# Horow 评价与评分 > 来源: OK.one — https://ok.one/review/horow.com - 域名: horow.com - 分类: 家居与园艺 - 综合评分: 4.6 / 5 (59 条评价) - 评分分布 5→1 星: 85% / 7% / 0% / 0% / 8% - 所在地: United States - 数据更新: 2026-08-10 Horow（horow.com）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 59 条用户评价，属于家居与园艺分类，口碑优秀。好评高度一致，92% 的评价为 4 星及以上；商家回复了 100% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/3 页) ### ★★★★★ 这是一个很棒的厕所，外观也很棒…… - sreenu ada · 2026-08-02 · 已验证 这是一款很棒的马桶，外观精美，功能齐全。寿命尚不清楚，但到目前为止，客户服务也非常满意。我从 Horow 订购了两个马桶，从其他人那里订购了两个，我强烈推荐 Horow。 > 商家回复 (2026-08-04): Thank you for your wonderful feedback and for choosing HOROW. We’re glad to hear that you’re enjoying the design, functionality, and service experience. Your trust means a lot to us, especially knowing you chose HOROW among multiple brands. We’ll continue to deliver products that bring better hygiene, comfort, and confidence to your home. ### ★★★★★ 喜欢坐浴盆。 - James Scoville · 2026-07-09 · 已验证 > 商家回复 (2026-07-09): We’re so happy to hear you love your bidet! Thank you for taking the time to leave us a review. We hope it keeps making your daily routine a little more refreshing and comfortable. 😊 ### ★★★★★ 我非常感谢霍罗的团队…… - Michael Johannesen · 2026-07-05 · 已验证 我非常感谢霍罗的团队对我的情况做出了快速反应和同情，以及他们想要提供的帮助，并且立即做出了正确的决定。 我的 Horow T03 型号马桶现已安装，我们非常喜欢它！ 他们确实竭尽全力帮助并纠正事情。推荐他们提供优质的产品和更好的客户服务！ > 商家回复 (2026-07-06): Thank you so much for your kind words and for taking the time to share your experience with HOROW. We are truly pleased to hear that your T03 has been successfully installed and that you are happy with the product. At HOROW, we always strive to respond quickly and provide effective support when our customers need us most, so it is especially rewarding to know we were able to assist you and resolve the issue promptly. Your feedback means a great deal to our entire team and encourages us to continue improving both our products and customer service experience. If you ever need any further assistance in the future, please feel free to reach out—we are always here to help. ### ★★★★★ 交货很快 - Ken G. · 2026-07-02 · 已验证 交货很快 产品质量优良 安装提示很好 唯一的问题是，因为我的地板是瓷砖的，所以我需要一个更厚的蜡甜甜圈 任何需要的帮助或建议都可以在互联网上轻松获得 例如你可以询问 ChatGPT > 商家回复 (2026-07-03): Thank you for your feedback — we’re glad to hear delivery was quick, product quality is excellent, and the installation tips were helpful. Regarding the wax ring on tiled floors, you’re absolutely right — in some cases a thicker wax ring is needed to ensure a proper seal. We appreciate you sharing this useful insight for other customers. If you need any assistance in the future, our support team is always here to help. ### ★★★★★ 优秀的客户服务 - Jay PG · 2026-07-01 优秀的客户服务。 Horow t20 夜灯使用两年后出现故障。不幸的是，产品已经过保修期，但他们出色的客户服务代表非常友善地免费提供替换夜灯，甚至还承担了运费！这才是一个公司应该如何运作的。我将继续从Horow购买更多厕所。 > 商家回复 (2026-07-03): Thank you so much for sharing your experience — we’re really glad our customer service team was able to help you quickly and resolve the issue for you. We always strive to support our customers even beyond the warranty period whenever possible, and it’s great to hear this made a difference for you. We truly appreciate your continued support and trust in our products! ### ★☆☆☆☆ 需要 10 英寸毛坯的模型 - James Green · 2026-06-04 · 已验证 该模型适用于 12 英寸毛坯，而我的仅为 10 英寸毛坯。