Hypnozio 回复2026-08-07Hello Sabra,
Thank you for taking the time to share your feedback. I can understand why seeing multiple offers during checkout would leave you feeling disappointed. Shopping should feel simple and straightforward, so I'm sorry to hear that your experience felt otherwise.
I take feedback like yours seriously because it helps us understand where we may not be meeting our customers' expectations. I'd like to personally review what happened and see exactly how your order was processed.
I've sent you a request for a few additional details through Trustpilot, but if it's easier, you're welcome to reply directly to that message.
Once I have the information, I'll review whether any items may have been added to your order unintentionally or if your concern is primarily about the checkout experience itself. From there, I'll look into the most appropriate way to address your case. Depending on what I find, that could include reviewing the charges with you, discussing available resolution options where appropriate, or simply making sure your feedback is documented and shared with the right team.
Regardless of the outcome of the review, I'll also be forwarding your comments to our Marketing team. Feedback like yours is important, and we want them to understand how the checkout experience is being received so it can be considered in future improvements.
If you'd prefer to reach me directly, you can also contact me through https://support.hypnozio.com/. Please use the subject line "Trustpilot – Hypnozio" and mention this review so I can quickly locate your case. You may also contact our support team by phone at (US) +1 (214) 238-8241.
I appreciate you bringing this to our attention, and I look forward to reviewing this with you.
Best regards,
Jenna Torres
Hypnozio Customer Care Manager