# Heyice 评价与评分 > 来源: OK.one — https://ok.one/review/heyice.com - 域名: heyice.com - 分类: 购物与时尚 - 综合评分: 2.9 / 5 (41 条评价) - 评分分布 5→1 星: 39% / 5% / 10% / 2% / 44% - 所在地: China · HONGKONG - 数据更新: 2026-10-24 Heyice（heyice.com）在 OK.one 的综合评分为 2.9 分（满分 5 分），基于本站收录的 41 条用户评价，属于购物与时尚分类，口碑较差。评价两极分化：44% 给出 4 星及以上，同时 44% 打了 1 星；商家回复了 89% 的差评；近 12 个月新增 2 条。数据最后更新于 2026-10-24。 ## 最新评价(第 1/3 页) ### ★☆☆☆☆ Order never shipped - Landen Garrick · 2026-10-08 ordered custom necklace on September 9th order still hasn’t even been shipped out yet today on October 9th. Tried tracking it and contacting support , still no response 👎🏼 ### ★★★☆☆ Good quality it just takes a long time… - Dayday · 2026-06-15 · 已验证 Good quality it just takes a long time to come ### ★☆☆☆☆ Terrible!!!!!!! - Lski · 2025-06-23 · 已验证 Terrible!!!!!!!! My package got delivered to another address! I been trying to report this since they even sent it out and they never fixed it so now i take the lost ? Wth ### ★★☆☆☆ The chain in the picture looked bigger - robert giese · 2025-04-03 · 已验证 The chain in the picture looked bigger. Really cheap chain for the big cross really disappointed. > 商家回复 (2025-04-07): Dear Mr. robert, We are sorry that we did not make you satisfied, but our products are made in strict accordance with the product introduction, the chain made for you is 24 "long and 6 mm wide, we have understood your situation, we will consider adding the choice of chain in the subsequent products, thank you for your valuable feedback and thank you for choosing our products. We will continue to work hard, I wish you a happy life! ### ★☆☆☆☆ It didn't look like in the video - Vicente Cervantes · 2025-03-29 · 已验证 It didn't look like in the video > 商家回复 (2025-03-31): Dear Mr. Vicente, I'm sorry to hear that. It is our fault that you are not satisfied. We hope to bring you satisfactory works. Therefore, our customer service team has contacted you by email, hoping to verify the situation and further communicate with you about the problem. If it is a product problem, we will arrange for you to make a new production or other solutions. Please rest assured that we will strictly deal with your problem. Please check your email and communicate with us further. Thank you for your understanding and patience. Best wishes ### ★☆☆☆☆ Item took forever to be shipped and… - Octavius Lewis · 2025-02-03 · 已验证 Item took forever to be shipped and once it arrived it wasn’t like the item displayed online or in the ad > 商家回复 (2025-02-17): Dear Mr. Octavius, I'm sorry to have kept you waiting. The product you ordered may not arrive on time due to delays in updating the logistics system. We have improved our logistics and hope to provide you with a better experience. According to the logistics information, your product has arrived. If you encounter any problems, please feel free to contact us. We are always committed to continuous improvement to ensure that we bring you better service. ### ★★★☆☆ I ordered a 24 inch - Glenn Ganaway · 2025-02-03 · 已验证 I ordered a 24 inch. It came as a 22 inch. > 商家回复 (2025-02-17): Dear Mr. Raymond, We are very sorry to hear such news, and we are deeply sorry for the inconvenience caused. Our customer service team has contacted you, please check your email so as to solve the problem. We are always committed to continuous improvement to ensure that we bring you better service. Best regards, ### ★☆☆☆☆ I didn’t get the free gift and it’s was… - Darin Byrd · 2025-02-02 · 已验证 I didn’t get the free gift and it’s was the worst’s. Piece of jewelry I ever bought > 商家回复 (2025-02-17): Dear Mr.Darin We are truly sorry for the inconvenience caused by the fact that you did not receive a free gift. Our customer service team has contacted you by email, please check your email for further communication, in the hope that the problem can be resolved. Your trust and satisfaction means everything to us and we are committed to doing just that. Best regards, ### ★☆☆☆☆ I as so excited to get my necklace only… - Tracy · 2025-02-02 · 已验证 I as so excited to get my necklace only to be disappointed when i opened it …It was already TARNISHED! I’m very disappointed! > 商家回复 (2025-02-17): Dear Mr.Tracy, We're really sorry you're having this problem. We apologize for any inconvenience this may cause. Please know that HEYICE is known for its high quality and we insist that our products have super high quality. Our customer service team has contacted you by email, please check your email for further communication, in the hope that the problem can be resolved. Your trust and satisfaction means everything to us and we are committed to doing just that. Best regards, ### ★★★★☆ When I received the necklace it didn’t… - Jameel Pressley · 2025-02-02 · 已验证 When I received the necklace it didn’t come with a clasp ### ★★★★★ I ordered 2 Cuban chains with Crucifix… - David Martinez · 2025-02-02 · 已验证 I ordered 2 Cuban chains with Crucifix and are very beautiful exactly as it was described the only bad thing is that it takes to long to received them but it's worth the wait ### ★☆☆☆☆ I did not receive my free Cuban chain… - Danny Watts · 2025-01-31 · 已验证 I did not receive my free Cuban chain after waiting over a month to get this item 🤷🤷 > 商家回复 (2025-02-17): Dear Mr.Danny We are really sorry for the inconvenience caused by your not receiving the free Cuban chain and the slow logistics. We are very sorry that you have to wait for a long time for the express delivery, which may not be delivered in time due to the delay in updating the logistics system. We have made improvements to the logistics work, and we are deeply sorry for the inconvenience caused. For the problem of free Cuban chain, our customer service team has contacted you by email, please check your email for further communication, in the hope that the problem can be solved. Your trust and satisfaction means everything to us and we are committed to doing just that. Best regards, ### ★☆☆☆☆ 6 weeks for delivery coming from China… - Russell Holland · 2025-01-30 · 已验证 6 weeks for delivery coming from China 🇨🇳 cheap look