# Guesty 评价与评分 > 来源: OK.one — https://ok.one/review/guesty.com - 域名: guesty.com - 分类: 电子与科技 - 综合评分: 4.4 / 5 (65 条评价) - 评分分布 5→1 星: 86% / 0% / 0% / 0% / 14% - 所在地: United States · Covina - 数据更新: 2026-08-10 Guesty（guesty.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 65 条用户评价，属于电子与科技分类，口碑良好。86% 的评价为 4 星及以上，14% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/4 页) ### ★★★★★ 接受一个新的可能会让人不知所措…… - Pat Hurd Vaughn · 2026-08-05 · 已验证 采用新的软件解决方案可能会让人不知所措。 我们的专业服务顾问 Charu 竭尽全力让一切变得尽可能无缝。 当我无法理解时，她很快就一遍又一遍地解释事情，并且总是帮助我理解每个决定的全部后果。 每个房东做事的方式都略有不同，她给出了很好的建议，很快回复了电子邮件和病人。 我对她感激不尽！ ### ★☆☆☆☆ 如果我可以做 0 星评论，我会 - Kathryn T · 2026-08-04 如果我可以做 0 星评论，我会的。 Guesty 确保在一开始以及在过于繁琐和昂贵的入职设置过程中给我打电话，并告诉我之后会有一个人可以一起工作，但事实并非如此。然后我就被他们困住了一年。每个月的费用都非常昂贵，我找到了一条便宜得多的路线，所以在年底我转到了一家当地公司。然而，我从 Hopper 预订的 1 个订单仍在 Guesty 中，而现在，我的 3,300 美元预订尚未通过 Guesty 支付给我，我的电子邮件没有得到回复，绝对没有电话号码可以拨打任何地方，人工智能垃圾聊天框没有得到答复，当通过它设置电话呼叫时 - 两次 - 根本没有收到他们的电话。我对此感到非常沮丧，根本不推荐 Guesty。 > 商家回复 (2026-08-05): Hi Kathryn, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to encounter communication challenges, difficulty reaching our team, and delays in receiving a significant payout. We want the opportunity to review your concerns. Please send us a direct message with your account email address and any relevant ticket or billing reference numbers so we can investigate further with the appropriate teams. We appreciate your feedback and hope to have the opportunity to improve your experience. Sincerely, The Guesty Customer Experience Team ### ★★★★★ 拉斐尔·盖斯蒂·翁博丁 - LaMoyne & Co. · 2026-08-04 · 已验证 Rafael 为 Guesty Accounting 提供了出色的入职体验。他很有耐心，知识渊博，并花时间详细解释每个功能，确保我完全理解系统的工作原理。他彻底回答了我的所有问题，使整个过程顺利且易于遵循。我真的很欣赏他的专业精神，并强烈推荐他给任何开始使用Guesty Accounting 的人。 > 商家回复 (2026-08-05): Hi LaMoyne & Co., Thank you so much for taking the time to share your wonderful experience with Guesty Accounting. We know that getting started with a new system can feel overwhelming, which is why we place such a high priority on providing structured, patient, and thorough onboarding support. It is incredibly rewarding to hear that Rafael was able to earn your trust, answer all your questions, and make the entire process smooth and easy to follow. We are truly fortunate to have him on our team, and I will be sure to pass along your kind words to him. We are thrilled to partner with you and look forward to supporting the continued growth and success of your business. Best regards, The Guesty Customer Experience Team ### ★★★★★ ⭐⭐⭐⭐⭐我们有一个出色的...... - Andrew Hudson · 2026-08-04 · 已验证 ⭐⭐⭐⭐⭐我们在Guesty 上获得了出色的体验，特别是在我们的会计系统的设置过程中。该平台非常强大，虽然实施新的物业管理系统可能很复杂，但我们获得的支持使整个过程变得更加顺利。 特别感谢 Rafael，他竭尽全力帮助我们正确配置会计。他知识渊博、耐心、反应灵敏，并花时间回答我们的每一个问题。他的专业知识让我们相信我们的会计设置正确并且符合我们的业务需求。 如果您正在考虑使用 Guesty，我强烈建议您利用他们的入职和支持团队。 Rafael 的奉献精神和专业精神对我们的实施产生了重大影响，我们很高兴能够继续与 Guesty 一起发展我们的业务。 感谢 Rafael 和整个 Guesty 团队的大力支持！ > 商家回复 (2026-08-05): Hi Andrew, Thank you so much for taking the time to share your outstanding experience with Guesty. We understand that implementing a new property management system and configuring accounting can be a complex journey, which is why we are fully committed to providing the dedicated support you need to feel confident every step of the way. It is wonderful to hear that Rafael’s expertise, patience, and responsiveness made such a significant difference in your onboarding process. We truly value your trust in us, and I will be sure to pass along your kind words to Rafael and the team. We are incredibly excited to partner with you and look forward to supporting the continued growth and success of Next Level Property Management. Best regards, The Guesty Customer Experience Team ### ★★★★★ 谢谢奥斯汀大家的支持！ - Wikén Host · 2026-08-04 · 已验证 奥斯汀在整个入职过程中一直是令人难以置信的资源。他知识渊博，反应敏捷，并真诚地致力于帮助客户取得成功。无论我有多少问题，他总是花时间清楚地解释一切，并确保我理解整个过程。他的专业精神和乐于助人的态度产生了巨大的影响。 > 商家回复 (2026-08-05): Hi Wikén Host, Thank you so much for taking the time to share your wonderful feedback. We know that transitioning through the onboarding process can be a significant step, which is why we aim to provide the dedicated support you need to feel completely confident. It is incredibly rewarding to hear that Austen’s responsiveness, expertise, and genuine investment in your success have made such a meaningful difference for you. Building a strong, reliable partnership with you is our top priority, and I will be sure to share your kind words with Austen and the rest of our team. We are thrilled to accompany you on this journey and look forward to supporting your continued growth. Best regards, The Guesty Customer Experience Team ### ★★★★★ Or 的出色入职体验 - Ryan Duffy · 2026-08-03 · 已验证 我们在 Guesty 的 Or 上获得了很棒的入职体验。在整个迁移过程中，他非常乐于助人，知识渊博且耐心，花时间指导我们完成每个阶段并回答我们在此过程中遇到的任何问题。 迁移物业管理系统可能是一个艰巨的过程，特别是在管理大量物业时，但 Or 使过渡感觉结构化且易于管理。他总是反应敏捷，沟通清晰，并真诚地致力于确保我们在完成入职前对系统感到满意。 非常感谢 Or 的所有支持。与他合作非常愉快，这对 Guesty 团队来说是真正的荣誉。强烈推荐！ > 商家回复 (2026-08-04): Hi Ryan, Thank you so much for sharing your wonderful experience migrating to Guesty. We completely understand that moving a large portfolio of properties to a new property management system can be a daunting process, which is why we place such a high priority on providing structured, clear, and patient support from day one. It is incredibly rewarding to hear that Or was able to earn your trust and make this transition feel manageable and seamless for you. We are truly fortunate to have him on our team, and I will be sure to pass along your kind words. We are excited to partner with you and look forward to supporting the continued growth and success of your business. Best regards, The Guesty Customer Experience Team ### ★★★★★ 我的入职体验很快而且…… - Emily King · 2026-08-03 · 已验证 我的入职体验快速而简单。虽然我在入职过程中确实遇到了很多问题，但所有问题都得到了及时解答。 > 商家回复 (2026-08-04): Hi Emily, Thank you so much for taking the time to share your onboarding experience with us. We are incredibly glad to hear that the process was quick and straightforward for you. Building a reliable partnership from day one is our priority, and we are delighted that our team was able to support you with timely answers to all of your questions. We are excited to have you on board and look forward to building a great relationship as we help you grow your business. Best regards, The Guesty Customer Experience Team ### ★☆☆☆☆ 我的服务费用为 1,620 美元... - frederik lilja · 2026-08-03 我当天明确取消的服务收取了 1,620 美元的费用。零退款，零责任。 我是Guesty 客户，管理着几处出租物业。今天，Guesty 自动续订了我的订阅，并向我收取了全年 1,620 美元的费用，涵盖 4 个房源，其中两个不再可用：一处房产已出售，另一处不再出租。 我在账户扣费的同一天就联系了支持人员——不是几周后，也不是在使用该服务后，而是立即联系了支持人员。我明确要求对两个失效列表进行部分退款。接下来是与支持代理进行了数小时的来回沟通，他无法确认我是否能拿回任何钱，无法给出时间表，并反复将我重定向到“升级到账单”，但从未真正承诺解决方案。 被告知要亲自停用这些列表，作为“过程中的一步”，并含糊地保证这样做“可能会增加获得好评的机会”。可能。增加。有机会。这不是客户服务，而是企业对冲，旨在让你免费做他们的管理工作，而他们则在闲暇时决定你是否应该收回自己的钱。 这家公司很乐意在没有事先明确、显着的续订警告的情况下自动从你的卡上扣费 1,620 美元，然后让你为实际上无法使用的服务争取退款（已售出的公寓不能通过 Guesty 出租，句号）。如果您在欧盟，请了解您的权利：作为私人消费者，您可能拥有此类续订费用的法定撤销权。 Guesty 自己的支持人员一次也没有提出过这个问题。 我依靠这个平台经营一家小型租赁企业，这就是我得到的财务尊重的回报：沉默、停滞，以及避免使用“退款”一词的支持脚本，就像它具有传染性一样。 避免，除非您喜欢用钱来为公司的现金流提供资金来购买您无法使用的服务。 > 商家回复 (2026-08-04): Hi Frederik, Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration and concern this renewal charge has caused, especially given your request to cancel services for listings that are no longer active. We understand how disappointing it must have been to contact us immediately after the charge and still leave without the clarity or resolution you were looking for. That's not the experience we want our customers to have. Please know that your account and refund request are currently being reviewed by the appropriate team. We understand the urgency of this matter and are treating it as a priority. As soon as we have an update, we'll reach out to you directly. We also apologize for the support experience you described and appreciate your patience while we work to thoroughly review your case. Thank you again for bringing this to our attention. Sincerely, The Guesty Customer Experience Team ### ★★★★★ 我和大卫有一段很棒的经历 - Beatriz Dibugnara · 2026-08-02 · 已验证 我和大卫有一段很棒的经历。他很专业，反应敏捷，并且花时间完成入职流程。他清晰地沟通，提供了有用的指导，并高效地解决了我的问题。我很欣赏他的耐心和出色的客户服务。 > 商家回复 (2026-08-04): Hi Beatriz, Thank you so much for taking the time to share your wonderful experience with us. We are truly delighted to hear how much David's guidance, professionalism, and responsiveness meant to you during the onboarding process. Building a strong, trusting relationship with you from the very start is our top priority, and knowing that David's patience and efficient support helped resolve your concerns gives us great confidence. We will be sure to pass along your kind words to him. Thank you for trusting us to partner with you, and we look forward to supporting your continued success. Best regards, The Guesty Customer Experience Team ### ★★★★★ 我们对 guesty 的体验还不错 - Janno Riekena · 2026-08-02 · 已验证 我们在 guesty 的入职经历非常愉快，尤其是友好且能干的员工，很高兴现在来到这里。很高兴发现所有新功能！ > 商家回复 (2026-08-04): Hi Janno, Thank you so much for taking the time to share your feedback. We are absolutely thrilled to hear that you had a great onboarding experience and that our team provided the friendly, competent support you deserve. Building a reliable partnership with you right from the start is very important to us, and we are excited to have you on board. We look forward to supporting you as you discover all the new features and grow your business with us. Best regards, The Guesty Customer Experience Team ### ★★★★★ 预订的转移 - Mhergie Pangilinan · 2026-08-01 · 已验证 不是太快，但行动或要求很容易得到满足！ > 商家回复 (2026-08-02): Hi Mhergie, Thank you so much for taking the time to share your feedback. We are pleased to hear that your request was accommodated easily. Building a reliable partnership and ensuring you feel seamlessly supported is our top priority, and knowing we can help you efficiently means a lot to us. We look forward to continuing to support your business and helping you succeed. Best regards, The Guesty Customer Experience Team ### ★★★★★ 良好的服务 - Ellen Loke · 2026-07-31 · 已验证 > 商家回复 (2026-07-31): Hi Ellen, Thank you so much for taking the time to share your feedback. We are thrilled to hear that you had a great experience with our services. Building a reliable partnership and ensuring you feel supported is our top priority, and knowing we have earned your trust means the world to us. We look forward to continuing to support your business and helping you succeed. Best regards, The Guesty Customer Experience Team ### ★☆☆☆☆ 终于离开了Guesty - Michelle Ruane · 2026-07-30 最后离开了Guesty——我实际上别无选择，我们被卖了这个令人惊叹的软件的想法，它会很容易使用——流畅——大量的客户支持，但它绝对不是那样的。