# Human Interest 评价与评分 > 来源: OK.one — https://ok.one/review/humaninterest.com - 域名: humaninterest.com - 分类: 金钱与保险 - 综合评分: 4.1 / 5 (106 条评价) - 评分分布 5→1 星: 73% / 4% / 2% / 2% / 20% - 所在地: United States - 数据更新: 2026-09-04 Human Interest（humaninterest.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 106 条用户评价，属于金钱与保险分类，口碑良好。20% 的评价为 1 星，差评比例偏高；商家回复了 65% 的差评；评价主要围绕客户服务、使用体验。数据最后更新于 2026-09-04。 ## 最新评价(第 1/6 页) ### ★★★★★ Rachel 帮我办理了401k的加入… - Batool · 2026-09-02 Rachel 帮我高效地办理了 401k 计划的参保。我和雇主之前一直搞不定，但 Rachel 的服务非常棒，我的问题不到 5 分钟就解决了！！非常感谢 Rachel！！！ ### ★★★★★ Natasha 太热心了 - Co Co · 2026-09-02 Natasha 真的帮了大忙。我真的很感激她，我平时都不写评价的。但我必须得夸夸她，因为我之前一直在被绕来绕去，我的账户问题一直没解决，而她帮我顺利解决了，没有任何问题或负面反馈。她真的是个很贴心的人，谢谢你。😊 ### ★★★★★ Natasha 说话很清楚，容易理解 - Kenneth · 2026-09-02 Natasha 沟通起来很顺畅，响应迅速，非常热心帮忙。非常感谢！ ### ★★★★★ 服务满分 - Khloe Navarrete · 2026-09-01 Rachael在我搞不清楚账户问题时帮了大忙，她不仅超常发挥地协助我，还解释了一些我完全不知道的账户相关事宜。如果可以的话我想给她更高的评分，但只能给五星了。 ### ★★★★★ Axely 很有耐心，非常热心 - Reese Hylton · 2026-08-31 Axely很有耐心，非常热心。她能够快速有效地解决了我的问题。 ### ★☆☆☆☆ 找个更有经验的供应商吧。 - Michael B · 2026-08-31 没有手机应用，投资选项极其有限，登录过程非常慢——如果能收到一次性验证码的话，也要等几分钟。不会再用。 ### ★☆☆☆☆ 虚假广告 - Sarah · 2026-08-12 我通过Gusto注册了human interest，因为他们当时有个促销活动，说是如果我通过Gusto注册就终身免费。一年后他们开始每月收取250美元，还告诉我过去一年的优惠根本不存在。赤裸裸的谎言和虚假宣传。 ### ★☆☆☆☆ 烂透了 - J HI · 2026-08-11 Lousy. Their website is just bare bones. They do not even provide and annual report as you have to tally up the quarterly reports. If I ever change jobs, the first thing I will do is move my money out of HI. ### ★☆☆☆☆ 避开这家公司！客服太烂了！ - Brad Gibson · 2026-08-03 By far, some of the worst customer support I have ever worked with. I would avoid this company like the plague. The customer support will just lie about their first names and will even admit as much when called out. They claim to escalate to a manager, which for some reason takes a minimum of 2 hours and requires a call back - I've asked for that twice now and I never got a call back. All I want to do is transfer my funds from their company to my preferred institution. Apparently this requires an online account and they tell you to do it yourself. Working with support the first time, the person had me create a new account altogether, and to make it worse, my account was not linked to my current/actual IRA account with them. He then fought back and forth claiming he can't find my accounts. After over an hour, he founds the accounts, but they failed to get my account properly activated and then told me to try again after 24 hours - so he just gave up! The next two phone calls to two different reps, have you repeat the same steps, over and over again providing the same information multiple times. All of which has been of no help and they still have my money!!! ### ★★☆☆☆ 账户管理支持极其糟糕 - Deborah Bloom · 2026-07-27 If you don't have any questions, or want to understand more about your plan, HI is a great option. Do they administer things correctly? I think so? Can I actually get decent information from our representative? NO. Their customer service once you are a customer is extremely disappointing. We have an account manager, however, our account manager gives us incorrect information, and/or such a minimal amount of information that it's not worth the time or