Fleek

Hello, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience has left you feeling this way. We want to reassure you that our goal is to resolve your issue, not make the process more difficult. As your claim relates to the authenticity of the items, we do need to follow a verification process before we can hold the seller financially responsible. This is to ensure we're fair to both our buyers and sellers. The reason we've asked you to verify a few of the items through the Legit App is so we have independent proof that the items are counterfeit. Once you share those authentication results with us, we can proceed with charging the seller and processing the appropriate refund. We also want to assure you that we'll reimburse the cost of the Legit App authentication, so you won't be left out of pocket for helping us verify the claim. We understand this adds an extra step, and we're sorry for the inconvenience. Our intention is simply to make sure we have the necessary evidence to resolve your case fairly and as quickly as possible. We appreciate your patience and look forward to resolving this for you. Best Regards, Fleek Customer Care

Hello, Thank you for taking the time to share your feedback. I am genuinely sorry to hear that your experience with our platform and support team fell short of what you expected. This is not the standard of service we want any buyer to receive, and I apologise for the frustration this has caused you. I would like the opportunity to understand what went wrong and make things right. Please email your order details to [email protected] with the subject "Trustpilot review", and we will look into your concerns and any outstanding issues as a priority. Thank you for raising this. Your feedback helps us identify where we need to improve and ensure buyers receive the support and experience they deserve. Best Regards, Fleek Customer Care

Hello, Thank you for taking the time to share your feedback. I'm sorry to hear that you still feel disappointed with your experience. After reviewing your case, I can confirm that we investigated your concerns and resolved your case within 5 days of you raising it with our Customer Experience team. We also processed the agreed refund directly to your original payment method and, at your request, provided you with a refund invoice for your records. While we're glad we were able to resolve your case within our resolution timeline, we're sorry that the outcome did not meet your expectations. We understand how frustrating this experience has been, and we appreciate you taking the time to share your feedback. Your feedback is incredibly valuable to us as we continue improving our quality control processes and the overall customer experience. Best Regards, Fleek Customer Care