and feel > 商家回复 (2025-01-30): Dear Mr. Holland, We are truly sorry that you had to wait longer than expected for your order. We understand how frustrating it can be, and we sincerely apologize for the inconvenience caused. Due to the handmade nature of our products and the peak season, the production time has been extended. We appreciate your patience and understanding in this matter. To make it up to you, we would like to offer you a small gift,We hope this gesture can show our appreciation for your understanding and support. Thank you once again, and please let us know if there is anything else we can do for you. Best regards, ### ★☆☆☆☆ Delivery took way longer than said it… - Cory Cosgrave · 2025-01-30 · 已验证 Delivery took way longer than said it would and the quality never received free item > 商家回复 (2025-01-30): Dear Mr. Cosgrave, We are truly sorry that you had to wait longer than expected for your order. We understand how frustrating it can be, and we sincerely apologize for the inconvenience caused. Due to the handmade nature of our products and the peak season, the production time has been extended. We appreciate your patience and understanding in this matter. To make it up to you, we would like to offer you a small gift,We hope this gesture can show our appreciation for your understanding and support. Thank you once again, and please let us know if there is anything else we can do for you. Best regards, ### ★☆☆☆☆ I didn’t like it I will be returning it - Raymond Burroughs · 2025-01-30 · 已验证 I didn’t like it I will be returning it > 商家回复 (2025-02-17): Dear Mr. Raymond, We are sorry that our products have not been liked by you, we understand your dissatisfaction with the products, and are willing to deal with it for you. Our customer service team has contacted you, please kindly check your email in order to solve the problem. We are always committed to continuous improvement to ensure that we bring you better service， Best regards, ### ★☆☆☆☆ Didn’t receive all the items I ordered - Michael hill · 2025-01-30 · 已验证 Didn’t receive all the items I ordered. Couldn’t track my order. Very bad quality and bad customer service. > 商家回复 (2025-01-30): Dear Mr. Hill, We are truly sorry that you had to wait longer than expected for your order. We understand how frustrating it can be, and we sincerely apologize for the inconvenience caused. Due to the handmade nature of our products and the peak season, the production time has been extended. We appreciate your patience and understanding in this matter. To make it up to you, we would like to offer you a small gift,We hope this gesture can show our appreciation for your understanding and support. Thank you once again, and please let us know if there is anything else we can do for you. Best regards, ### ★☆☆☆☆ Wrong chain - Jose Vera · 2025-01-29 · 已验证 Wrong chain. Color was not the same as advertised and super disappointed with this product. Will not recommend to anyone. > 商家回复 (2025-01-30): Dear Customer, I'm truly sorry to hear that you've encountered an issue with the your chain. We sincerely apologize for any inconvenience this may have caused you. Please know that it was never our intention to let you down. We take your feedback very seriously and will immediately verify the situation. Rest assured that we will send you a replacement at no cost to ensure you have a seamless experience with our products. Your trust and satisfaction mean the world to us, and we are committed to making this right. Thank you for your understanding and patience as we work to resolve this for you. ### ★☆☆☆☆ It’s very light and and the name plate… - Jamarcus · 2025-01-22 · 已验证 It’s very light and and the name plate isn’t thick . I ordered it for myself but my girls mom got her one from a different vendor and it shines literally anywhere but this is garbage > 商家回复 (2025-01-30): Dear Mr.Jamarcus, We are truly sorry that your experience with our HEYICE name plate was not satisfactory. We sincerely apologize for any inconvenience caused. Please know that HEYICE name plates are renowned for their high quality, and we stand by our products. If you encounter any quality issues, please do not hesitate to contact us immediately. We will be more than happy to remake it for you at no extra cost. Thank you for your understanding, and we look forward to resolving this to your satisfaction. Best regards, ### ★☆☆☆☆ I receive a different necklace - Sergio Gutierrez · 2025-01-21 · 已验证 I receive a different necklace. Not what I ordered > 商家回复 (2025-01-30): Dear Mr.Gutierrez, I'm truly sorry to hear that you've encountered an issue with the chain. We sincerely apologize for any inconvenience this may have caused you. Please know that it was never our intention to let you down. We take your feedback very seriously and will immediately verify the situation. Rest assured that we will send you a replacement at no cost to ensure you have a seamless experience with our products. Your trust and satisfaction mean the world to us, and we are committed to making this right. Thank you for your understanding and patience as we work to resolve this for you. ### ★☆☆☆☆ The chain looks uwful - Alexis Acevedo · 2025-01-21 · 已验证 The chain looks uwful, the free chain didnt arrive, but the cross looks nice, to expensive do. > 商家回复 (2025-01-30): Dear Mr.Alexis, I'm truly sorry to hear that you've encountered an issue with the free chain. We sincerely apologize for any inconvenience this may have caused you. Please know that it was never our intention to let you down. We take your feedback very seriously and will immediately verify the situation. Rest assured that we will send you a replacement at no cost to ensure you have a seamless experience with our products. Your trust and satisfaction mean the world to us, and we are committed to making this right. Thank you for your understanding and patience as we work to resolve this for you. Best regards, --- - 全部评价与筛选: https://ok.one/review/heyice.com - JSON 接口: https://ok.one/api/companies/heyice.com - 评分口径与数据来源: https://ok.one/methodology/