Thank you for reaching out, Sierra! We take these issues very seriously, so we apologize for the delay and thank you for your patience in this process! With that being said, we are happy to hear that our team was able to assist!
C
Christopher · 写过 1 条评价 · 体验于 2026-05-21 ·
★★★★★
客户支持也联系了我……
在我报告问题的同一天,客户支持人员联系了我并帮助我解决了所有问题。
GHOST 回复2026-05-22
This is awesome, thank you for sharing, Christopher. We've got your back!
T
Tony V · 写过 1 条评价 · 体验于 2026-05-18 ·
★★★★★
他们第二天回复了我的电子邮件,然后……
他们第二天回复了我的电子邮件,并毫不犹豫地帮助我满足我的需要,10/10 品牌和客户服务!
GHOST 回复2026-05-22
Thank you for being a part of the GHOST® Fam, Tony!
J
John Carbone · 写过 3 条评价 · 体验于 2026-05-18 ·
★★★★★
客户服务总是很棒而且……
客户服务总是很棒并且让事情变得正确。 不要犹豫联系他们,他们很棒
GHOST 回复2026-05-22
We’re hyped to hear that you had a good experience with our team, John!
M
Mai Dopo · 写过 1 条评价 · 体验于 2026-05-06 ·
★★★★★
幽灵产品确实不错……
Ghost产品很好,而且味道确实很好。每当出现问题时,他们的客户服务也快速且乐于助人。
但我讨厌他们把成本转嫁给客户,就像他们是一家勉强生存的小型初创公司一样。 25 美元的订单支付近 9 美元的运费是荒谬的。这家公司的多数股权由 Keurig Dr Pepper 持有……不完全是一家苦苦挣扎的夫妻店。
现在有太多的公司提供免费送货服务,这是有道理的。小企业?当然,我可以理解帮助支付费用。但是 Dr Pepper 和 K-Cups 需要我补贴运费吗?让我休息一下。
最重要的是,我在最近的两个订单中也没有获得忠诚度积分,所以也许他们也悄悄地取消了这一点?
另外,如果我支付运费,最好在两周内到达
不,我出去了。
GHOST 回复2026-05-22
Hey Legend, thanks for being a part of the GHOST Fam! We are happy to hear that our team is always there to help! As for the issue with shipping, we want to apologize again for the inconvenience, and assure you that we are committed to improving our shipping process. With that being said, Silver Status Members receive free shipping on orders that include products redeemed with points. Gold Status Members receive free shipping on ALL orders. We definitely would like to help you get those purchase points to help you get to Gold. Please reach out to [email protected] with your last two order numbers, and we would be happy to get that added for you! We've got your back!
Hey Legend, I’m Lauryn, Customer Support Manager here at GHOST®. Thank you for reaching out! We understand your frustration, and this is not the experience we want you to have! We value your feedback, and we strive to provide every customer with the best experience possible. I have followed up on your conversation with our team to address your concerns. We appreciate your support!
v
vanessa gutierrez · 写过 1 条评价 · 体验于 2026-05-06 ·
★★★★★
优秀的产品和更好的客户......
优质的产品和更好的客户支持!
GHOST 回复2026-05-08
We love to hear this feedback! Thank you, Vanessa!
F
Florian Pich · 写过 1 条评价 · 体验于 2026-05-06 ·
★★★★★
轻松的客户服务
通过客户服务轻松更改邮件:) 向托尼击拳:)
GHOST 回复2026-05-08
We appreciate you sharing, Florian! Tony is a rockstar, we love to hear he was there to help!
J
Jessica Buchanan · 写过 1 条评价 · 体验于 2026-05-06 ·
★★★★★
我丢失了密码卡并发送...
我丢失了密码卡,并发送了订单确认信息并协助添加积分 - 非常棒的服务!
GHOST 回复2026-05-08
Thank you for your review, Jessica! We love to hear that our team was able to help!