Hometown Dumpster Rental

Hi Guadalupe, Thank you for your feedback and for speaking with me today. We sincerely apologize for the inconvenience this caused. Your selected local service provider originally accepted your booking but later realized that they are not allowed to service your address in Point Reyes Station. Your location falls within a franchised area. This is not very common, but it means your city requires all homeowners to be serviced by one company that has agreed to pay the city for that access. It's essentially a hidden tax on residents. As we discussed, your order has been fully canceled and refunded. We’ve also updated our system to remove this area from the local provider's service area to prevent this from happening again. We appreciate you bringing this to our attention and apologize again for the disruption. Please don’t hesitate to reach out if we can assist further.

David, Hometown Dumpster Rental investigated your report by speaking directly with you and with your service provider. The service provider confirmed that an internal communication issue led to your dumpster not being delivered on the day it was promised. We're very sorry for that poor service. We've now refunded the full cost of your original dumpster order and there is no cancellation fee. On our subsequent follow up with you we learned that you did have a dumpster delivered the following day. Again, we're sorry for that delay.

We're sorry your service provider was not able to accept your request for next day delivery. Their schedule was already full for that day. The most common solution in this case to select another service provider that has indicated they have availability. We never charge for a booking until the local service provider confirms they will deliver the dumpster. In your case, the service provider did not confirm so your card was authorized initially, but it was never charged. Sometimes it takes a day or two for the card company to remove the authorization. Sorry for any confusion this may have caused for you.

Hometown does not require our service providers to pick up the dumpster on any particular day. The original booking is for a set rental period, with a delivery date and a pickup date. But the pickup date is flexible, and can be changed anytime simply by talking directly with a service provider and requesting a different day for pickup. NOTE: We've never had a booking by anyone with this name, so this review does not come from a verified customer.