一切从我们登机开始。我们得到了一个人，但他能力不足。 他开始了登机流程——将我们从当前的 PMS 中删除，让我们生活在一些平台上，尽管我们没有阻止现有预订的日历，所以我们收到了重复的预订，而他在登机流程的通话中基本上没有时间了！ 并说哦，我们下周必须再次聚在一起，绝对令人震惊 - 我们必须自己解决所有问题，然后就在这个周末，事实证明我们有一个重复的帐户（他们创建的），出于某种原因，他们决定删除我们的当前帐户，并且在 guesty 离线的情况下，我们在 48 小时内获得了零客户服务 我们在各个平台上开放预订，我们不得不关闭所有列表并保持离线状态。请注意——他们卖的是一个大故事，但实际上与你所得到的完全不同。 > 商家回复 (2026-07-30): Hi Michelle, Thank you for taking the time to share your experience. We're truly sorry to hear about the challenges you encountered throughout your onboarding and the impact they had on your business. We understand how frustrating it must have been to experience issues during onboarding, deal with duplicate bookings, and later face account-related problems that disrupted your operations. We also recognize how difficult it is to feel unsupported during a critical situation, and we sincerely apologize that your experience did not meet the level of service you expected. Your feedback has been shared with the relevant teams and your Account Manager for review. We take comments like yours seriously and are continuously working to improve our onboarding experience, support processes, and overall customer experience. Thank you again for taking the time to share your feedback. We appreciate you bringing these concerns to our attention, as they help us identify opportunities to improve. Sincerely, The Guesty Customer Experience Team ### ★★★★★ 拉斐尔是一位出色的教练…… - Boyd Gilkey · 2026-07-30 · 已验证 Rafael 是一位出色的 Guesty Pro 会计模块培训师！他的工作非常耐心、信息丰富且熟练。总是发送我们的会议提醒，我非常感激。感谢您的帮助和持续支持🙏 > 商家回复 (2026-07-30): Hi Boyd, Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear about your great experience with Rafael and that he made the onboarding process for the Guesty Pro accounting module so smooth and clear. Building a platform that truly supports your business is our top priority, and knowing that our team's patience and structured guidance helped you feel supported is incredibly rewarding. We will be sure to pass along your kind words to Rafael, as he will be delighted to hear them. We are fully committed to supporting your continued success and earning your trust every step of the way. Best regards, The Guesty Customer Experience Team ### ★★★★★ 会计入职 - Brooke Haston · 2026-07-30 · 已验证 会计入职非常有帮助。 > 商家回复 (2026-07-31): Hi Brooke, Thank you so much for taking the time to share your feedback. We are thrilled to hear that you found the accounting onboarding process very helpful. Building a platform that truly supports your business and ensuring you feel guided every step of the way is our top priority. We are fully committed to supporting your continued success and earning your trust as we move forward together. Best regards, The Guesty Customer Experience Team ### ★★★★★ 罗伯托把一切解释得那么清楚 - Miguel Peñarrieta · 2026-07-30 · 已验证 罗伯托解释一切如此清晰，出色的客户服务。友好、乐于助人且专业。感谢您的大力支持和奉献！ > 商家回复 (2026-07-31): Hi Miguel, Thank you so much for sharing your wonderful feedback. We are absolutely thrilled to hear that Roberto provided you with outstanding, friendly, and professional support. Ensuring everything is explained clearly and dedicating ourselves to your success is exactly what we strive for. We truly appreciate your trust in us and look forward to continuing to support your business every step of the way. Best regards, The Guesty Customer Experience Team ### ★★★★★ 了不起的奥斯汀…… - Deb Di Fiore · 2026-07-29 · 已验证 作为我的入职和物业管理优化流程的一部分，我一直在 Guesty 与 Austen Bernhardt 合作，对于我与他的合作经历，我无法说出足够多的好话。 