Hello Todd,
Thank you for your comment.
We verified the information and your recharge is showing a successful status. Kindly try to get in touch with the agents from customer service if the information shared with you is not sufficient.
We appreciate your understanding,
HablaCuba.com
Hello Elizabeth,
Thank you for your comment.
We checked and the agents from Customers Service have successfully emailed you the solution to the recharge issue you have encountered. The status of the recharge is indeed showing a successful status, therefore the resources (9 GB Data; 75 min and 80 SMS) should be available on the number you had selected.
If you need further help, don't hesitate to reach the customer service agents 24/7.
HablaCuba.com
Hello Harald,
Thank you for sharing this opinion openly!
It is important to mention that Mobile Recharge is a transfer of goods service, not a currency exchange one. Which requires different international protocols than an exchange service. All transfer of goods services, including all international Mobile Recharge services abide by these protocols. Multiple international transactions are involved.
What we can assure you of is that we line up with the most competitive ones, and our prices are also among the best on the international market.
Thank you for your understanding and your trust.
HablaCuba.com
Hello Avelino,
Thank you for your comment.
The processing fee we have on our website is established according to agreements we have with providers in different parts of the world and they reflect multiple international payments.
That's why the Mobile Recharge service we provide does not guarantee the normal rate you receive for money exchange (with your local financial institution for example). For full transparency, you are always informed of the full cost of the Mobile Recharge on the checkout page before proceeding with payment. For any questions, our Support team is available 24/7.
Thank you for your understanding!
HablaCuba.com
Hello Luigi,
Thank you for your comment.
Mobile Recharge is not a currency exchange service, it is a transfer of goods. This means it abides by other conventions and partnerships. The processing fee we have on our website is established according to agreements we have with providers in different parts of the world and they reflect multiple international payments.
That's why the Mobile Recharge service we provide does not guarantee the normal rate you receive for money exchange (with your local financial institution for example). For full transparency, you are always informed of the full cost of the Mobile Recharge on the checkout page before proceeding with payment. For any questions, our Support team is available 24/7.
To save big, we recommend you activate Email special offers in your account or make sure you have that ON. And please check your Spam too if you consequently don't get our regular offers in your main inbox.
Thank you for your understanding,
HablaCuba.com
Hello Kathleen,
Thank you for your comment.
According to our checks the order is showing a successful status.
The agents from customer service have sent an email containing all the details of the recharge as well as the proof reference number received from the operator in Cuba.
Do not hesitate to reach the agents as they are available 24/7 in case the beneficiary is stil without a balance after. following the information on the indicated email.
HablaCuba.com