# Hamperapp 评价与评分 > 来源: OK.one — https://ok.one/review/hamperapp.com - 域名: hamperapp.com - 分类: 购物与时尚 - 综合评分: 4.2 / 5 (63 条评价) - 评分分布 5→1 星: 75% / 6% / 2% / 2% / 16% - 所在地: United States - 数据更新: 2026-08-10 Hamperapp（hamperapp.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 63 条用户评价，属于购物与时尚分类，口碑良好。81% 的评价为 4 星及以上，16% 为 1 星；商家回复了 73% 的差评；近 12 个月新增 60 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/4 页) ### ★★★★★ 很棒的服务 - customer · 2026-08-01 · 已验证 > 商家回复 (2026-08-04): Thank you so much for your kind review! We're thrilled to hear you had a great experience with Hamperapp. We truly appreciate your support and look forward to serving you again! – Hamperapp Support Team 🧺💙 ### ★★★★★ 协助我提交订单并... - MARCIA · 2026-07-04 · 已验证 协助我提交订单并提供有关及时性和未来订单的详细信息 我感谢您的帮助 > 商家回复 (2026-07-06): Thank you for your kind review! We're so glad we could assist you with your order and answer your questions. Providing helpful and reliable service is always our goal. We truly appreciate your support and look forward to serving you again! – Hamperapp Support Team 🧺💙 ### ★☆☆☆☆ 糟糕的取货和送货… - MARIA DOSIL · 2026-06-15 糟糕的取货和送货体验。 我是一个给予很多机会的人，但每次我使用这项服务时，通常都是出于必要，就会出现问题。 实际的洗衣服务非常好，他们在我的区域使用 Killian 自助洗衣店，而且做得非常出色。 但 Hamperapp 在提货和送货方面失败了。 > 商家回复 (2026-06-29): We're truly sorry to hear this has been your experience. We understand how frustrating it is when pickup and delivery don't meet expectations, especially after giving us multiple chances. While we're glad to hear you were pleased with the quality of your laundry, we know that reliable logistics are just as important. Please contact us at info@hamperapp.com so we can review your experience and work toward a better solution. – Hamperapp Support Team 🧺💙 ### ★☆☆☆☆ 我已经联系过你了 - William D · 2026-06-04 我已经直接联系过你了，阻碍应用程序。这就是我知道您没有兑现您多次向我提供的订阅价格的原因。 我很欣赏这里的便利和服务。 我不喜欢这种诱饵和转换，而且你要求我再次联系你，因为你一开始就应该尊重的事情。 您还没有失去客户。只是在我嘴里留下了极其糟糕的味道。 ### ★☆☆☆☆ 绝对垃圾服务 - foxx fabulus · 2026-05-29 我很少留下负面评论，但人们需要警惕我使用礼篮应用程序的经历。 这家公司从头到尾都完全不专业。作为首次客户，我应该支付大约 40 美元，并享受 20% 的新客户折扣。相反，我被收取了 71 美元，但没有明确解释额外费用。 整个过程中不存在沟通。当我的衣服被取走时，我没有收到任何更新，没有关于我的订单状态的通知，没有预计交货更新，并且当我的衣服延迟时没有任何通信。 我的衣物原定于晚上 10:00 之前归还，但大约晚了 7 个小时才送达。由于这次延误，我错过了工作，而且没有我需要的衣服。更糟糕的是，我从未收到记录服务或费用的收据、发票、电子邮件或短信。 当顾客信任洗衣服务机构保管他们的物品和金钱时，就应该期望基本的沟通和可靠性。不幸的是，Hamper App 在这两方面都失败了。 根据我的经验，我不会向任何人推荐这项服务。由于账单差异和缺乏透明度，我目前正在对我的美国运通卡的收费提出争议。 避免让自己感到沮丧并寻找其他地方。相信我，如果我能给 0 颗星，我会的 > 商家回复 (2026-05-29): We’re truly sorry to hear about your experience and understand your frustration. The delays, lack of communication, and billing concerns you described are not the level of service we strive to provide, especially for a first-time customer. We take your feedback very seriously and would appreciate the opportunity to review your case thoroughly. Please contact us at info@hamperapp.com so we can investigate the charges and address your concerns directly. – Hamperapp Support Team 🧺💙 ### ★★★★★ 超级容易安排洗衣服务… - Leslee · 2026-05-04 · 已验证 超级容易安排洗衣取货和送货。 提供洗涤剂、柔顺剂等选择。提货和送货及时。 再简单不过了。 > 商家回复 (2026-05-04): Thank you for your wonderful feedback! We’re so glad to hear that scheduling your pickup and delivery was easy and that you enjoyed the customization options for your laundry preferences. Providing a convenient and seamless experience is exactly what we strive for. We truly appreciate your support and look forward to serving you again soon! – Hamperapp Support Team 🧺💙 ### ★★★★★ 非常快速友好的服务 - Patrick · 2026-05-04 · 已验证 非常快速友好的服务。 