我在一块平板上，因此需要进行大型施工才能将其切割并重新铸造。如果我能找到合适的替代品，我将升级纽约评级。我相信有一个型号具有类似的功能，但使用 10 英寸粗。 > 商家回复 (2026-06-05): Thank you for your feedback. We understand the inconvenience caused by purchasing a model with the wrong rough-in size. We’re happy to help resolve this issue, and our customer service team has already reached out to assist you with suitable replacement options. Thank you for your patience, and we look forward to finding the right solution for you. ### ★★★★★ 快速、轻松的交货 - Donna · 2026-06-01 · 已验证 交货快捷方便。真的很棒的产品。 > 商家回复 (2026-06-05): Thank you for taking the time to leave a review! We’re delighted you had a great experience and hope to continue exceeding your expectations in the future. ### ★★★★★ 林乐 - Lam · 2026-05-27 与我们家里的其他品牌相比，这是我妻子最喜欢的马桶..!! > 商家回复 (2026-06-01): Thank you for sharing your experience! We're delighted to hear that our toilet is your wife's favorite among the different brands in your home. Knowing that our product stands out and delivers a great experience means a lot to us. We truly appreciate your support and thank you for choosing us! ### ★★★★★ 快速交付产品很容易...... - Dee-Dee · 2026-05-20 · 已验证 快速交付 产品易于安装 > 商家回复 (2026-05-26): Thank you for your feedback! We're glad to hear the delivery was quick and the product was easy to install. We truly appreciate your support and hope you continue to enjoy the product! ### ★★★★★ 我们喜欢新的智能马桶 - Linda Noel · 2026-05-07 · 已验证 我们喜欢新的智能马桶！这就是我们所希望的一切！ > 商家回复 (2026-05-11): We truly appreciate your kind words. Knowing that your new smart toilet has exceeded your expectations means a lot to us. Thank you for choosing HOROW — we’re delighted to be part of your modern bathroom experience. ### ★★★★★ 对他们的客户非常满意... - Sumbal Mansoor · 2026-05-04 对他们的客户服务非常满意。始终愿意帮助和解决问题，即使是超出保修期的物品。肯定会再次与他们做生意。我又从他们那里购买了 2 个马桶，因为它们质量很好，价格也很合理。 > 商家回复 (2026-05-06): Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and our customer service. It’s always our goal to help, even beyond warranty, and we’re delighted to know that you found our toilets to be high quality and reasonably priced. We truly appreciate your continued support and look forward to serving you again in the future! ### ★☆☆☆☆ 尺寸不合适 - JOSUE GUTIERREZ · 2026-05-01 · 已验证 尺寸不合适，我从亚马逊订购了马桶。它没有配备水箱盖。我没有继续退货。因为寄回去的费用太大了，而且要由客户承担。现在我又买了一件，不合适吗？ > 商家回复 (2026-05-11): We’re sorry to hear the product did not meet your expectations. Our support team has already been in touch to better understand the issue and provide assistance. Customer satisfaction is very important to us, and we’ll do our best to help resolve this matter. ### ★★★★★ 伟大的公司 - Steve Panzica · 2026-04-14 伟大的公司、伟大的产品和出色的支持。 > 商家回复 (2026-04-16): Thank you for trusting HOROW! Your feedback means a lot to us and motivates our team to keep delivering top-quality products and exceptional service. ### ★★★★★ HRT-38P - Marcos · 2026-04-09 · 已验证 多么好的产品啊！ 没想到厕所也能这么好用。交货也很快。 > 商家回复 (2026-04-13): Thank you so much for your kind words about the T38P smart toilet! We’re thrilled to hear you’re enjoying both its performance and fast delivery. Your support inspires us to keep improving our products and services! ### ★★★★★ 霍罗没有放弃…… - Anthony C · 2026-04-08 · 已验证 我最初的询问没有得到妥善解决。