奥斯汀在整个过程的每一步都非常耐心、友善且知识渊博。他花时间彻底解释事情，从来没有让我感到匆忙或不知所措，即使在浏览复杂的设置和工作流程时也是如此。他开朗的性格使我们的会议愉快，他积极的态度创造了一个舒适的学习环境。 最引人注目的是他对帮助客户成功的真诚奉献。他不仅进行了详细的视频会议，还引导我了解优化列表、提高可见性和简化运营的方法\。他的方法一丝不苟，并不断付出额外的努力，以确保我不仅了解需要做什么，而且了解为什么它很重要。 Austen 的专业精神、对细节的关注以及对客户成功的承诺对我的入职体验产生了重大影响。他是 Guesty 的宝贵财富，我衷心感谢他投入的时间和关怀，帮助我建立更高效、更成功的度假租赁业务。 我强烈向所有与 Guesty 合作的人推荐奥斯汀。他的专业知识、耐心和愿意付出更多的努力正是优秀客户服务应有的样子。 > 商家回复 (2026-07-29): Hi Deb, Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear about your exceptional onboarding experience and the trust you have built with Austen. Providing patient, knowledgeable, and dedicated support is exactly what we strive for, and it is incredibly rewarding to know that Austen’s guidance has made such a meaningful impact on your business operations and listing optimization. We will be sure to pass along your kind words to him, as he will be delighted to hear them. We are fully committed to supporting your continued success and are honored to be partners in growing your vacation rental business. Best regards, The Guesty Customer Experience Team ### ★★★★★ 弗朗西斯卡太棒了 - Klaudia Molnar · 2026-07-29 · 已验证 弗朗西斯卡太棒了！她向我详细介绍了 Guesty 的新功能和改进。 很高兴认识她:) > 商家回复 (2026-07-30): Hi Klaudia, Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear about your great experience with Francesca and that she could introduce you to Guesty’s new features and improvements. Building a platform that truly supports your needs is our top priority, and knowing that our team's guidance helps you feel confident and informed is incredibly rewarding. We will be sure to pass along your kind words to Francesca, as she will be delighted to hear them. We are fully committed to supporting your continued success and earning your trust every step of the way. Best regards, The Guesty Customer Experience Team ### ★★★★★ 非常令人惊叹的服务！ - Joshua Saladin · 2026-07-29 · 已验证 Fernanda Gordillo 在整个设置过程中都是一个了不起的人！她以非常简单易懂的方式解释了每一步！服务棒极了！ > 商家回复 (2026-07-30): Hi Joshua, Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear about your great experience with Fernanda Gordillo and that she made the entire setup process so easy to follow. Building a platform that truly supports your needs is our top priority, and knowing that our team's guidance helps you feel confident and informed is incredibly rewarding. We will be sure to pass along your kind words to Fernanda, as she will be delighted to hear them. We are fully committed to supporting your continued success and earning your trust every step of the way. Best regards, The Guesty Customer Experience Team ### ★☆☆☆☆ 擅长收款 - Henry Guo · 2026-07-29 擅长收款，客户服务F级 > 商家回复 (2026-07-30): Hi Henry, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with Guesty has not met your expectations. We understand your frustration regarding our billing process and the level of customer experience you have received. Delivering reliable and effective support is a top priority for us, and we apologize for falling short in this area. Your feedback has been shared with the relevant teams and your Account Manager for review. We are continuously working to improve our customer experience and overall service based on feedback like yours. Thank you again for bringing this to our attention and helping us identify areas for improvement. Sincerely, The Guesty Customer Experience Team --- - 全部评价与筛选: https://ok.one/review/guesty.com - JSON 接口: https://ok.one/api/companies/guesty.com - 评分口径与数据来源: https://ok.one/methodology/