# Hop2.com 评价与评分 > 来源: OK.one — https://ok.one/review/hop2.com - 域名: hop2.com - 分类: 旅游度假 - 综合评分: 3.5 / 5 (200 条评价) - 评分分布 5→1 星: 62% / 1% / 0% / 1% / 37% - 所在地: United States · Long Island City, New York - 数据更新: 2026-08-30 Hop2.com（hop2.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 200 条用户评价，属于旅游度假分类，口碑一般。评价两极分化：63% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 99% 的差评；近 12 个月新增 19 条。数据最后更新于 2026-08-30。 ## 最新评价(第 1/10 页) ### ★☆☆☆☆ 我不会推荐 Hop2 - Gwendoline Courreges · 2026-08-27 我不推荐Hop2。我通过他们购买了一张美国航空的机票，后来更改了行程。重新签发的美国航空机票价值远低于原机票金额，差额为1,287.60美元，Hop2没有退还。 我多次联系Hop2，要求他们提供清晰的数字明细：原机票的信用金额、重新签发票据的费用、任何额外的航空公司收费，以及代理方保留的任何金额。他们非但没有提供这些数字，反而反复用关于"打包票价"的模糊解释搪塞我，从未提供我所要求的文件或对账单。 我没要求什么复杂的东西。我只是想让他们告诉我1,287.60美元去哪了。他们从未做到。 基于我的经历，我不会再通过Hop2订票。当涉及数千美元时，顾客应该能够获得清晰、逐项的收费说明。 ### ★★★★★ 优秀的客户服务 - Rj · 2026-06-12 我打电话给 Hop2，要求在 24 小时内取消我的门票。埃迪帮助我完成了整个过程，并加倍努力破例退还了通常不可退款的座位购买费用。埃迪甚至第二天就跟进了，这是我从未见过任何客户服务所做的事情。总的来说，我对 Hop2 非常满意，并将成为我在这里买票的默认平台。 > 商家回复 (2026-06-16): 亲爱的RJ， 感谢您分享您的经历。我们很高兴听到我们的团队能够协助您处理取消请求，并提供超出您期望的支持。提供卓越的服务并额外努力帮助我们的客户是我们真正重视的。 我们一定会将您的善意反馈转达给Eddie——他会非常高兴知道他的奉献、跟进和承诺帮助产生了如此积极的影响。知道您的经历赢得了您对未来的旅行预订的信任，这太棒了。 我们真诚感谢您的支持，期待未来再次为您服务。 此致， Hop2团队 ### ★☆☆☆☆ 他们撒谎并偷走了我的钱，直到银行介入...... - Nick Parker · 2026-06-12 由于起飞当天早上的医疗并发症，我不得不取消航班 - 这并不是 HOP2 的错。然而，事后他们就是这样处理的。 首先，尽管在航班起飞前联系了他们并要求取消并得到了他们的确认，但他们还是缠着我和航空公司说“不打电话就没有出现”，尽管我向他们发送了自己的文件以进行其他报告。 其次，虽然我没有自动获得超级保险，但我根据医疗问题提出了退款请求，并附上了支持它的医疗文件。 我被缠住了 4 个月，他们不断地报告说他们正在等待航空公司做出决定。长话短说，我在 4 个月后给航空公司打电话，航空公司报告说，在我发送请求 2 个月后就要求退款，并且已经收到了来自 HOP2 的虚假电子邮件。 更糟糕的是，航空公司几乎立即退款（四月初，现在是六月）。他们拿了我的钱，我怀疑他们是否打算把钱还给我，并在飞机上撒谎。 我向银行订购了退款，您知道吗，我会在 24 小时内收到退款处理。 令人厌恶的方法论。 > 商家回复 (2026-06-17): Dear Nick, We are sorry to hear that you are dissatisfied with your experience. As a general policy, reservations that are not cancelled prior to the airline's required deadline, which is commonly at least 24 hours before the scheduled departure, may be classified as a no-show in accordance with the airline's fare rules. Additionally, tickets purchased under non-refundable fares remain subject to the applicable fare conditions, and any exception to those rules, including requests based on medical circumstances, is solely at the airline's discretion and subject to its review and approval. Refund processing is also dependent on the airline's review and internal processing timelines, and any approved refund must first be processed by the airline before it can be returned to the original form of payment. We appreciate your feedback and wish you all the best. Regards, Hop2 Team ### ★☆☆☆☆ 我经历过的最糟糕的经历之一...... - Priyanshi Agarwal · 2026-06-11 我经历过的最糟糕的经历之一。我尝试预订同一航班两次，一次在晚上，一次在早上。他们打电话给我，要求我支付更多费用，因为座位已满，并且按照先到先得的原则，但航班的价格相同，直到另一天晚上。不值得信赖，欺诈，诈骗警报！！！ > 商家回复 (2026-06-16): Dear Priyanshi, Thank you for your feedback. We apologize if our customer service did not meet your expectations, and we appreciate you sharing your concern and helping us identify where we need to make improvements. We understand how frustrating it can be when prices change unexpectedly. Flight fares are constantly fluctuating due to supply and demand, and until a ticket is issued, the price is not guaranteed. This is a standard practice across airlines and travel agencies. As stated in our terms and conditions, all prices are based on real-time airline inventory. If the fare increases before booking is finalized, we are unable to issue the ticket at the previous rate. We apologize for any inconvenience this may have caused and appreciate your understanding. Kind Regards, Hop2 Team ### ★★★★★ 我刚刚为我的家人预订了航班... - Tish Pilon · 2026-06-09 我刚刚为我的 5 口之家预订了从洛杉矶国际机场飞往伊斯坦布尔的航班，我需要电话帮助，我必须与迪亚交谈，她太棒了！五星级的服务，她非常友善，乐于助人，她所做的一切都让我百分百满意。 她给我回电话以确保一切都很完美。 Hop2 这项服务给我留下了深刻的印象，这是我第一次使用它们。 我肯定会再次使用它们，并致电 Dia 询问任何航班或酒店需求。 > 商家回复 (2026-06-16): Dear Tish, Thank you for sharing your experience. We’re delighted to hear that your first booking with Hop2 was such a positive one and that our team was able to provide the support you needed throughout the process. Ensuring our customers feel confident and well taken care of is exactly what we strive for. We will be sure to pass along your wonderful feedback to Dia—she’ll be thrilled to know her dedication, attention to detail, and follow-up made such a positive impression. It’s especially rewarding to hear that everything was handled to your complete satisfaction. We truly appreciate your trust and look forward to assisting you and your family with your future travel plans. Kind Regards, Hop2 Team ### ★★★★★ 我刚刚和柯南谈过，他帮助了…… - Michele · 2026-05-24 我刚刚和柯南谈过，他帮我预订了一个复杂的行程。他非常有耐心并提供五星级的服务。 > 商家回复 (2026-05-30): Dear Michele, Thank you for sharing your experience. We’re delighted to hear that our team was able to assist you with your complex itinerary and make the booking process smooth and stress-free. It’s wonderful to know that the patience and dedication shown made such a positive impression. We will be sure to pass along your kind feedback to Conan, he’ll be thrilled to know his service was appreciated. Kind Regards, Hop2 Team ### ★★★★★ 流畅又不复杂！ - CAVANAUGH/FRED DARLING · 2026-05-02 > 商家回复 (2026-05-16): Dear Cavanaugh, Thank you for your feedback. We’re delighted to hear that your experience was smooth and uncomplicated from start to finish. Providing an easy and hassle-free booking experience is exactly what we strive for. We truly appreciate your support and look forward to assisting you again in the future. Kind Regards, Hop2Team ### ★★★★★ 非常有帮助的代理 - Chris Biber · 2026-04-30 非常有帮助的代理。当航空公司取消了我们行程的一站时，他能够找到合适的替代方案。 > 商家回复 (2026-05-16): Dear Chris, Thank you for sharing your experience. We’re glad to hear that our team was able to assist you promptly and find suitable alternatives after the airline schedule disruption. Providing reliable support during unexpected changes is something we truly value. We appreciate your trust and look forward to assisting you again in the future. Kind Regards, Hop2 Team ### ★★★★★ 贝拉是个英雄！ - Sylvia · 2026-04-18 贝拉对我的帮助超出了我的预期。 我们带着低音提琴去欧洲旅行，需要让它远离货物。 贝拉联系了多家航空公司，了解了每家航空公司的神秘规定，以便我们能够在航空公司的支持下以最便宜的票价将自己和贝斯带到欧洲。 谢谢你，贝拉。 我强烈推荐她！ 如果您演奏低音提琴，请双重推荐她！ > 商家回复 (2026-04-21): Dear Sylvia, Thank you for sharing your incredible experience. We’re truly delighted to hear how far our team went to support your unique travel needs. It’s wonderful to know that every detail was carefully handled to ensure both you and your instrument could travel comfortably and smoothly. We will be sure to pass along your kind words to Bella—she will be thrilled to know her dedication made such a meaningful impact. Your recommendation means a lot to us. Kind Regards, Hop2 Team ### ★☆☆☆☆ 不好 - Uwe · 2026-03-24 不好！预订并付款后，网站卡住了。后来他们打电话给我说这个航班已经没有了，只有一个更贵的航班。完全浪费时间！ > 商家回复 (2026-04-14): Dear Uwe, Thank you for bringing this to our attention. We are truly sorry to hear about your experience, as this is certainly not the level of service we aim to provide. We understand how frustrating it must have been to encounter issues during booking and to be informed that the selected flight was no longer available. At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website. Please feel free to reach out to us at claims@hop2.com with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution. Kind regards, Hop2 Team ------ Updated 18JUN26 Dear Uwe, Thank you for sharing your feedback. We truly value the opportunity to assist you and are always here to help. We previously requested additional details regarding your concern but have not received a response. Without this information, our ability to assist further is unfortunately limited. Please know that our team remains available should you decide to reach out. We’d love the chance to resolve this for you. You can contact us at claims@hop2.com Looking forward to hearing from you! Regards, Hop2 Team ### ★★★★★ 非常容易使用。 - Melissa Lindfors · 2026-03-19 > 商家回复 (2026-04-14): Dear Melissa, Thank you for your feedback. We’re glad to hear that you found our platform simple and easy to use. We truly appreciate your support and look forward to assisting you again in the future. Kind Regards, Hop2 Team ### ★☆☆☆☆ 预订后涨价 - Soren Fesler · 2026-03-17 订了票，两小时后他们打电话给我，告诉我价格上涨了 200 美元，但我无能为力。应尊重广告价格。 > 商家回复 (2026-04-14): Updated 22JUN26 Dear Soren, Please note that airline fares are dynamic and are not guaranteed until a reservation has been successfully ticketed. Between the time a booking request is submitted and the ticket is issued, the airline may change the fare without prior notice. In situations where a fare increase occurs before ticket issuance, we do not automatically proceed with the reservation. Instead, we contact the customer with the updated fare or any alternative flight options available. We only proceed after receiving the customer's explicit approval. The same process applies whenever there are changes to flight schedules, routing, or any other material details of the reservation. Our goal is to ensure that customers are fully informed and have the opportunity to decide whether they wish to proceed with any changes before a ticket is issued. Regards, Hop2 Team --- Dear Soren, Thank you for bringing this to our attention. We are truly sorry to hear about your experience, as this is certainly not the level of service we aim to provide. We understand how frustrating it must have been to encounter issues during booking and to be informed that the selected flight was no longer available. At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website. Please feel free to reach out to us at claims@hop2.com with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution. Kind regards, Hop2 Team ### ★★★★★ 为 Hop2 工作人员点赞 - C. Gray · 2026-03-17 艾美非常关注我的需求和担忧。他非常有耐心而且温柔。他让我感到被倾听和被理解。如果有7星，他肯定是当之无愧的。他能够和我在一起，即使网络出现问题，我断线时他也会回电话。他的努力/奉献精神是不可估量的。再次感谢艾美。 艾琳非常专业和忠诚。他知道他的事。他把一切都弄清楚了，并为我算出了所有的数学题。谢谢艾琳。 > 商家回复 (2026-04-14): Dear C. Gray, Thank you for taking the time to share your experience. We’re truly delighted to hear how well our team supported you throughout your journey. It’s wonderful to know that the care, patience, and dedication shown made you feel heard and well assisted, even in challenging situations. We will be sure to pass along your kind words to Emmy and Erin—they will be thrilled to know their efforts made such a positive impact. Your recognition means a great deal to us. Kind Regards, Hop2 Team ### ★☆☆☆☆ 不诚实的公司 - 避免 - Jerome Tripp · 2026-03-14 我以合理的价格预订了 4 人的航班，并使用信用卡付款。一夜之间，总价上涨了 600 美元。 我已尝试在 24 小时内取消 3 次，但尚未收到确认。 HOP2 是我接触过的最不诚实的公司之一。买者自负。 > 商家回复 (2026-04-14): Dear Jerome, Thank you for your feedback. We understand how frustrating this experience must have been. Upon review, the fare you selected was no longer available at the time of processing due to a price increase from the airline. As a result, the reservation was not confirmed and no charge was made to your account. Please note that airline rates are highly dynamic and can only be guaranteed once the ticket has been successfully issued. Regards, Hop2 Team ### ★☆☆☆☆ 当机票价格较低、航班无法使用并希望通过替代航班向您收取更多费用时，就会发生诈骗。 - Krittin Tangboriboonrat · 2026-03-03 收到来自名为 Betty 的代理的后续信息。我购买的航班最终无法使用，并提供了替代航班选项，但价格比原始选项更高。使用诱饵和转换策略来引诱人们访问他们的网站。诈骗和恶心的服务和公司。 > 商家回复 (2026-04-14): Updated 22JUN26 Dear Krittin, Please note that airline fares are dynamic and are not guaranteed until a reservation has been successfully ticketed. Between the time a booking request is submitted and the ticket is issued, the airline may change the fare without prior notice. In situations where a fare increase occurs before ticket issuance, we do not automatically proceed with the reservation. Instead, we contact the customer with the updated fare or any alternative flight options available. We only proceed after receiving the customer's explicit approval. The same process applies whenever there are changes to flight schedules, routing, or any other material details of the reservation. Our goal is to ensure that customers are fully informed and have the opportunity to decide whether they wish to proceed with any changes before a ticket is issued. Regards, Hop2 Team --- Dear Krittin, At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website. Please feel free to reach out to us at claims@hop2.com with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution. Regards, Hop2 Team ### ★★★★★ 达拉斯，太棒了，他帮了我们很多...... - Rosidelia Falcasantos · 2026-02-24 达拉斯，太棒了，他为我们提供了很多帮助，使预订变得容易，我们得到了优惠，谢谢 > 商家回复 (2026-02-26): Dear Rosidelia, Thank you for sharing your experience! We’re happy to hear everything went smoothly and that our team was able to assist you in securing a great deal. We’ll be sure to pass along your kind words to Dallas—he’ll really appreciate it. Kind regards, Hop2 Team ### ★★★★★ 购买机票 - miroslav opacic · 2026-02-23 你们确实努力为我提供了适合我的机票，与我交谈的人是Archer，他对我的要求非常友善和耐心。 > 商家回复 (2026-02-26): Dear Miroslav, Thank you for taking the time to share your feedback. We’re glad to know our team was able to assist you effectively and ensure your travel needs were carefully considered. We truly appreciate your kind remarks and will make sure to pass them along to Archer. Kind regards, Hop2 Team ### ★★★★★ 及时、高效的服务 - David S. · 2026-02-16 Korbin 提供及时、高效的服务，他联系我确认我的航班并帮助我选择座位。 第一次联系时我正在外出购物，所以我们安排了半小时后的另一次通话。 他在约定的时间回电，我们讨论了座位安排。 接下来是几封包含详细信息和付款信息的快速电子邮件，我们在大约 13 分钟内完成了。 > 商家回复 (2026-02-21): Dear David, Thank you for taking the time to share your experience! We’re glad to hear that Korbin provided timely and efficient service, followed up exactly as arranged, and helped you with your seat selection smoothly. It’s great to know everything was handled quickly and clearly, making the whole process easy and convenient. We will make sure to pass your kind words along to Korbin and the team. We truly appreciate your feedback and look forward to assisting you again in the future. Regards, Hop2 ### ★★★★★ 代理很棒 - Dawn Lybarger · 2026-02-07 经纪人科尔宾。预订后半小时内就接到电话选座，我得到了我想要的座位。他非常友善、高效且乐于助人。 > 商家回复 (2026-02-21): Dear Dawn, Thank you for taking the time to share your feedback. We’re glad to know you were assisted promptly and that our agent provided helpful and efficient support throughout the process. We truly appreciate your kind words and will be sure to pass them along to the team. Regards, Hop2 Team ### ★☆☆☆☆ 他们可以不再是一个可怕的...... - Asija Pandzic · 2025-08-29 他们可以不再是一家糟糕的公司，当他们无法完成交易并让客户到达他们购买机票的目的地时，他们可以给人们退款。 编辑回复： 机票之所以被退款，是因为我不得不费尽心思取消机票并退款（除了您收取的 300 美元费用）。我不得不取消它的原因是因为土耳其禁止从我在那里停留的英国旅行（在新冠疫情期间），尽管你们知道你们不愿意取消或退款，但当我打电话并花了一个多小时与那个人通电话时，他说这不是取消你们保单的原因，当你们根本无法让我到达目的地时，我不得不跳过重重困难并使用保险来取消它。我真的不得不去看医生，声称我可能已经与患有新冠病毒的人取得了联系，以获取提交保险的说明，以便取消机票并退款（再次，除了他们收取的 300 美元费用之外）。 你们完全准备让我搭乘 10 小时的航班，只是为了困在英国，而无法前往我计划进行手术的土耳其。也许不再是一家糟糕的公司，你就不必试图为你随处收到的所有差评辩护并与之抗争。 > 商家回复 (2025-09-02): Dear Asija, We sincerely regret to hear about your experience. Upon reviewing your reservation, we can confirm that a refund was processed for your booking. The applicable cancellation fees were explained to you, and you agreed to these terms at the time of cancellation. We’d like to note that all policies, including refund and cancellation conditions, are clearly outlined on our website under our Terms and Conditions section for full transparency. Should you need any further clarification, please feel free to reach out to us directly at claims@hop2.com and we’ll be glad to assist you further. Regards, Hop2 --- - 全部评价与筛选: https://ok.one/review/hop2.com - JSON 接口: https://ok.one/api/companies/hop2.com - 评分口径与数据来源: https://ok.one/methodology/