Chargeback

Hi Angela, we’re really sorry this felt difficult. That’s not how it should be. If you’re still trying to cancel, we can do it with you step by step or even handle it on your behalf. Just send us the subscription name at [email protected], text 856-830-5903, or go to https://help.joinchargeback.com/ and we’ll take care of it.

嗨 Lucy，非常抱歉这件事给您带来了压力。我们知道处理银行提醒确实让人头疼。我们的价格都是 upfront 显示并要求确认的，但如果这不是您的本意，我们会帮您解决。请发送邮件至 [email protected]，发短信到 856-830-5903，或访问 https://help.joinchargeback.com/。我们期待尽快帮您解决这个问题。

Hi Karl, we’re truly sorry you felt this way about our app. Our pricing is shown upfront and requires confirmation, but if this wasn’t your intention, we’ll make it right. Please contact [email protected], text 856-830-5903, or go to https://help.joinchargeback.com/. Our no questions asked refund policy has you covered.

Hi Russ, that is definitely not how we want anyone to feel. We do present the pricing and require confirmation before checkout, but if you did not mean to proceed, we completely understand. The membership is billed annually, which can feel high at once, but it comes out to roughly $12 per month, and the average member saves far more than that. If you would prefer a refund, we have a 100% money back guarantee with a no questions asked refund policy. Please contact [email protected], text 856-830-5903, or visit https://help.joinchargeback.com/ and we will take care of it right away.

Hi Gail, we’re truly sorry you felt this way about our app and about your previous support experience. Being on the phone all day and still not getting help is not acceptable, and we completely understand why you’re upset. Please reach out again so we can escalate this properly. You can email [email protected], text 856-830-5903, or go to https://help.joinchargeback.com/. We have 24/7 live chat support available there as well. If for any reason we are not able to resolve this to your satisfaction, you are fully covered by our 100% money back guarantee with a no questions asked refund policy. We truly want to fix this for you.

Hi Carol, that definitely sounds frustrating. If you believed you were being redirected for a refund and instead saw a PayPal charge, we understand why you would be concerned. Our membership is billed annually at $144, which breaks down to about $12 per month, and the average user saves around $400 dollars. However, if you did not mean to subscribe, we will absolutely honor a full refund. Please reach out to [email protected], text 856-830-5903, or visit https://help.joinchargeback.com/. We are available 24/7 and will take care of this immediately.

嗨 Philip，非常抱歉您对我们的应用有这样的感受。这绝对不是我们希望任何人有的体验。我们确实在结账前显示完整的订阅价格并要求确认，但如果这不是您的本意，我们完全理解。 年付计划 upfront 看起来可能不少，但分摊到每月大约12美元。平均用户能节省约400美元，而且通常我们只需要取消一个订阅就能覆盖大部分会员费用。 话虽如此，您完全受到我们100%退款保证和无条件退款政策的保护。请联系 [email protected]，发短信到 856-830-5903，或访问 https://help.joinchargeback.com/。期待您的回复，我们会尽快帮您解决这个问题。