# Guardian Protection 评价与评分

> 来源: OK.one — https://ok.one/review/guardianprotection.com

- 域名: guardianprotection.com
- 分类: 家庭服务
- 综合评分: 4.7 / 5 (62 条评价)
- 评分分布 5→1 星: 90% / 3% / 2% / 0% / 5%
- 所在地: United States · Warrendale
- 数据更新: 2026-08-10

Guardian Protection（guardianprotection.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 62 条用户评价，属于家庭服务分类，口碑优秀。好评高度一致，93% 的评价为 4 星及以上；商家回复了 67% 的差评。数据最后更新于 2026-08-10。

## 最新评价(第 1/4 页)

### ★☆☆☆☆ 我不会推荐这家公司
- Ian Lodge · 2026-07-29

我不会推荐这家公司，根据我最近的经历，我下了三个锤子的订单，用于破碎汽车挡风玻璃，他们从我的银行收取了三笔付款，没有回复我的电子邮件，并且订单从中国永远消失了，当我说我想退回我的订单时，他们说我必须支付第二笔费用才能将货物退回中国，请注意！

### ★★★★★ 与安东尼的五星级体验
- Allen · 2026-07-27

安东尼从始至终都非常高兴与他合作。在整个过程中，他考虑周到、体贴、反应灵敏、专业。他花时间回答我们所有的问题，从不让我们感到压力，并确保一切都得到及时、正确的处理。与真正关心为客户做好事的人一起工作令人耳目一新。我们有一次很棒的经历，并会毫不犹豫地向任何寻求卓越服务的人推荐安东尼和监护人保护公司。

> 商家回复 (2026-07-28): Hi Allen, 
Thank you for sharing your five-star experience with our professional technician Anthony. We’re thrilled to hear Anthony provided such thoughtful, professional service and made sure your questions were answered every step of the way. This level of care is exactly why we at Guardian Protection believe in professional installation over a DIY approach—so you can be confident every detail is handled correctly, your system works seamlessly from day one, and you have expert guidance along the way. We appreciate your trust in Guardian and are grateful for your recommendation!
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 今天的技术人员很棒
- jimbo house · 2026-07-17

今天的技术人员很棒。他知道他的事。感谢您派出一位了解其知识的技术人员。

> 商家回复 (2026-07-21): Hi jimbo house,
Thank you so much for your kind words and for choosing Guardian Protection! We’re committed to providing every customer with peace of mind through our team of well-trained, expert technicians. We take pride in making sure our technicians have the knowledge and skills to deliver the highest level of service every time. Your feedback lets us know we’re fulfilling that promise. Have a great day and know that we are here for you whenever you need us!
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 奥马尔非常专业，并且……
- Knight Effsix · 2026-07-15

奥马尔非常专业，在安装新面板和摄像头方面做得非常出色。当他带我了解新系统时，他也提供了很多信息。

> 商家回复 (2026-07-15): Hi Knight, 
Thank you for choosing Guardian Protection to help protect your home.  We’re delighted to hear Omar provided such professional service and made your installation experience smooth and informative. It’s great to know you’re feeling confident with your new panel and camera system. Your peace of mind is our top priority, and we’re always here if you need anything. Welcome to the Guardian family!
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 优秀技师
- Tony LaCava · 2026-07-14

技术员 Richard Chang 很友好、高效、准时，并解释了他为解决问题所做的一切。

> 商家回复 (2026-07-15): Thank you so much, Tony, for your kind review! We’re glad to hear that Richard provided prompt, friendly, and efficient service to restore power to your camera and took the time to explain everything clearly. Your peace of mind means a lot to us. We appreciate your trust in Guardian Protection and are always here whenever you need support.
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ Raven 是完美的客户支持
- Ramona Kinsey · 2026-07-11

Raven 是完美的客户支持。回答了我的问题并立即解决了问题

> 商家回复 (2026-07-14): Thank you so much, Ramona, for your wonderful five-star review! We’re thrilled to hear that Raven from our in-house customer care team provided perfect support to you by phone, answered your questions, and quickly resolved your issue. Your satisfaction is our top priority, and we appreciate you choosing Guardian Protection. If you ever need assistance in the future, we’re always just a call away!
Mary Lynn M. CUstomer Satisfaction Advocate

### ★★★★★ 乌鸦太棒了
- Franco Antonio D'Ambrosio · 2026-07-10

乌鸦太棒了！超级友好和专业！！！！

> 商家回复 (2026-07-14): Hi Franco,
Thank you for your kind words and for sharing your experience! We’re glad to hear that Raven from our in-house customer care team was able to assist you with professionalism and friendliness.  It’s our goal to get you back up and running quickly and to provide free telephone phone support whenever you need it. Thank you for trusting Guardian Protection—we’re always here to help.
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 泽维尔很棒
- Angela P · 2026-07-09

