Greenbox Capital

Dear Jerry, We appreciate you taking the time to share your feedback with us. We understand your frustration, and we'd like to address your concerns. First and foremost, we want to clarify that our goal is always to provide full transparency regarding our fees and terms prior to disbursing any funds. We take proactive steps to ensure that our customers are well-informed about the terms of their funding, including any associated fees. Regarding the setup fee, this fee is a standard practice in the industry and is communicated clearly on the first page of the offer checkout, and again in the agreement you signed before accepting the funds. Regarding the "Stacking fee", we understand that this can be perceived as an additional cost. This fee is associated with borrowers who proceed to take multiple advances from different companies, after receiving our funding and without our approval. It is disclosed in our agreement and highlighted as a condition in the offer checkout. If our product doesn't end up suiting your needs and we cannot approve additional funding, we require to be paid off. When we initially underwrite, we do not factor in stacking to the overall cost. This allows us to give better pricing to our customers, and only add the cost to those who stack. It is important to note that this policy is in place to manage risk and ensure responsible lending practices. We acknowledge your concerns about the interest rates, and we do strive to offer competitive rates in the industry. However, interest rates are typically influenced by various factors, including creditworthiness and market conditions, which may result in rates that vary from one borrower to another. Transparency is an important commitment of ours. We encourage you to reach out to our customer service team if you have any further questions or need additional clarification regarding your terms. We are here to assist you and address any concerns you may have. Sincerely, Greenbox Capital Support Team

亲爱的 Brian， 感谢您抽出时间留下评价。我们认真对待所有反馈，也感谢您将这个问题告知我们。 关于您的评论；在我们这个领域，当融资金额达到一定门槛时，设置费和税费退还都是许多贷款机构的常见组成部分。我们直接向申请贷款的企业主和合作伙伴提前提供这些信息，以避免浪费时间申请可能不适合其业务需求的产品。 关于8821表格，默认表格要求提供10年的历史记录。在您询问之后，我们的团队成员才联系您，询问是否可以修改表格，以便更好地为您服务。这并非恶意，而是一位以客户服务为导向的 Greenbox Capital 代表在沟通 Tax Guard 提供的8821表格的标准格式。Tax Guard 是独立于 Greenbox Capital 的实体。根据他们的条款，Tax Guard 会拒绝不符合其要求的修改表格，您也亲身体验到了这一点。 我们理解每家企业都是独特的，企业主清楚了解我们的流程以确定是否符合其需求非常重要。不幸的是，在与第三方合作时，有些沟通可能会出现问题。我们建议，在申请第三方融资之前，先向贷款机构索要名称并直接联系，确保您拥有做出明智决策所需的所有信息。 在 Greenbox Capital，我们相信业务往来应当建立在相互契合的基础上。不幸的是，在这种情况下，双方并未达成一致。根据我们的政策，当资金尚未最终到位时，我们保留基于各种可能影响资金决定的因素撤销报价的权利。在这种情况下，这对我们公司来说是正确的决定。 Greenbox Capital 团队