我喜欢我的毛巾的味道。 > 商家回复 (2026-05-04): Thank you for your kind review! We’re so happy to hear you enjoyed our fast and friendly service—and especially that you loved how your towels smelled fresh and clean! We truly appreciate your support and look forward to serving you again. – Hamperapp Support Team 🧺💙 ### ★★★★★ 一切总是那么简单并且有效…… - Juan C Valido · 2026-05-04 · 已验证 一切总是很简单并且效果很好。 > 商家回复 (2026-05-04): Thank you for your kind words! We’re delighted to hear that everything has been easy and working great for you. Providing a smooth and reliable experience is always our goal. We truly appreciate your support and look forward to serving you again! – Hamperapp Support Team 🧺💙 ### ★★★★★ 我对服务非常满意 - James · 2026-05-03 · 已验证 我对这项服务非常满意。虽然有点贵，但它让我可以做除了洗衣服之外的其他事情。我唯一的建议是你允许更轻的负载，也许至少 15 磅，而不是现在的 20 磅 > 商家回复 (2026-05-04): Thank you for your thoughtful feedback! We’re so glad to hear you’re pleased with the service and that it’s helping free up your time for other things. That’s exactly what we aim for. We also appreciate your suggestion regarding smaller load minimums. Feedback like yours is very valuable, and we’ll be sure to share it with our team as we continue improving our service. Thank you again for your support! – Hamperapp Support Team 🧺💙 ### ★★★★★ 服务很好！！ - customer · 2026-05-02 · 已验证 > 商家回复 (2026-05-03): Thank you so much for your kind words! 😊 We’re thrilled to hear the service was excellent and truly appreciate you taking the time to share your experience with us. We look forward to serving you again soon! – Hamperapp Support Team 🧺💙 ### ★☆☆☆☆ 窃取了我的信息 - Private · 2026-04-27 第一个输入要求提供邮政编码。提示仍在继续，假设这意味着他们为我的区域提供服务。但是 NOPE 拿走了我的电子邮件和电话号码，我无法使用他们的服务！甚至还厚颜无耻地立即给我发短信，因为我没有继续尝试使用他们的服务！ WTF。骗我再提供 1 个位置我的个人信息。我将联系 BBB > 商家回复 (2026-04-28): We’re really sorry for the frustration this caused. That’s not the experience we want for anyone. The ZIP code check is meant to confirm service availability early, but we understand how the flow may have felt misleading, and we’ll be reviewing this to improve clarity. Please reach out to our support team so we can address this directly and ensure your details are handled appropriately. – Hamperapp Support Team 🧺💙 ### ★★★★☆ 第一次使用该服务 - customer · 2026-04-08 · 已验证 第一次使用该服务。令我惊讶的是，除了单独的被子费外，我还被收取了被子的重量费用。我在通常使用的送洗衣服务中没有遇到过这种情况。除此之外，我确实很欣赏取货和送货的便利。 > 商家回复 (2026-04-09): Thank you for trying our service and for your feedback! We understand the confusion regarding the comforter charges and appreciate you bringing it to our attention we’re always working to improve pricing clarity. We’re glad you enjoyed the convenience of our pickup and delivery, and we hope to serve you again! – Hamperapp Support Team 🧺💙 ### ★★★★★ 他们可靠、高效并且…… - customer · 2026-04-07 · 已验证 他们可靠、高效，并提供优质的服务。 > 商家回复 (2026-04-07): Thank you for your kind feedback! We’re delighted to hear that you find our service reliable and efficient. Providing excellent service is always our top priority, and it means a lot to know we’re meeting your expectations. We truly appreciate your support and look forward to continuing to serve you! – Hamperapp Support Team 🧺💙 ### ★★★★★ 接送服务高效且持续…… - M WEISHAAR · 2026-04-03 · 已验证 接送服务高效、准时。 