# Hello Cake 评价与评分 > 来源: OK.one — https://ok.one/review/hellocake.com - 域名: hellocake.com - 分类: 美丽与健康 - 综合评分: 3.7 / 5 (101 条评价) - 评分分布 5→1 星: 57% / 5% / 7% / 8% / 23% - 所在地: United States · Calabasas - 数据更新: 2026-08-11 Hello Cake（hellocake.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 101 条用户评价，属于美丽与健康分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-11。 ## 最新评价(第 1/6 页) ### ★☆☆☆☆ 7 月 29 日下订单 - Samantha Smith · 2026-08-07 7 月 29 日下订单。他们说我的订单被运到了一个完全不同的州，并交付给了我。并不是我不住在北卡罗来纳州，过去与他们有过麻烦，但没有这么严重。他们一直告诉我同样的事情，他们会去药房寻求帮助，但他们没有。我根本不推荐Hello蛋糕。这样的事不仅发生过一次，而且已经发生过三四次了。我不知道他们是否在药房遇到了麻烦，或者是什么问题，但总有问题。现在我无法让他们回复我。所以我买了 6 粒药就损失了 60 美元。 > 商家回复 (2026-08-07): We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right. ### ★★★★★ 我从零售店购买了产品...... - Eee Mm · 2026-08-05 · 已验证 我从零售店购买了一件产品，但没有充电器，所以我给客户服务发了消息，他们立即给我寄了一个！好服务好产品！ > 商家回复 (2026-08-05): This make us so happy!  We're so glad to hear you're enjoying everything! Thank you so much for your review! ### ★☆☆☆☆ 振动环停止工作... - William Green · 2026-08-05 · 已验证 振动环使用两次后就停止工作了。充电过程中显示电池充满且灯亮，但不再启动。 > 商家回复 (2026-08-05): We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right. ### ★★★★★ 你好蛋糕给我留下了深刻的印象…… - Happy customer · 2026-08-05 · 已验证 Hello Cake 出色的客户支持给我留下了深刻的印象！我购买了一件有缺陷的商品，他们很快就提出更换并给我寄了一件替换品。 > 商家回复 (2026-08-05): This make us so happy!  We're so glad to hear you're enjoying everything! Thank you so much for your review! ### ★☆☆☆☆ 我的问题从未得到解决 - Glen Davis · 2026-08-05 · 已验证 > 商家回复 (2026-08-06): We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right. ### ★★☆☆☆ 订单到交货花了很长时间......产品...... - Jimmy McCarthy · 2026-08-04 · 已验证 订单到交货花了很长时间......产品定义不如香草奶茶 > 商家回复 (2026-08-05): We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right. ### ★★★★★ 快速且产品有效 - Gary Spielberg · 2026-07-31 · 已验证 > 商家回复 (2026-07-31): This make us so happy!  We're so glad to hear you're enjoying everything! Thank you so much for your review! ### ★☆☆☆☆ 在网站关闭前 4 天下订单，但仍未及时发货 - Maelle Lumiere · 2026-07-29 绝对令人震惊的客户服务。我于 20 日下了订单，预计会在确认电子邮件中所述的 2-3 个工作日内发货。 只是必须联系我的订单没有发货的原因，并发现显然该网站正在关闭，并且 24 日之后的订单将被延迟。 没关系;这些事情发生了，但是当我在截止日期前 4 天明确下订单时，我的订单如何受到影响？ 当然，他们退款了订单，并建议我从他们的亚马逊商店购买，但我想直接支持他们，而不是让贝索斯从中分一杯羹。我猜这家公司可能不太关心，因为这是我第一次也是最后一次和他们一起购物。 > 商家回复 (2026-07-29): Thank you for your feedback, and we're truly sorry for your experience. We understand your frustration, especially since your order was placed before the announced cutoff. Unfortunately, unexpected fulfillment issues during our website transition impacted some earlier orders as well. While we issued a full refund and suggested Amazon as the fastest way to receive our products, we understand that wasn't the experience you were hoping for. We appreciate that you chose to support us directly and sincerely apologize that we let you down. ### ★★★☆☆ 订阅管理不善 - Nathan K · 2026-07-23 · 已验证 我真的不喜欢HelloCake 的订阅服务是多么的笨拙。无法暂停订阅。 > 商家回复 (2026-07-23): We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right. ### ★★☆☆☆ 口味选择不佳 - Adam Harris · 2026-07-22 我收到的蛋糕与描述不符。我点了一个巧克力蛋糕，但尝起来更像香草。交货准时，但错误描述令人失望。对于所支付的价格，我期望得到更准确的东西。只是不是我想要的。我想我不会再从这里订购了。 > 商家回复 (2026-07-23): We are so sorry to hear about your experience!  Thank you for providing us with this feedback.  Please be on the lookout for an email from our support team to see if we can help make things right. ### ★★★★★ 令人惊叹的客户服务 - Melissa Duke-Allen · 2026-07-16 · 已验证 > 商家回复 (2026-07-16): This make us so happy!  We're so glad to hear you're enjoying everything! Thank you so much for your review! ### ★★★★★ 打开和充电时设备出现故障 - 快速修复 - TXHuskyrat · 2026-07-15 · 已验证 我已经很喜欢HC的产品一段时间了（单机设备）。结婚后，我鼓励我的妻子使用振动环来让事情变得有趣一点，确实让事情变得有趣了。长话短说，第一个设备磨损了，然后第二个设备也磨损了。当我收到第三个玩具时，我打开它并像对待其他玩具一样先给它充电。当指示灯稳定亮起时，我拔掉电源插头并进行检查。它根本不起作用。我重复了这个步骤，仍然没有收费。我很沮丧，但我的妻子更是如此。我联系了 HC，他们理解了并很快发送了一个新的，这就像一个魅力。非常感谢HC的快速修复！我将继续使用你们的产品，甚至是我在工作旅行时的个人装备！ ;-)。 > 商家回复 (2026-07-16): Game on! We're so glad to hear that the replacement is doing it's job. We also appreciate your continued support and really appreciate the feedback. We're here for you if you ever need anything! ### ★☆☆☆☆ 他们在产品发货时间上撒谎 - Unhappy customer · 2026-07-13 · 已验证 > 商家回复 (2026-07-14): We're so sorry for the shipping delays that your order encountered. We have fixed these issues and orders will be shipping on time moving forward. ### ★★★★★ 很棒的产品 - Timothy Griswold · 2026-07-13 · 已验证 服务快速而专业。 > 商家回复 (2026-07-14): Thank you for your feedback! We truly appreciate the kind words. We hope you're enjoying everything! ### ★☆☆☆☆ 从未收到过该物品 - Kaitlyn Birch · 2026-07-09 · 已验证 从未收到过该物品。他们说是6月24日寄出的。 > 商家回复 (2026-07-09): We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right. ### ★★★★★ 很棒的客户服务。 - Donavan Jarrett · 2026-07-07 · 已验证 > 商家回复 (2026-07-08): This make us so happy!  We're so glad to hear you're enjoying everything! Thank you so much for your review! ### ★☆☆☆☆ 我等了两周才收到我最近的… - Larry pagananelli · 2026-07-07 · 已验证 我等了两周才收到我最近的订单。我发送电子邮件没有得到回复。没有客户服务。不错的产品，但不是一家好公司。一家好公司是负责任的。而你不是。 > 商家回复 (2026-07-08): We are so sorry to hear about your experience!  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right. ### ★★☆☆☆ 仍在等待物品 - Simon Joaquin · 2026-07-07 · 已验证 > 商家回复 (2026-07-08): We are so sorry to hear this.  We appreciate you letting us know and providing us your valuable feedback.  Please be on the lookout for an email from our support team to see if we can help make things right. ### ★★★★★ 很棒的产品 - David Deutsch · 2026-07-07 · 已验证 很棒的产品。很棒的客户服务。快速运输。五颗星 ***** > 商家回复 (2026-07-08): This make us so happy!  We're so glad to hear you were pleased overall. Thank you so much for your review! ### ★★★★★ 好东西 - scott · 2026-07-07 · 已验证 东西很好，不弄脏衣服，库存很多！ > 商家回复 (2026-07-08): Thanks so much for your review! We're glad to hear you're enjoying your product. --- - 全部评价与筛选: https://ok.one/review/hellocake.com - JSON 接口: https://ok.one/api/companies/hellocake.com - 评分口径与数据来源: https://ok.one/methodology/