Health Outlet Store

Hello Mark, We’re sorry for the frustration you’ve experienced, and would like to clarify exactly what happened: Battery Model & Specs – We shipped you model BA-516, Inogen’s factory-specified 16-cell “double” battery. Per Inogen’s official documentation, it delivers roughly 10 hours on setting 2 and 13 hours on setting 1. Any discrepancies you saw on third-party listings (including Amazon) are unfortunately out of our control. Since we shipped a brand new unit from the original manufacturer there shouldn't have risen any concerns. However due to the differences on manufacturer's end, you noted that there were different Voltage specification on this battery compared to your old one. It didn't mean that it would have a lower capacity, nevertheless you requested a return. Return & Refund Process – You returned the battery via USPS, which arrived at our facility on March 5, 2025. We issued you a full refund the same evening. Depending on your bank, those funds should appear in your account within 3–5 business days. Shipping Delay – We regrettably saw a weekend delay on the carrier’s end. We process and hand off every return as quickly as possible, but once it’s with USPS, delivery timing is beyond our control. We’re reviewing our return-shipping options to minimize future delays. We value your business and would welcome the opportunity to make this right. If you’d like to discuss further or have any remaining questions, please call us directly at 888-585-8288 or email [email protected]. Thank you again for your patience. We hope you’ll consider updating your review once everything is fully resolved. Warm regards, The Health Outlet Store Team