被子拿回来又干净又清爽。 > 商家回复 (2026-04-06): Thank you for sharing your experience! We’re so glad to hear that your pickup and delivery were efficient and on time, and that your comforters came back clean and refreshed. That’s exactly the level of service we strive to provide every time. We truly appreciate your support and look forward to serving you again! – Hamperapp Support Team 🧺💙 ### ★★★★★ 这些人太棒了 - Abbey R · 2026-03-31 · 已验证 这些人太棒了——如果我能给他们更多的生意，我会的。出色的客户服务和沟通。确实超越了。 > 商家回复 (2026-03-31): Thank you so much for your kind words! We’re truly grateful for your support and thrilled to hear that our customer service and communication made such a positive impression. Going above and beyond for our customers is always our goal, and it means a lot to know we delivered that experience for you. We look forward to continuing to serve you! – Hamperapp Support Team 🧺💙 ### ★★★★★ 通常准时提货和送货 - William D · 2026-03-24 通常会准时取货和送货，送回来的衣服是干净的，衣服按类型整理，折叠得很好，并能免受恶劣天气的影响。 服务很棒！ > 商家回复 (2026-03-25): Thank you so much for your kind words! We’re glad to hear your laundry is consistently clean, organized, and well protected, and that our timing meets your expectations. We truly appreciate your support! – Hamperapp Support Team 🧺💙 ### ★★★★★ 优质的服务，完全可靠且轻松预订 - Leslee Borger · 2026-03-11 大约四年前我们搬到佛罗里达州阿文图拉后，我们开始使用 Hamperapp，他们从未让我们失望过。服务快捷、准时且易于预订。衣服、床单和毛巾都折叠整齐归还。完全可靠，我们强烈推荐它们。查看该应用程序。你不会后悔的！ > 商家回复 (2026-03-11): Thank you for your continued trust over the past 4 years! We’re thrilled to hear our service has remained reliable, easy to book, and consistently on time. It means a lot that you recommend us, and we truly appreciate your support. – Hamperapp Support Team 🧺💙 ### ★★★★★ 一切都完美折叠回来…… - customer · 2026-03-11 所有东西都完美折叠回来并且非常干净。如果你不小心把东西落在口袋里，他们会确保它在掉落时固定在包上。每个负责取货和送货的人也都非常友善。我期待长期使用它们。 > 商家回复 (2026-03-11): Thank you so much for your thoughtful review! We’re delighted to hear that your laundry comes back clean and perfectly folded, and that our team takes care with the little details. We truly appreciate your trust and look forward to serving you for a long time. – Hamperapp Support Team 🧺💙 ### ★★★★★ 优质的送货服务 - Bill · 2026-03-08 优质的送货服务，及时的接送服务。衣物清洁保养良好。印象非常深刻。 > 商家回复 (2026-03-09): Thank you for your wonderful feedback! We're delighted to hear that you were impressed with our prompt pick-up and delivery, and that your clothes came back clean and well cared for. Providing reliable service and high-quality results is exactly what we aim for, so it means a lot to know we met your expectations. We look forward to serving you again soon! – Hamperapp Support Team 🧺💙 ### ★★★★★ 我的借记卡有问题并且... - Gretchen · 2026-03-05 · 已验证 我的借记卡出现问题，他们立即帮助解决。 > 商家回复 (2026-03-05): Thank you for sharing your experience! We’re glad our team was able to assist you quickly and resolve the issue with your debit card. We appreciate your trust in Hamperapp and look forward to serving you again. – Hamperapp Support Team 🧺💙 --- - 全部评价与筛选: https://ok.one/review/hamperapp.com - JSON 接口: https://ok.one/api/companies/hamperapp.com - 评分口径与数据来源: https://ok.one/methodology/