# Highlights Travel 评价与评分 > 来源: OK.one — https://ok.one/review/highlightstravel.com - 域名: highlightstravel.com - 分类: 旅游度假 - 综合评分: 4.7 / 5 (266 条评价) - 评分分布 5→1 星: 78% / 18% / 3% / 0% / 1% - 所在地: China · Guilin - 数据更新: 2026-10-24 Highlights Travel（highlightstravel.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 266 条用户评价，属于旅游度假分类，口碑优秀。好评高度一致，96% 的评价为 4 星及以上；商家回复了 100% 的差评；近 12 个月新增 81 条。数据最后更新于 2026-10-24。 ## 最新评价(第 1/14 页) ### ★★★★★ Excellent Customer Service prompt and… - James and Traci Ellis-Sherinian · 2026-10-20 · 已验证 • Excellent Customer Service!!! • Superior communication. • Reassuring customer care being a priority to Highlights Travel ! We have had prompt and quick responses with our questions as it relates to our upcoming trip. I am really pleased with my experience thus far. My trip is upcoming in the new year! We can’t wait !!! 5 STAR ⭐️⭐️⭐️⭐️⭐️ Traci & NiXoN ### ★★★★★ Booking has been made easy - Deborah Dowman · 2026-10-20 · 已验证 Booking has been made easy. Very efficient.nothing was too much trouble and we changed the itinerary 3 times. Hoping the trip is as good. Very excited ### ★★★★★ Alisa was very responsive - Holly · 2026-10-15 · 已验证 Alisa was very responsive, clear on understanding our requests and professional and kind. Very helpful. > 商家回复 (2026-10-16): Thanks for your feedback. We're glad Alisa was responsive, clear, and professional throughout. We appreciate you sharing. ### ★★★★★ Alisa very helpful organized our trip smoothly - Pho Lover · 2026-10-13 · 已验证 Alisa very helpful organized our trips smoothly > 商家回复 (2026-10-16): Thank you for your positive feedback! ### ★★★★★ Poly was absolutely fabulous - H.M. · 2026-10-08 Poly was absolutely fabulous! His English was impeccable, and I learned so much from him throughout my time in Chiang Mai. He was knowledgeable, personable, and incredibly helpful from beginning to end. What really stood out was how far above and beyond he went — he even helped me at the airport, made sure I got checked in, helped straighten out an issue with my luggage, and walked with me all the way toward my gate. He has also continued to send me information about Buddhism afterward. That level of care and attention made such a difference. I genuinely enjoyed my time with him and would highly recommend Polly to anyone visiting Chiang Mai. Five stars! > 商家回复 (2026-10-16): Thanks for your feedback. We're glad Poly's knowledge, personable nature, and exceptional care—especially at the airport and with follow-up information—made your Chiang Mai experience so memorable. It's good to know he went above and beyond from beginning to end. We appreciate your high recommendation. ### ★★★★★ Monica @ Highlights Travel helped plan our private tour of… - Toborman · 2026-09-19 · 已验证 Monica helped plan our private tour of Japan and Taiwan - she is professional, thorough and understanding of our travel needs and accommodating our desires. We have not started our travels yet - but very happy with what Monica has provided and believe we will enjoy our adventure. She is responsive and detailed oriented in planning a challenging December - January travel period. Highly recommended Highlights Travel - ask for Monica! > 商家回复 (2026-10-16): Thanks for your feedback. We're glad Monica has been professional, thorough, and attentive to your travel needs while planning your private tour of Japan and Taiwan. It's good to know she's been responsive and detail-oriented for a challenging December–January period. We appreciate your recommendation and hope you enjoy the adventure when it begins. ### ★★★★★ Asia Highlights for the Win - JoeMama · 2026-09-16 · 已验证 Jimmy was and has been great to work with. The level of patience after several iterations was great to experience and we feel good about the final itinerary. As a 2nd time customer, if this trip is any bit as organized as my last one in Vietnam, I'll be back again. ### ★★★★★ The best part was to meet a… - Mirta · 2026-09-04 · 已验证 The best part was to meet a professional who was and is guiding me by answering my questions. ### ★★★★★ Sophia Kim was the best guide we have… - M. R. · 2026-09-03 Sophia Kim was the best guide we have ever had. She was always focused on providing the best experiences and is a wealth of information. > 商家回复 (2026-09-04): Thanks for your feedback. We're glad Sophia Kim's focus on providing great experiences and her wealth of information made a strong impression. We appreciate you sharing. ### ★★★★★ Our visit to Seoul and S Korea was made… - Alan Speckhart · 2026-09-02 Our visit to Seoul and S Korea was made outstanding by our expert and wonderful guide Sofia Kim. Sofia was the best. We, 9 American men, highly recommend China Highlights and Sofia! Thank you! > 商家回复 (2026-09-04): Thanks for your feedback. We're glad Sofia Kim made your visit to Seoul and South Korea outstanding for your group. We appreciate your high recommendation. ### ★★★★★ We haven’t taken our trip yet - Jane Bulman · 2026-08-26 · 已验证 We haven’t taken our trip yet, but so far we are happy with Alisa and her planning for us. She’s very responsive and helpful. > 商家回复 (2026-09-04): Thanks for your geat review! ### ★★★★★ Very nice and so supportive - Rachana · 2026-08-16 · 已验证 Monica was absolutely amazing! She did such a fantastic job designing our Japan trip for April 2027, and her quick responses made the whole planning process so easy and stress-free. We’re so happy with everything and can’t wait for our holiday! Thank you, Monica! 