泽维尔很棒。安装很顺利。  他非常耐心，仔细检查了设置、控件、应用程序和网站。

> 商家回复 (2026-07-14): Hi Angela, 
We’re delighted to hear that Xavier made your installation experience smooth and took the time to patiently walk you through all the settings, controls, and features—especially in the Guardian mobile app. With the app, you’ll be able to manage your system easily, receive instant alerts, and check in from anywhere for added peace of mind. Your comfort and confidence with your new system mean a lot to us. Welcome to the Guardian family, and thank you for trusting us to help protect what matters most!
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 非常好的绅士
- Eva Ledesma · 2026-07-08

非常好的绅士。非常有见识。  知道该怎么做。

> 商家回复 (2026-07-08): Thank you so much, Eva, for your kind words and five-star review! We’re happy to hear that Marc was able to quickly resolve your camera issue that occurred after your new router install, and also set up video analytics for you which I think you will find very helpful. Your satisfaction and peace of mind are our top priorities. If you ever have questions or need support in the future, we’re always here to help!
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 守护者收购合唱团Uplevel
- Mary Carolan · 2026-06-30

Guardians 收购 Chorus 对客户来说确实是一个提升。

最初的问题电话人员反应灵敏且知识渊博。 

现场技术人员高效、经验丰富并且尊重我和我的家。 

非紧急问题24小时内解决。

> 商家回复 (2026-06-30): Hi Mary,
Thank you so much for your kind words and for welcoming Guardian Protection into your home. We’re delighted to hear that your first experience with our team was so positive—from our responsive and knowledgeable support staff to the efficient care of our on-site technician. We’re proud to provide you with the reliable service and peace of mind you deserve. Thank you for your trust, and we look forward to serving you for many years to come!
Sincerely, 
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 优质的服务体验
- bobfv · 2026-06-23

技术人员很有礼貌而且知识渊博。公司确实打电话给我们，并能够将我们的约会提前，这非常方便。

> 商家回复 (2026-06-24): Hi Bobfy,
Thank you so much for your wonderful feedback! We’re delighted to hear that your service experience was excellent and that our technician was courteous and knowledgeable. It’s great to know we could move your appointment forward and make things a little more convenient for you. We truly appreciate your trust in Guardian Protection and look forward to serving you in the future!
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 信息丰富且有帮助
- Vanessa Jasso · 2026-06-19

> 商家回复 (2026-06-23): Hi Vanessa,
Thank you for your five star rating of Guardian Protection.  We're always honored to help with any questions or needs you may have regarding your security.  Feel free to call us anytime at 1-800-PROTECT (1-800-776-8328).  Thank you for choosing Guardian. Life is better when it's safe. 
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★☆☆ 技术客户服务很棒
- Carolyn D · 2026-06-17

技术客户服务非常出色。卫报为服务部门制定的收费是荒谬的。我们购买了新门，并将传感器取下。将传感器装回监护人需要前 30 分钟 120 美元，然后每 15 分钟 30 美元。他们会赔钱的。 😔 我想念复古。

> 商家回复 (2026-06-17): Hi Carolyn D.,
Thank you for taking the time to share your honest feedback. We’re glad to hear you’ve had a positive experience with our technical customer service team.  As a valued Guardian customer, you are always welcome to discuss any device issue by phone and get 24/7 human troubleshooting and technical support absolutely free. On site service calls, if needed, are available for a nominal fee.  We understand your concerns about service charges and appreciate your perspective. As with other types of products installed in a home, there is a charge when in-home service by a professional is required to adjust or reinstall equipment. Our pricing reflects the resources required to provide professional support and ongoing system reliability. Your loyalty means a great deal to us, and we’re grateful for the trust you’ve placed in Guardian Protection. 
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 保罗在帮助我们方面表现出色......
- Roger Richards · 2026-06-16

Paul 非常出色地帮助我们入门，并帮助我们更轻松地使用系统的所有功能。

> 商家回复 (2026-06-17): Hi Roger,
Thank you so much for your wonderful five-star review and for choosing Guardian Protection to secure your new home. We’re delighted to hear that Paul provided excellent support and helped you feel comfortable with all the smart features of your new system. With 24/7 monitored security, smoke detection, and multiple cameras, you’ve set your home up for true peace of mind. Welcome to the Guardian family, and please know we’re always here if you need anything. 
Sincerely,
Mary Lynn M. 
Customer Satisfaction Advocate

### ★★★★★ 很棒的经历
- Linda McClain · 2026-06-16

很棒的经历。我的火警报警器已经使用了 10 多年并且不再工作。 Marc Fairchild 对这些系统非常了解。我只是想让他更换需要的东西并让它重新工作。感谢马克解决我的问题！

