我们刚从Innisbrook的3天旅行回来,一切都非常完美。度假村、高尔夫和价格都太棒了!Mark一路上帮我解答各种问题,还给我们安排了能想到的最好的高尔夫套餐!我们遇到航班延误的问题,我联系了golf zoo,看他们能否帮忙让Avis的接待员留在现场,因为我们现在要在半夜抵达。Chad从golf zoo来,做得超出预期,甚至在下班后还打电话给我,确认会有人在Avis那里给我取车,凌晨2点就能拿到租车。Golfzoo的团队真的非常棒,我以后一定会再次使用他们的服务!再次感谢Mark、Chad和整个团队!你们让我的周末行程非常顺利!哦,还有Copperhead果然名不虚传!很棒的度假村,很棒的高尔夫!再次感谢
Mike Stout
In follow up to COVID-19 and Trustpilot recent review. I have to agree with his first post.
I had 12 players of which most were 60+ heading to Mesquite for 5 days of golf starting April 7, 2020. I contacted Golf Zoo around the 10 of March and stated we were concerned about the pandemic and were not sure we would be able to take a chance. I was informed that since i was notifying them within the 30 days we would be charged a penalty. I stated were weren't cancelling yet and waiting to see what happens later. As we all know the pandemic got worse and a lot of things were closed and air travel was not being recommended at that time. I called to cancel around March 25 and was told there would be a $150 charge for cancellation per player. I express my disappointment. The next day i was informed that i would only be charged $75 per player. Again expressed my disappointment. Wanted to wait until I received my credit before I wrote this review, just in case. Was notified today that the additional $75 per player was credited to my account, but still be charged $75 per player.
Now my review. Although I think Lori Greene was a good person to work with, their cooperate office is extremely disappointing and feel they took advantage of the situation. I have been informed that the $75 per player will be credited to a future trip, that is not the point. I will have to think whether or not we will use them in the future, since "What happens if".
With the response I received from Golf Zoo corporate office I am modifying my initial review to down grade their customer service to 1 star. Apparently they treat their customers differently.
From your explanation and I’m assuming, you are asking those golfers who had to cancel due to this recent pandemic and advised by the administration not to travel, to finance your company through this pandemic. In addition golf courses, hotels, restaurants etc. in Nevada were closed.
I understand that federal funding was recently passed and available to assist those employers to help maintain their employees through this pandemic.
I was hoping you would honor my request as you did for Albert Palladino when you refunded 100% of his fees. I’m not sure why your response to my question was different than his.
I sincerely hope you didn't differentiate with other customers the way you are handling my request.
Just to give you an example of good customer service. In 2018 we went through Meridian Condos and Resorts in Scottsdale and when the Bomb Blizzard hit Denver in March 2018 we had to shorten our trip and Brad Meade was able to get us a refund for our condos and golf with basically no questions asked.
Now that is customer service.
Golf Zoo 回复2020-04-22
Dennis - 感谢您指出我们确实将取消费改成了未来旅行的信用额度。
作为一家公司,Golf Zoo 有足够的实力应对这场危机,但如果没有一些资金来帮助抵消我们已经产生的交易费用,要留住所有优秀的员工而不裁员或更糟的情况会非常困难。我们修订后的取消政策将取消费变成了用于未来旅行的资金,这让我们最有希望在员工完整保留的情况下度过难关,同时仍然对我们的客户公平。
希望您能理解这对我们来说有多重要——我们努力帮助员工继续养家糊口,让他们在这里准备就绪,帮助您规划下一次高尔夫出行。