我的结婚戒指被推迟了,在我婚礼后才到达!太失望了。我无法联系任何客户服务人员,我收到了一封电子邮件,但没有任何帮助。这枚戒指看起来与描述的一样,装在一个可爱的展示盒中,但仅仅一周后它就看起来有划痕和破烂。
当我接到客户服务人员的电话询问我的戒指的反馈时,他们甚至没有提供运费退款作为善意的表示。我不会再订购了。我通常不会留下反馈,但我不希望这种情况发生在其他人身上。
GLAMIRA 回复2026-07-30Dear Lissa,
Thank you for sharing your feedback. We sincerely apologize that your wedding ring did not arrive in time for such an important occasion.
As our jewelry is customized upon placement, there can occasionally be unforeseen production or logistics issues that impact delivery timelines. While every effort is made to meet the estimated delivery date, unexpected delays can sometimes occur during the final stages of production or distribution. We understand how disappointing this was, especially given the significance of your wedding day, and we regret that our communication did not provide the clarity and support you expected.
We appreciate your comments regarding both the ring and our service, as they help us improve the experience we provide to our customers.
Sincerely,
Glamira
Customer Satisfaction Team