# Hicustore 评价与评分 > 来源: OK.one — https://ok.one/review/hicustore.com - 域名: hicustore.com - 分类: 活动与娱乐 - 综合评分: 2.7 / 5 (82 条评价) - 评分分布 5→1 星: 40% / 2% / 2% / 1% / 54% - 所在地: China · hangzhou - 数据更新: 2026-10-24 Hicustore（hicustore.com）在 OK.one 的综合评分为 2.7 分（满分 5 分），基于本站收录的 82 条用户评价，属于活动与娱乐分类，口碑较差。评价两极分化：42% 给出 4 星及以上，同时 54% 打了 1 星；商家尚未回复差评；评价主要围绕产品、客户服务、退款。数据最后更新于 2026-10-24。 ## 最新评价(第 1/5 页) ### ★☆☆☆☆ ZERO stars earned! - Jonathan Stoddard · 2026-10-20 If I could give this vendor less than 1 star I absolutely would. I placed an order with them based on their website claim of shipping taking place within 7 days of placing your order. Over two weeks later and multiple emails (that were flatly ignored) I had zero indication that my products had been shipped. I filed a dispute with PayPal and their response to PayPal was (paraphrasing here...) "we got really behind, please be patient and we'll get to it eventually." Ultimately I was issued a refund by PayPal. ### ★☆☆☆☆ Fraudulent company!!! Save yourself the time and effort, RUN!! - Ciara · 2026-09-10 This fraudulent company should be removed from all websites. Impossible to get a hold of, when they do respond its excuses. Waste of time, effort and money. Complete scam site, ordered 2 cards and completely let down. ### ★☆☆☆☆ Fraud - scam - don’t expect the acurate product - Lawrence Garrett · 2026-09-03 Website stated shirt brand was comfort colors and we received a very cheap version. Customer service was unhelpful and responded saying correct product was delivered. ### ★☆☆☆☆ Paid £55 for a pokemon card of my… - dcmprince · 2026-07-23 Paid £55 for a pokemon card of my sisters dog who passed away and wanted to give her something for her birthday she can keep as a momento, this was ordered 12th June, its now 23rd July... 6 weeks status of order says shipped, they won't reply to emails so I have raised a dispute with PayPal to get a refund, AVOID!!!! ### ★★★★★ I worried for no reason - Erik Zayshley · 2026-06-03 At first. I was worried. I made my purchase before reading reviews. The contact was limited. But at last I recieved my card. It turned out even better then expected. Holographic tag team anniversary card. Came in the hard case. Anyone wondering if its a scam. I am proof. ### ★★★☆☆ I honestly thought I was getting… - Melissa Fresses · 2026-05-14 I honestly thought I was getting scammed but at least I got it! It only took 2 weeks which was great. My only complaint was they used chat gbt to create an image and it just wasn’t worth the $60.00. I would’nt order again from this site but I wouldn’t say it was a scam either ### ★☆☆☆☆ Ruined my order and ignored me until I threatened fraud - Heidi · 2026-04-03 I placed an order for delivery before the holiday. The website requires you to include your customization (the name, color etc that you want) before you can place the order. Three days later, I get a message from customer service telling me that they can't complete my order until I give them my customization. I ask them why they're asking me for this information when I provided it when I placed the order? They never respond. By now, it's too late to receive the order in time for the holiday. I tell them to just cancel the order and refund me. Another day goes by with no response. I email again for them to cancel the order and refund me. Another day goes by with no response. It's not until I threaten them that I'm going to contact my bank to reverse the charges and have them investigated as a fraudulent entity that they finally respond with a refund notice. Nothing else - no apology; no explanation. Terrible company. Don't waste your time, effort, or money on them. They may not be crooks, but they're clearly not professional enough to be in a retail business. ### ★☆☆☆☆ I would give 0 stars if I could - Nathia Petersen · 2026-03-16 I would give 0 stars if I could. I ordered a card on February 8th and I still haven't received it! I have tried to contact the company several times and most recently to ask for my money back. but they choose not to answer me. STAY AWAY! They are scammers! ### ★☆☆☆☆ They altered the picture I sent them… - Janet LaFerrera · 2026-03-05 They altered the picture I sent them without contacting me first. It’s been over 2 months and I keep getting the same emails - we’re processing your order be patient.Horrible customer service. Website says they will replace any errors, bunch of lies. What started as a cute surprise is now a huge failure. Don’t waste your time or money with this company. ### ★☆☆☆☆ Warning / Review of HiCustore (hicustore.com) - thereviewer · 2026-03-05 Review of HiCustore (hicustore.com) I want to share my experience with HiCustore (hicustore.com) so other people can be careful before ordering. I placed an order on their website and decided to cancel it about 3 hours after placing the order. According to their cancellation policy, orders canceled within 3 working days should receive a full refund. I contacted their support email within that time to cancel the