不过Horow很快就跟进了，在我回复后，继续和我沟通，直到问题完全解决。由于他们的客户服务，我将与 Horow 开展进一步的业务！ > 商家回复 (2026-04-09): Wow, thank you for taking the time to share this! 😊 We’re so happy to hear that our team could stick with you and get everything sorted out. Your trust really means the world to us, and we can’t wait to keep serving you in the future! ### ★★★★★ 我非常喜欢我的霍洛 T38P - James B · 2026-04-05 我非常喜欢我的 Horow T38P！订购、接收和安装都很简单，我（一个快 60 岁的男人）能够自己完成安装。是的，马桶很重，但我在 Horow 到达之前从亚马逊购买的水管工马桶升降和携带工具的帮助下将其抬起。 现在，关于客户服务：非常好！他们非常耐心和乐于助人。我一开始向他们订购了 2 个厕所，两次改变主意，最后决定购买一个（T38P），这意味着他们必须取消然后为我重新订购，他们这样做没有任何问题或抱怨。和我交谈的那位女士英语说得很好而且非常友善。 至于马桶本身，它是精心包装的，保护得非常好，而且准时到达。在我拥有它的几个月里，我没有遇到过任何问题。但如果出现问题，我相信霍罗会尽其所能地帮助我。另外，他们的 YouTube 频道上有许多视频解释如何更换零件、如何维护您的 Horow 产品等。 我无法对厕所或公司提出任何负面意见。 > 商家回复 (2026-04-07): Thank you so much for your kind words! We’re thrilled that you love your Horow T38P and had a smooth installation. It’s wonderful to hear our team could assist you along the way. We’re grateful for your support and hope your Horow continues to bring comfort to your home. Don’t forget to check out our YouTube channel for tips and tutorials! ### ★★★★★ 我从…购买了一个连体马桶。 - Jeimy K Caballero · 2026-04-02 我从 Horow 购买了一件式马桶用于浴室装修，我对它非常满意。我不再像传统厕所那样担心所有缝隙都会积灰尘，这是一个很大的优点。 我还联系了他们的支持团队，他们立即做出了回应，我真的很感激。很高兴我可以订购黑色的冲水按钮来匹配我的硬件……这个细节产生了很大的不同。 总的来说，我对质量非常满意，最重要的是，优质的客户服务。 > 商家回复 (2026-04-07): Thanks so much for your kind words! We’re thrilled your Horow toilet makes cleaning easier and that the black flush button was just right for your bathroom. 🖤 We’re always here if you need us—enjoy your refreshed space! ### ★★★★★ 订单准时 - Michael · 2026-04-02 · 已验证 > 商家回复 (2026-04-07): Thank you for your feedback! We’re glad your order arrived on time and hope you’re enjoying your Horow product. ### ★★★★★ 轻松购买和交付。 - Eugene Blagmond · 2026-03-31 轻松购买和交付。 很棒的产品，性能好，而且看起来很棒！ > 商家回复 (2026-04-07): Thank you for your kind words! We’re thrilled to hear that your purchase was easy and that your Horow product looks and performs great. ### ★☆☆☆☆ 我对此感到失望…… - Grant Edwards · 2026-03-10 · 已验证 我对这笔交易感到失望。 几年前我们购买了霍罗厕所。进水阀连接在夜间破裂，没有明显原因，水喷到地板上。 我去了你们的网站寻找替代品，并找到了与我们现有的相匹配的组件。但我必须购买完整的组件。 您发送了不同的程序集。我已联系您，询问如何获取我订购的产品。 经过几封电子邮件后，我被告知您发送的组件是升级版，没有就发送错误的物品道歉，也没有提出发送我订购的组件。如果您不再发送此程序集，请将其从您的网站中删除。 另外，要求我评价我的经历的电子邮件是中文的。我必须点击翻译按钮才能提供评论。所以这不是一家美国公司。 > 商家回复 (2026-04-08): We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the experience we want for our customers. We understand how frustrating it must have been to deal with the unexpected valve issue and then receive a different assembly than the one you ordered. Your feedback regarding the product listing and our communication has been noted, and we will work to improve both accuracy and service. Our support team has reached out to you to better assist in resolving this matter—please kindly check your inbox (and spam folder) for an email from support@horow.com . We’d really like to make this right for you and provide the correct part or an appropriate solution as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience. --- - 全部评价与筛选: https://ok.one/review/horow.com - JSON 接口: https://ok.one/api/companies/horow.com - 评分口径与数据来源: https://ok.one/methodology/