Due to some special circumstances, we may not be able to get the first place for all of orders and we are really sorry for the inconvenience. According to our refund policy, we will refund the orders that did not come in first place after the event ends. And we'll send you a confirmation email after refund please rest assured. If you have any questions, please feel free to contact us via the following methods. Our team is committed to providing you with a satisfactory solution.
Discord: iggm_com
Email: [email protected]
IGGM TEAM
Dear customer, we are not able to find your order based on the information you provided. Could you please provide us with the order number so we can assist you further?
Please feel free to contact us via the following methods. Our team is committed to providing you with a satisfactory solution.
Discord: iggm_com
Email: [email protected]
IGGM TEAM
Thank you for contacting us. Based on the rank screenshots provided, the final result was 2nd place. In accordance with the service terms agreed upon when the order was placed, we have already processed a 50% refund to your account.
We truly understand your frustration and sincerely apologize for not fully meeting your expectations this time. We are constantly working to improve our services, and your satisfaction remains our top priority.
Discord 1: iggm_com
Discord 2: cathy_yf
Email : [email protected]
Regards,
IGGM Support
Thank you for sharing your feedback. We sincerely apologize for any frustration caused during this event.
We would like to clarify that our Racers service is structured to guarantee the overall 1st Place grand prize (including the exclusive Token and grand rewards). To achieve this efficiently, our play team manages point allocation dynamically across all three races—often conserving resources early on to secure a decisive win in the final double-point round.
While the promised 1st Place outcome was delivered, we fully recognize that the experience fell short regarding lap reward pacing and team coordination. We take your experience very seriously and would love the chance to make things right for you.
Please reach out to our team directly on Discord, so we can review your order details and resolve this to your satisfaction.
Discord 1: iggm_com
Discord 2: cathy_yf
Email : [email protected]
Regards,
IGGM Support