money to pay for this level of support/advising. I have requested to be moved to another manager, and through their support chat I have been told twice now that I would hear back from the leadership team within 4 hours. It's now days later and I'm still waiting for a response. I really hope that they can figure out how to improve their customer service and ability to support with finding solutions in the future. ### ★☆☆☆☆ 空头支票，承诺全未兑现 - Josh Rochford · 2026-07-14 My overall experience, and first impression was terrible with Human Interest. Initially, I was contacted by Marco Valdez to sign up for Human Interest (HI). Over the phone, I originally expressed my concern with ADP because they were charging me too much. ADP admitting they were billing me too much for years, and refused to compensate me for the overcharges. At that point, I knew I had to go elsewhere. During that call, Marco told me all of the benefits of Human Interest. This was also including a $1500 transfer credit for switching to HI. He mentioned it should cover my ADP transfer fee. I remember the conversation, because I mentioned that I believe my ADP fee is $2000, so I may need to pay some out of pocket. He didn't think it was that high, so I said I would look into it later. I did find out that my ADP fee was $1500, and Marco was correct. I was happy to hear I could get out of ADP without paying any fees. Months after getting everything all set up, I was told I would only be getting a $750 tech credit. When I asked them about the $1500, they told me they don't have that offer. I immediately reached out to Marco Valdez, who never even bothered to contact me back. Already got the sale, so ignoring me must have seemed like a good idea. I told them I was definitely promised a transfer credit, and I even grew suspicious when the name "Tech Credit" for $750 came out of nowhere. None of those words were ever mentioned on our call. Unfortunately, none of this was in writing, but it was the least of my concerns to think HI would deceive me. Fortunately, that is where I can bring my feedback to review platforms. Any time I had to reach out to support, there was never an easy way of just getting help. Each group would take over during the implementation, push you through, and forget all about you. I had an issue where my HI connection wasn't working with ADP, and it was like pulling teeth to get it confirmed. Mind you, this is all within the first few months of setting it all up. I would leave HI if I didn't just lose $750, and spend months switching it all over. Also, the price ended up not being that competitive in the end. Overall, bad move on my part. ### ★☆☆☆☆ 客服太烂了！ - Leonid Khoroshko · 2026-07-07 太难打交道了！完全不在乎客户服务。你感觉像是在跟机器人或者根本不想帮你的人说话。很明显，他们不是在真正帮你，而是在刷KPI。我的意思是，你发邮件问清楚的问题，回答是——打个电话吧。你问价格——打个电话吧。你问任何事——打个电话吧。我真震惊于这种老派的沟通方式，以及对客户需求如此缺乏理解。他们逼得我们只能换别的供应商。 > 商家回复 (2026-07-10): 很抱歉您的问题未能及时解决。我们很想详细了解您的情况，但无法确认您的身份。出于安全考虑，请按以下步骤操作：登录后，在仪表板顶部点击 Support，在聊天中请求升级您的案例。 ### ★☆☆☆☆ Human Interest 是最差的 - Sylvia I · 2026-06-30 Human Interest 是最差的。我之前在公司时用过他们的 401(k)。我不仅已经不在这家公司工作了，而且公司本身几年前就停用 Human Interest 了。 然而 HumanInterest 仍然把我的邮箱和我前公司的 401(k) 关联在一起。所以他们还在从我公司收取费用，但那个账户我根本没法访问。a) 他们没注意到这个问题，b) 他们唯一的客服邮箱也不工作，这让我对这家公司完全不信任。 