order. However, they did not respond for 7 days. When they finally replied, they said the order could not be canceled anymore because the product was already being made. This is confusing because their policy states: “We will dispatch your order within 3 working days of placing the order. If you cancel your order within 3 working days, you will receive a full refund.” Since I contacted them only 3 hours after placing the order, I expected the cancellation to be accepted according to their own policy. When the product eventually arrived, the quality was also very poor and did not match what was shown on the website. Because of this experience, I recommend that people be careful and research HiCustore before ordering from hicustore.com. Timeline of my experience: -Order placed on hicustore.com -Cancellation requested about 3 hours later -Support replied 7 days later -Cancellation denied despite the stated 3-day cancellation policy -Product received with very poor quality This review reflects my personal experience with HiCustore. ### ★☆☆☆☆ Absolute ripoff - JuliAnna Briscoe · 2026-03-01 Purchased two cards and spent over 200$ Paid for vip service never was contacted Waited weeks and contacted them One came 3 weeks from order The other came over a month after ordering The cards were not holographic as I paid for Also mislabeled Do not waste your time ### ★☆☆☆☆ Item never arrived- was ordered for… - nicola Devereux · 2026-02-28 Item never arrived- was ordered for valentines gift and even paid for express shipping! Not responding to any emails so am currently fighting through my bank ### ★☆☆☆☆ SCAM - Ben Wronski · 2026-02-23 SCAM! DO NOT BUY! WILL NOT RECEIVE ORDER! ### ★☆☆☆☆ Does it exist? - Jimmy Engdahl · 2026-02-20 I have ordered a personalized card since over a week ago, I haven't got an email yet to tell me it's ready for shipment, (and the shipment is taking up to 3 weeks according to other reviews?). I have tried to contact the support for days now, but I get no answer at all. I'm afraid I have spend 60$ for nothing.. DO NOT WASTE YOUR MONEY HERE! It's by far the worst thing I have ever experienced in an online "store" ### ★☆☆☆☆ Absolute scam - Hamza Selman Çelik · 2026-02-18 Absolute scam, do not order from them. I received a broken item which is also nowhere near ### ★☆☆☆☆ Absolutely horrendous - nd thought · 2026-02-12 Absolutely horrendous! Do not order from this website or this company it is a scam! They claim their customer services Is always on hand to help however it’s been a month now and still haven’t received a reply to my email, messaged on Facebook and they read and ignored the message. Box and parcel was broken and damaged on arrival! No response from anyone at this company so clearly I have no chance of getting my money back. Save your money and spend it somewhere that isn’t a scam! ### ★★★★★ While the customer service is… - Jarrod Ecclestone · 2026-02-10 While the customer service is non-existent, hicu store delivered. I'm bloody stoked with it. Took about 3 weeks for it to turn up to NZ. But I couldn't have asked for a better Valentines present. I'll give them 5 stars even though they have no customer service, just don't get the HD image to email, because they didn't deliver on that. But the card is so sick. ### ★☆☆☆☆ No Item and no responce from support. Avoid! - Mick McKenna · 2026-02-09 As others have said something has changed and has gone very wrong with this company. Do not waste your money. Had two previous orders in November and early January that arrived fine and were fantastic quality (Personalised Cards) so immediately ordered another. This one has been a none mover for 20 days now. Emailed for support and got a reply to say it has shipped but the tracking shows as "waiting for shipment" and has done for two weeks now. No responce to multiple emails sent and despite paying for "VIP" service hoping it would arrive on time to be a gift this was more money wasted. Currently waiting one more time before trying to activate a charge back but at this stage don't waste your time with a purchase! ### ★☆☆☆☆ Complete scam! - Thijs · 2026-02-05 Tried it to see it it was really a complete scam… The most pathetic quality EVER! Do NOT buy ### ★☆☆☆☆ So terrible - Krista Clement · 2026-01-29 I bought an item and provided a personal photo for the custom made item. They hired a courier from a random company I’ve never heard of and that courier threw my package somewhere in my apartment building or never delivered it. The courier took a photo of a random package that didn’t have my name on it. I reported the issue to hicustore and they told me they weren’t going to do anything about it and the courier had to give me something to give to them even though they hired them. They took my money and offered no refund. I asked to speak to a manager and no one ever contacted me again to this day. --- - 全部评价与筛选: https://ok.one/review/hicustore.com - JSON 接口: https://ok.one/api/companies/hicustore.com - 评分口径与数据来源: https://ok.one/methodology/