# GuideOne Insurance 评价与评分

> 来源: OK.one — https://ok.one/review/guideone.com

- 域名: guideone.com
- 分类: 商业服务
- 综合评分: 4.5 / 5 (102 条评价)
- 评分分布 5→1 星: 78% / 8% / 3% / 2% / 9%
- 所在地: United States · West Des Moines
- 数据更新: 2026-08-10

GuideOne Insurance（guideone.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 102 条用户评价，属于商业服务分类，口碑优秀。86% 的评价为 4 星及以上，9% 为 1 星；商家回复了 82% 的差评。数据最后更新于 2026-08-10。

## 最新评价(第 1/6 页)

### ★★★★★ 他们很好相处。
- RICK · 2026-08-07 · 已验证

### ★☆☆☆☆ 你的代理代表不是……
- Randall · 2026-08-07 · 已验证

您的代理人代表在保单购买过程中做得不够充分。维修津贴与保单价值相关，高于实际免赔额。

### ★★★★★ 快速响应我们的火灾索赔
- Tom · 2026-08-07 · 已验证

对我们的火灾索赔快速响应 - 彻底调查 - 及时付款。

### ★☆☆☆☆ Guidestone 刚刚否认屋顶漏水……
- David Peddy, Treasurer · 2026-08-07 · 已验证

Guidestone 刚刚否认了我们教堂庇护所屋顶漏水的说法。  同月，我们续保保单，保费无故增加20%。  我要求我们的经纪人要求降低保费并说明保费上涨的原因。  没有回应。

### ★★★★★ 伟大的
- Kasia · 2026-08-07 · 已验证

快速、轻松的沟通

### ★★★★★ 您承认已收到...
- Autrolia · 2026-08-02 · 已验证

您承认已收到索赔，提出了必要的问题，提供了具体的反馈、时间表以及对索赔的预期。 

奥特罗利亚·雷顿

> 商家回复 (2026-08-06): Autrolia,

Thank you for your feedback. We're pleased to hear that our team communicated clearly, addressed your questions, provided timely updates and expectations, and guided you through the claims process. We appreciate your trust and are glad we could provide a positive experience.

Best Regards, 

Jennifer Smarelli

### ★★★★★ 当我有疑问时
- Katy · 2026-07-23 · 已验证

当我有疑问时。  及时答复此事。
当我们提出索赔时，进展非常顺利。
感谢您的优质服务。  
工作人员和理赔部门合作起来非常轻松愉快。

> 商家回复 (2026-07-24): Katy,

Thank you for your kind feedback. We’re pleased to hear that our team was responsive whenever you had questions and that your claim was handled smoothly from start to finish. It’s wonderful to know that our staff and claims team were easy to work with, pleasant, and provided the level of service you expected. We appreciate your trust in GuideOne and thank you for taking the time to share your experience.

Best Regards,

Jennifer Smarelli

### ★☆☆☆☆ 调整者没有正确观察...
- Mt Zion Baptist Woodlaw · 2026-07-18 · 已验证

理算员没有正确观察教堂屋顶的风和水损坏情况。木瓦显然不见了。

> 商家回复 (2026-07-22): Norman,

Thank you for taking the time to share your feedback. We understand how frustrating it can be when there is concern that damage may not have been fully recognized during the claims process.

Our Claims team conducted an inspection of the property, reviewed the information provided during the investigation, and evaluated additional photographs submitted in support of the claim. Based on the findings available, the claim decision was made in accordance with the policy terms and the documented cause of loss.

We recognize that disagreements can occur regarding the cause and extent of damage, and we are sorry to hear that the outcome did not meet your expectations. We appreciate your feedback and the opportunity to review your concerns.

Best Regards, 

Jennifer Smarelli

### ★★★★★ 凯莉表现出色
- Rodger Gambrell · 2026-07-16 · 已验证

凯莉非常出色。  她使整个过程变得简单，并跟进我以确保所有内容都正确提交。

> 商家回复 (2026-07-17): Rodger,

Thank you for your kind feedback. We’re so glad to hear that Kylee provided outstanding support and made the claims process simple and stress-free. Taking the time to explain the process, follow up, and ensure everything is submitted correctly is exactly the level of service we strive to provide. We appreciate you recognizing her efforts and thank you for taking the time to share your experience.

Best Regards,

Jennifer Smarelli

### ★☆☆☆☆ 要求打电话从未接到电话...
- Anthony · 2026-07-16 · 已验证

要求打电话从未接到电话要求跟进从未接到电话。打电话给一个人，他说布朗会回我的电话，但到目前为止，还没有收到他的消息

> 商家回复 (2026-07-17): Anthony,

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. We strive to provide timely communication and follow-through, and it’s disappointing to learn that you did not receive the call or follow-up you were expecting. Your concerns have been escalated to management for review, and we appreciate you bringing this matter to our attention. Thank you for taking the time to share your experience.

Best Regards,

Jennifer Smarelli

### ★★★★★ 关怀
- Steve · 2026-07-15 · 已验证

关怀、及时、专业、知识渊博。

> 商家回复 (2026-07-15): Steve,

Thank you for your feedback. We’re grateful to hear that you found our team caring, prompt, professional, and knowledgeable. Providing compassionate support and expert guidance throughout the claims process is important to us, and we appreciate you taking the time to share your experience.

