# Jackandrose 评价与评分 > 来源: OK.one — https://ok.one/review/jackandrose.net - 域名: jackandrose.net - 分类: 商业服务 - 综合评分: 5.0 / 5 (10 条评价) - 评分分布 5→1 星: 100% / 0% / 0% / 0% / 0% - 所在地: China - 数据更新: 2026-10-25 Jackandrose（jackandrose.net）在 OK.one 的综合评分为 5.0 分（满分 5 分），基于本站收录的 10 条用户评价，属于商业服务分类，口碑优秀。好评高度一致，100% 的评价为 4 星及以上。数据最后更新于 2026-10-25。 ## 最新评价(第 1/1 页) ### ★★★★★ I had an issue with a losing one of my… - Jeff · 2026-10-15 I had an issue with a losing one of my water siphon and I emailed jack&rose to see if I could get a new siphon. Not only did I get a new siphon they gave me a whole new steamer. Andrea provided outstanding customer service via email, great job by her and wish the company the best. Best regards, Jeff ### ★★★★★ Best Travel Steamer for Traveling! - Michael & Michelle · 2026-10-14 The Jack ＆ Rose Travel Steamer has been our go-to for vacation as an easy, lightweight, and portable design for our steaming needs. After a few years of use, we lost the reservoir cap for the water tank. We misplaced it while packing, un-packing. Everything else was still intact but the device would not work without the cap as that is where water feeds from the tank to the steamer. I looked on Amazon, Jack & Rose website, etc. for a replacement reservoir cap or the entire tank. I did not want to buy a brand new one since the one we have is working just fine. I reached out to Jack & Rose customer support via their email about finding a replacement reservoir cap. Andrea, from the support team assisted me throughout my inquiry. She was understanding, knowledgeable, and responsive to help find a solution for us. I asked for just the reservoir cap at the very minimum or the entire water tank. Andrea said she would take care of us, sent a new one with the tracking and kept us well-informed throughout the shipping and delivery process. To our surprise, a brand new travel steamer was delivered. We couldn't be happier with the level of customer service and how Andrea went above and beyond to exceed our expectations. I would recommend Jack & Rose products to my friends and family after this experience. ### ★★★★★ My steamer arrived malfunctioning great customer service - Alexandra Houggard · 2026-10-10 My steamer arrived malfunctioning, but I didn’t realize it until I finally got around to opening the box. By then, I was outside the return window. Customer service was absolutely wonderful and immediately sent me a replacement without any hassle. Jaina was especially kind and helpful throughout the process. The new steamer works great, and I couldn’t be happier with the customer service ### ★★★★★ Jaina was the best in helping me get a… - Nikara Morgan · 2026-09-14 Jaina was the best in helping me get a replacement part. Excellent customer service ### ★★★★★ Reactivity and professionalism - Fofana · 2026-09-08 Dear Customer Service Team, I would like to express my complete satisfaction with the support I received. When my travel steamer stopped working, I contacted your customer service department. Your team responded very quickly and professionally. I was informed promptly that a replacement unit would be sent, and this commitment was fully honored. I greatly appreciate the responsiveness, professionalism, and efficiency demonstrated throughout the process. The issue was resolved smoothly and without any difficulties. I highly recommend your after-sales service and would like to thank your team for the excellent customer experience. Kind regards ### ★★★★★ Great customer service and product - C.A. · 2026-09-06 The steamer iron is a great product and we use it daily. It malfunctioned one day and the customer service team was able to ship a new one to me while under warranty. I am happy there was no hassle and we can get back to our regular routine at home. ### ★★★★★ Customer service was great and quick… - Zain · 2026-09-04 Customer service was great and quick response. Solved my issue very soon. ### ★★★★★ 5 star experience - Jesse · 2026-08-17 5 star experience Jaina was incredible helpfully and responded in a timely manner. Although my issue was not fixed, they offered to send a replacement for my steamer. Great customer service. ### ★★★★★ response of customer service - Michele Basista · 2026-08-17 ### ★★★★★ Support was awesome - Okasha Yousuf · 2026-08-06 Support was awesome Thank you Andrea --- - 全部评价与筛选: https://ok.one/review/jackandrose.net - JSON 接口: https://ok.one/api/companies/jackandrose.net - 评分口径与数据来源: https://ok.one/methodology/