care is always our goal, and we’re happy you had a great experience.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
We’re thrilled to hear that you received such attentive, one-on-one care and that our provider was able to quickly resolve an issue you’d been dealing with for some time. Providing knowledgeable, efficient, and personalized support is exactly what we strive for.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
M
Mary Pollock · 写过 3 条评价 · 体验于 2026-04-21 ·
★★★★★
不推荐瘦身 我开始我的减肥之旅......
我于 2025 年 9 月开始了我的减肥之旅。有很多远程医疗提供商可供选择,我选择了 Get Thin MD。大部分情况下一切都很顺利。我正在服用替泽帕肽和甘氨酸。在旅途中,我尝试了 Tirzepatide 和 B12。它对我来说根本不起作用,下个月我又回到了甘氨酸。这已记录在我的档案中,因为我安排了与医疗保健提供者的预约,讨论我对 B12 的反应。
今年4月,我收到了药物,打开包装后立即看到药物是粉红色的,这意味着替西帕肽中添加了B12。我非常失望,因为两天后我就要离开州去旅行。我立即就这个问题联系了客服,并要求更换或退款,因为药品运送错误。
为了在我不在州时继续接受药物治疗,我不得不从另一家远程医疗提供商处订购,因为 Get Thin 显然无法将新药物运送到其他州。这导致我的治疗计划中断了大约 10 天。与此同时,我与 Get Thin 的医疗保健提供者进行了交谈,新药物最终被运送到我的家庭住址,但当然我为此付费。我还被告知药房没有用于配制的甘氨酸,我不得不选择其他东西。这也令人失望,因为我选择甘氨酸是因为在减肥过程中保持肌肉的重要性。
与此同时,除非此问题得到纠正和解决,否则我不会授权向我的信用卡收取任何进一步费用。我在 Get Thin 收到了来自不同来源的各种承诺和相互矛盾的信息。我还被告知我的案件已多次“升级”。但显然没有任何作用。不幸的是,我在旅程的早期就遇到了类似的 NAD+ 问题,但从未完全解决,最后只是取消了该订单并去了其他地方。
好吧,不管你信不信,三个月后这个问题仍然没有得到纠正。我写过电子邮件,打过电话,还拍过小瓶和包装的照片。我已经完成了他们要求我做的每一件事,但仍然没有解决方案。
好消息是确实变瘦了。今天减了65斤!!
坏消息是账单问题仍未解决,我的冰箱里有一瓶过期的药物,如果他们读了我的图表,就不应该运送给我,而且客户服务也没有关注。事实上,他们已经回复了我的电子邮件或电话,并承诺升级我的案件。 如果我再也没有收到他们的消息,除非我积极主动,否则我不会感到惊讶!
谨慎购买您的远程医疗提供商!还有更好的选择。
Get Thin MD 回复2026-07-24
Thank you for taking the time to share your experience, and first, congratulations on your incredible 65 lb weight loss—that’s a major accomplishment.
We’re truly sorry to hear about the frustration you’ve experienced, especially regarding the incorrect medication shipment, billing concerns, and the delays in getting this fully resolved. That’s not the level of service we aim to provide, and we understand how disruptive this must have been—particularly with your travel and treatment continuity.
We take situations like this very seriously, and we would like the opportunity to make this right. Our team has already made attempts to reach you, but we want to ensure we connect directly and resolve this fully. Please reach out to us at your earliest convenience so we can prioritize your case and provide a clear resolution.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
S
Susan Sedwick · 写过 1 条评价 · 已认证 · 体验于 2026-07-23 ·
★★★★★
问题得到了解答和解释……
问题得到了很好的回答和解释。
Get Thin MD 回复2026-07-24
We’re so glad to hear that your questions were answered clearly and thoroughly. Providing helpful, easy-to-understand support is always our goal, and we’re happy we could deliver that for you.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
We’re thrilled to hear that Melissa provided such kind and helpful support and that your ordering experience was smooth and easy. We’ll be sure to share your feedback with her—she’ll truly appreciate it! We’re also glad to hear your order is arriving today.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
S
Susan Parnell · 写过 1 条评价 · 已认证 · 体验于 2026-07-23 ·
★★★★★
博士们都很棒!
咨询真的很有帮助! 博士。都很棒。
Get Thin MD 回复2026-07-23
We’re so glad to hear that your consults have been helpful and that you’ve had a great experience with our doctors. Providing supportive, informative care is exactly what we strive for, and it means a lot to know it’s making a difference for you.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.
We take concerns like this seriously, especially when expectations around medication and results aren’t met. Because we’re unable to locate your account based on this review, we’d truly appreciate the opportunity to look into this further and better understand what may have happened.
Please reach out to us directly so we can review your treatment plan, medication, and overall experience with our team. We want to ensure you’re receiving the appropriate care and support and address any concerns as quickly as possible.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
We’re thrilled to hear that you’ve had a great experience with us and truly appreciate your recommendation. Supporting you on your weight journey means a lot to our team, and we’re here every step of the way.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
J
Jodi Neal · 写过 2 条评价 · 已认证 · 体验于 2026-07-21 ·
★★★★★
我感谢支持和客户...
我感谢您的支持和客户服务。
Get Thin MD 回复2026-07-22
We truly appreciate your kind words and are so glad to hear you’ve had a positive experience with our support and customer service team. Providing helpful, responsive care is always our goal, and it means a lot to know we’re meeting that for you.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team
Thank you for taking the time to share your experience—we’re truly sorry to hear how frustrating this has been.
We’re glad to hear your initial experience with our providers and delivery was positive, but we sincerely apologize for the confusion and lack of clear communication you encountered afterward. What you described is not the level of service we aim to provide, and we understand how speaking with multiple team members without consistent answers can be frustrating.
To clarify, our program is a subscription that bills every 28 days, which is reviewed and agreed to during signup. That said, we never want any patient to feel misled or unsupported, especially when it comes to billing or cancellation. We also understand your concern regarding the July charge and refund status—this is absolutely something we want to look into and resolve for you as quickly as possible.
We would really appreciate the opportunity to make this right. Please reach out to us directly so we can review your account, confirm the cancellation requests, and ensure any appropriate refunds are processed promptly.
If you ever need anything, don’t hesitate to reach out to us at (888) 220-0740—we’re always here to help!
— Get Thin MD Team