🇯🇵❤️ > 商家回复 (2026-08-21): Thanks for your feedback. We're glad Monica made the planning process easy and stress‑free with quick responses, and that you're happy with the itinerary for April 2027. We hope you have a wonderful holiday in Japan. ### ★★★★★ Yeliz Wong is exceptional - Frank B · 2026-08-13 · 已验证 While we haven't traveled yet, I can say that our experience with our travel advisor Yeliz Wong has been exceptional. She timely responded to our questions, and was very thorough and detailed in the information she provided to help make a decision for our trip. > 商家回复 (2026-08-21): Thanks for your feedback. We're glad Yeliz has been thorough and responsive during the planning phase, providing clear details to help with your decision. We hope you have a great trip when the time comes. ### ★★★★★ This team is great - DG · 2026-08-09 This team is great. I fully trusted my instincts to work with a Chinese travel agent after hearing they great way Chinese agents plan for tours and have best rates > 商家回复 (2026-08-21): Thanks for your feedback. We're glad your trust in working with a local agent paid off, and that you appreciated the planning and rates. We appreciate you sharing. ### ★★★★★ Well done reservation - David B · 2026-08-07 · 已验证 Speed, courtesy and responsiveness while developing travel plan. Have not take trip yet, but the booking process was great even though the person was 14 hours out of our time zone. > 商家回复 (2026-08-21): Thanks for your feedback. We're glad the booking process went smoothly despite the time zone difference, with speed and courtesy throughout. We hope you have a great trip when the time comes. ### ★★★★★ Ask for Monica! - Jackie · 2026-08-05 · 已验证 Monica is very patient, very quick to respond and provides great options. This is my second time booking with her. > 商家回复 (2026-08-21): Thanks for your feedback, and for choosing us again. We're glad Monica's patience, quick responses, and options made you want to book with her a second time. We appreciate your trust. ### ★★★★★ Agents who REALLY care - Hilary Phillips · 2026-07-28 · 已验证 The best thing about Highlights Travel is that the agents really get to know you, what you like to see, what you like to do. My agent, Albee, is outstanding at understanding my needs (I'm 70!) and plans accordingly. I have total trust in Albee and the company, and would never use anyone else. > 商家回复 (2026-07-31): Thanks for your feedback, and for your continued trust in Albee over the years. We're glad she understands your needs and plans accordingly. It's good to know you feel confident relying on us for your trips. We appreciate you sharing. ### ★★★★★ Have not done trip yet but Albee Ning… - Bonny Fedoration · 2026-07-27 · 已验证 Have not done trip yet but Albee Ning has been so wonderful. She is very patient with my changes and is always very fast in responding to my questions or changes. I feel very safe and looked after by her and her people. I will send another review after returning from trip. Thank you for having such knowledgable and polite people in your company Bonny Fedoration. July 27, 2026 > 商家回复 (2026-07-31): Thanks for your feedback, Bonny. We're glad Albee has been patient and responsive during the planning phase, and that you feel well looked after. We look forward to hearing about your trip when you return. ### ★★★★★ Great Japan trip a few “bumps” - Richard W · 2026-07-26 · 已验证 Amazing guides and drivers. Really spot on. Can’t say enough. Three of the four hotels outstanding really nice, fourth was last minute only for a night and not good. Had a full schedule and when flight problems there happened (not their fault) it cost a non refundable event to be missed. Leave room on front end travel for any problems. Don’t schedule “big day” first day or two and leave a bit of room for travel problems. Seemed last minute on receiving tickets or driver information but alway got them and again, drivers and guides Sera and Nina were awesome. Would definitely use again but be a bit more involved in scheduling. Amazing trip! > 商家回复 (2026-07-31): Thanks for your detailed and balanced feedback. We're glad the guides (Sera and Nina) and drivers stood out as awesome, and that three of the four hotels worked well. We appreciate your honest notes about the last‑minute hotel, the non‑refundable event missed due to flight delays, and the timing of ticket and driver info. Your advice to leave buffer days and avoid scheduling big activities on the first day is helpful. We're glad the trip was still amazing overall, and we'd be happy to help with future trips while paying closer attention to scheduling buffers. ### ★★★★★ Atsushi was the most wonderful guide in… - Angela L Fraser · 2026-07-21 Atsushi was the most wonderful guide in Hiroshima and Miwajima Island, I don’t even know where or how to begin to thank him for such a lovely day today. He went above and beyond to make sure that we got the whole experience and make sure that we made each of our connections in the train and the busses and the ferry. We are so grateful to him for making this part of our journey to Japan so special and meaningful. His knowledge about the area and the history are tremendously extensive. When we started planning our trip two years ago, I knew I could not come to Japan without visiting Hiroshima and the peace park and the dome. The history is so important to remember and to honor those we have lost. We also truly enjoyed the recommendation he made for lunch today. And we were so loved by you sending us off today with a song. With all of our hearts, thank you for such a special day we will never forget. Please don’t visit Japan without doing this tour. It is outstanding and Atsushi is a treasure. > 商家回复 (2026-07-31): Thanks for your heartfelt feedback. We're glad Atsushi's knowledge, care, and attention to connections made your Hiroshima and Miyajima visit meaningful and smooth. It's good to know his lunch recommendation and the farewell song added a personal touch. We appreciate your strong recommendation and will pass along your thanks. --- - 全部评价与筛选: https://ok.one/review/highlightstravel.com - JSON 接口: https://ok.one/api/companies/highlightstravel.com - 评分口径与数据来源: https://ok.one/methodology/