Best Regards, 

Jennifer Smarelli

### ★★★★★ 很棒的经历，对我们的损失非常同情
- Candie · 2026-07-15 · 已验证

与我一起工作的每个人都让我觉得我的主张是他们的首要任务。  我不明白的事情都耐心地给我解释，我也明白了。  付款支票很快就签发了。
谢谢指导一

> 商家回复 (2026-07-15): Candie,

Thank you for your kind feedback. We’re delighted to hear that our team made you feel like your claim was a top priority. Providing clear explanations, answering questions with patience, and ensuring a smooth claims experience are all important to us. We’re also pleased that your payment was issued quickly. Thank you for choosing GuideOne and for taking the time to share your experience.

Best Regards, 

Jennifer Smarelli

### ★★★★★ 我强烈推荐GuideOne！
- Terry · 2026-07-14 · 已验证

GuideOne 反应迅速，让我可以轻松报告事故并提交索赔。他们与我选择的汽车修理厂合作良好，并且付款及时。我强烈推荐GuideOne！

> 商家回复 (2026-07-15): Terry,

Thank you for your kind feedback. We’re delighted to hear that reporting your accident and submitting your claim was simple and straightforward. It’s wonderful to know that our team worked well with the repair shop of your choice and provided prompt payment throughout the process. We truly appreciate your recommendation and thank you for taking the time to share your experience with GuideOne.

Best Regards,

Jennifer Smarelli

### ★★★☆☆ 我一直在努力解决一些问题……
- Stephanie · 2026-07-14 · 已验证

我一直试图解决一些问题，但从未得到适当的回应。  我正在等待上级的电子邮件，我上周打了电话。  我有两张雨伞账单，但不知道为什么。  它们应该结合起来，如果不结合，为什么？  这就是为什么我们之前收到了 Canx，因为我们收到了两张单独的账单，这是 10 年来的第一次。

> 商家回复 (2026-07-15): Stephanie,

Thank you for sharing your feedback. We’re sorry to hear about the frustration you’ve experienced while trying to get answers regarding your billing concerns. We understand how important clear communication is, especially when questions remain unresolved. Your concerns regarding the separate umbrella policy bills have been shared with the appropriate team, and we appreciate your patience as they work to provide clarification. Thank you for bringing this to our attention, and we value the opportunity to address your concerns.

Best Regards,

Jennifer Smarelli

### ★★★★★ 2026 年 7 月 14 日 评论
- Mr. Charlie · 2026-07-14 · 已验证

出色的响应时间和索赔调整

> 商家回复 (2026-07-15): Mr.. Charlie,

Thank you for your feedback. We’re pleased to hear that your claim was handled with excellent responsiveness and efficiency. Providing prompt service and a smooth claims experience is important to us, and we appreciate you taking the time to share your experience.

Best Regards,

Jennifer Smarelli

### ★★★★★ 工作人员非常有礼貌，乐于助人…
- Susan · 2026-07-10 · 已验证

工作人员非常有礼貌，乐于助人地解释事情，并解答我们遇到的任何问题，因此一切都得到及时修复。  

他们听取了我们的任何担忧并解释了我们的选择。

强烈推荐。

> 商家回复 (2026-07-10): Susan,

Thank you for your kind feedback. We’re pleased to hear that our team provided courteous, helpful service and took the time to explain the process and answer your questions along the way. It’s wonderful to know that your concerns were heard, your options were clearly explained, and the repairs were completed in a timely manner. We truly appreciate your recommendation and thank you for taking the time to share your experience.

Best Regards,

Jennifer Smarelli

### ★★★★★ 特蕾莎你声称代表
- JOHN MARTINEZ · 2026-07-10 · 已验证

特蕾莎，你声称代表，非常有帮助，我可以看出她很关心我们的索赔，并在她的权力范围内尽了一切努力，以确保我们得到很好的照顾。  向特蕾莎致敬。

> 商家回复 (2026-07-10): John,

Thank you for sharing your experience. We’re so pleased to hear that Theresa provided helpful and caring support throughout your claim. It means a great deal to know that you felt supported and confident she was doing everything possible to assist you. We’ll be sure to share your kind words and recognition with Theresa. Thank you for taking the time to let us know about your experience.

Best Regards, 

Jennifer Smarelli

### ★★★★★ 良好的沟通和回应
- FUMC · 2026-07-09 · 已验证

索赔代理人保持联系，并且总是可以很快地回答问题或寻求帮助。付款总是非常及时地完成。

> 商家回复 (2026-07-10): Pastor Hunter,

Thank you for your feedback. We’re pleased to hear that your claims representative stayed in close contact, was readily available whenever you had questions, and provided the support you needed throughout the process. It’s also great to know that payments were handled promptly and efficiently. We appreciate you taking the time to share your experience.

Best Regards,

Jennifer Smarelli

### ★★★★★ 我以为这会很长，但其实很简单
- Shante · 2026-07-08 · 已验证

我原以为这将是一个漫长的过程，但凯莉·费尔达让这个过程变得如此简单。我在教堂担任秘书，她打电话告诉我该做什么和期待什么，然后我们通过电子邮件进行交流，就是这样。一切都进行得很顺利。

> 商家回复 (2026-07-09): Shante, 

Thank you for sharing your experience. We’re so glad to hear that Kylee made the claims process easier than you expected. Providing clear guidance and keeping the process simple for our customers is important to us, and it’s wonderful to know that her communication and support helped everything go smoothly. We appreciate you taking the time to recognize her efforts and share your feedback.

Best Regards, 

Jennifer Smarelli

### ★★★★★ 及时服务
- Candy · 2026-07-08 · 已验证

> 商家回复 (2026-07-09): Candy,

Thank you for your feedback. We’re pleased to hear that you received prompt service and a positive claims experience. Providing timely, responsive support is important to us, and we appreciate you taking the time to share your experience.

Best Regards, 

Jennifer Smarelli

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