Hi Gregory! Thank you for sharing your feedback. We sincerely apologize for the difficulties you experienced while trying to cancel your autoship. We’ve gone ahead and cancelled the subscription on your behalf. Please rest assured that it’s never our intention to make the cancellation process complicated. For future reference, you can easily manage or cancel your autoship subscriptions anytime by visiting the “Manage My Subscriptions” section in your account.
Hi Jeff - Thank you for sharing your feedback regarding your recent order. We sincerely apologize for the experience you’ve had. We understand how important it is to feel confident in the products you purchase, especially regarding their shelf life and safety.
To clarify, a shelf life stability extension test was conducted for the lot of Organic Super Anthocyanins you received. This test evaluates whether a product can maintain its safety, effectiveness and quality beyond its original “best by” date under specific storage conditions. We completely understand that the difference between the label date and the test results may cause concern.
We are currently in touch with our product team to obtain a copy of the test results. We understand your request to review this information and are actively working to determine whether we can share these results with you. At this time, we’re still awaiting an update but we will keep you informed as soon as more information becomes available.
In the meantime, we fully understand your hesitation to use the product. We see that you’ve requested to return the items, which we completely understand. You will receive an email shortly with detailed instructions on how to proceed with the return.