> 商家回复 (2026-06-17): Thank you, Linda, for your kind words and for being a loyal Guardian Protection customer for 15 years.  We’re so glad Marc was able to swiftly replace your old, monitored smoke detector with a new, monitored wireless smoke detector and that this important part of of your system is working again. Your safety is always our top priority, and we truly appreciate your continued trust in Guardian. If you need anything in the future, we’re always here for you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 超越
- Nancy Padilla · 2026-06-16

我的技术很棒，超越了我的问题。他甚至在预约后顺便过来确保一切都正常运转。与他合作很愉快！

> 商家回复 (2026-06-17): Hi Nancy, 
We’re glad to hear that our technician went above and beyond to resolve your issue and provided such caring follow-up. It’s our goal to give you true peace of mind and service you can count on. We appreciate your trust in Guardian Protection and are always here whenever you need us. 
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 卫报技术保罗准时到达
- W. Miller · 2026-06-16

卫报技术人员保罗准时到达，立即投入工作，并且做得非常出色。  他彻底回答了我的问题并且非常有帮助。  我第一次使用监护人保护的经历非常顺利。

> 商家回复 (2026-06-17): Hi W. Miller, 
Thank you so much for your kind words and for choosing Guardian Protection! We’re thrilled to hear your first experience with us went perfectly and that Paul provided such outstanding, helpful service. We’re always here to answer your questions and support your security needs. Welcome to the Guardian family, and thank you for trusting us to help protect your home. 
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 五星级服务！！
- Ken Higgins · 2026-06-10

上周我联系了卫报，获取有关在我们的新住所安装警报器的信息。  黛安，一位现场销售经理来到我们家，她非常乐于助人。  在接下来的一两天里，她跟进了我们遇到的任何问题或疑虑。  我们同意在周五安装系统，两名技术人员按照计划于周二早上到达。   他们都非常专业、知识渊博、能干并且合作愉快。  他们从 8:30 到 5 点都在这里。目前一切都按预期进行。   技术人员解释了一切并解决了所有问题。  我相信 Erukan（抱歉拼写错误）是首席技术人员。   我不知道另一位技术人员的名字。   五星级服务。

> 商家回复 (2026-06-10): Hi Ken, 
Thank you so much for your thoughtful review and for choosing Guardian Protection to secure your new home. We’re delighted to hear that Diane, our field sales manager, provided expert guidance and attentive follow-up throughout the process—she is truly dedicated to helping our customers feel confident in their choices.

We’re also pleased that Erkan and the rest of our installation team delivered professional, knowledgeable, and courteous service, making sure your robust new system—including security monitoring, smoke and carbon monoxide detection, water leak sensors, and smart home technology—was installed perfectly and explained thoroughly. We’ll be sure to pass along your kind words to both Diane and Erkan!

Protecting what matters most with reliable systems and great service is our highest priority. We appreciate your trust and your 5-star recommendation—and please know we’re always here if you have any questions or need assistance down the road. Welcome to the Guardian family!

Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

### ★☆☆☆☆ 要非常小心，他们不只是收费......
- Linda Howey · 2026-06-09

要非常小心，他们不仅会向您收取提前取消费，还会向您收取 5 年以内的每个月费用，对于 3 年又 1/2 年的客户，这对他们来说还不够好。他们向我收取了剩余几个月的费用，最多为 5 年，超过 1000 美元……为 3+1/2 年的罚款支付了 2,100 美元，为系统支付了 1,500 美元总计 3,600 美元，只是为了宣布哪扇门正在打开。  不只是敲诈=抢劫

> 商家回复 (2026-06-09): Hi Linda,
I’m sorry that you feel frustrated with this situation. We take your concerns seriously because your satisfaction is important to us.  Guardian or its authorized dealer consulted with you on your security challenges and provided the security hardware needed along with professional installation. Since then, Guardian provided 24-hour a day monitoring of your system by the trained specialists at our UL-certified monitoring centers including alarm signal monitoring and notification to first responders on your behalf when emergency situations arise, based on protocols that you established with us. These services were formalized through a contract signed by you and Guardian. The agreement serves to protect both you and Guardian by defining services to be provided, rates, terms and obligations.  The contract also identifies all conditions such as an early termination fee that may apply if you wish to cancel prior to the end of the initial contract period. 
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

### ★★★★★ 专业技术人员做得很好，对设置很有帮助
- Scott Wilder · 2026-06-08

安装和应用程序上的所有设置都做得很好。

> 商家回复 (2026-06-09): Hi Scott,
Wishing you all the best in your new home. Happy to hear that our professional technician Tyler did a great job installing your video doorbell and getting everything setup on the mobile app.  Here's to great peace of mind.  Thank you for choosing Guardian Protection!
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
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