如果你的雇主用 HumanInterest，赶紧离开。把钱放进 IRA——哪怕把钱塞床垫底下也比 HumanInterest 强。 > 商家回复 (2026-07-10): 感谢您分享反馈。很抱歉听到您遇到了与账户关联的邮件问题。我们很想详细了解您的情况，但无法识别您的身份。出于安全考虑，请按以下步骤操作：登录后，点击仪表板顶部的 Support，在聊天中请求升级您的案例。 ### ★★★☆☆ 我希望在基金选择上有更多选项… - Patient · 2026-06-26 我希望有更多可以投资的选择 我职业生涯中一直用 Vanguard 基金，结果发现只有 Blackrock 基金，而且没有和我平时持有的 Vanguard 基金差不多的（总股票市场或 S&P 500 基金），挺让人失望的。 ### ★☆☆☆☆ 关闭退休账户的流程… - Robert Durrette · 2026-05-26 The process to close down a retirement account for a single-member business has been excruciating. I signed up for this service by the recommendation of Gusto. They will continue to debit your account for more than $100/month for 7-10 months after you request to cancel while they "wind down." I was given the runaround and no one ever owned the closure process completely. Each time I'd make a request about stopping billing, I would be told that no more billing would take place. I finally had to put a hold on my checking account to prevent them from continuing to bill us. ### ★☆☆☆☆ Human Interest 继续向你收费… - Krystal Knapp · 2026-05-20 Human Interest 在你转投另一家 401k 服务商后，照样继续扣费三个月甚至更久。你取消时客服代表不会主动告知，反而是几周后有人联系你安排预约。他们未经你允许就自动扣款，还试图让你签一份放弃声明，接受对他们有利的条款。体验极差。千万别碰。 ### ★★★★★ 开头很糟，结尾很棒！ - Matthew Ehlen · 2026-05-13 My experience initially was extremely frustrating and disappointing. Communication was unclear, and I felt like I was not getting the information or support I needed. The process seemed disorganized, which left me concerned and unsure about what to expect. Fortunately, Catherine N. stepped in and completely changed my experience. She took the time to clearly explain everything in a way that was easy to understand, answered all of my questions thoroughly, and most importantly, followed through on everything she said she would do. Her professionalism, responsiveness, and commitment to resolving the issues restored my confidence. While the beginning of my experience was very poor, Catherine N.'s outstanding customer service turned things around. She is a true asset to the organization, and I greatly appreciate her help. ### ★★★☆☆ 我没看到任何工资单或… - Troy King · 2026-04-30 Í havent seen any kind of pàyroll or contributions to accomodate my retireménr life.. > 商家回复 (2026-05-01): 我们很想详细了解您的情况，但无法识别您的身份。出于安全考虑，请按以下步骤操作：登录后，点击仪表板顶部的 Support，在聊天中请求升级您的案例。 ### ★★★★★ 客户服务很棒！ - customer · 2026-04-28 帮我办理401k结清的那位女孩非常热心！她一步步引导我，完美满足了我的需求。这个过程涉及很多内容，她非常专业且讲解清晰。谢谢！ ### ★★☆☆☆ 客服太差了 - Tara Roulis · 2026-04-28 Update: It's been over a week and we have not been contacted by anyone as per the comment. Human Interest's customer service is abysmal. It's hard to get someone on the phone and when you email support they give vague, incomplete answers. I give them a 2 instead of a 1 because they did integrate with our payroll provider and there was ease to that, however, when we switched payroll companies it was almost impossible to get someone to tell me how to manually contribute to the fund. We are switching providers. > 商家回复 (2026-04-28): 感谢您分享反馈，Tara。这不是我们希望任何人经历的情况，我们的团队正在积极调查以尽快解决。我们的客户倡导团队将直接联系您讨论您的经历，因为我们一直在寻求改善客户体验。感谢您在我们努力纠正问题时的耐心。 --- - 全部评价与筛选: https://ok.one/review/humaninterest.com - JSON 接口: https://ok.one/api/companies/humaninterest.com - 评分口径与数据来源: https://ok.one/methodology/