# Joybos 评价与评分 > 来源: OK.one — https://ok.one/review/joybos.com - 域名: joybos.com - 分类: 家庭服务 - 综合评分: 2.6 / 5 (172 条评价) - 评分分布 5→1 星: 33% / 6% / 2% / 5% / 53% - 所在地: China - 数据更新: 2026-10-25 Joybos（joybos.com）在 OK.one 的综合评分为 2.6 分（满分 5 分），基于本站收录的 172 条用户评价，属于家庭服务分类，口碑较差。53% 的评价为 1 星，差评比例偏高；商家回复了 51% 的差评；近 12 个月新增 21 条。数据最后更新于 2026-10-25。 ## 最新评价(第 1/9 页) ### ★☆☆☆☆ DO NOT BUY FROM JOYBOS !!! - Sammy’s mom · 2026-09-29 DO NOT BUY FROM JOYBOS !!! Item was flimsy. Cost too much to return. Rip-off. Disgusted. 🤢 Edit: No JOYBOS, I did not order something as “Sammy’s Mom”. Your company sends out cheap goods and makes the customer return them to China if they are not satisfied. Your customer service phone number rings six times and disconnects (716-214-3033). Your chat service goes straight to an email that is not returned. Your company should be banned from the U.S. l will report you to the FTC. > 商家回复 (2026-09-30): Dear Customer, Thank you for contacting us. We are sorry we can't find any order record with your name Sammy’s mom, would you please let me know more information such as the order number, credit card transaction or something else? So that we can help you solve this problem soon. Thank you for your patience and understanding. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team ### ★★★★★ Very good experience - Stephen · 2026-07-27 I ordered before I read some of the reviews here, and I was really worried. My worries were needless though. Delivery arrived within 4 days of placing the order, the product was easy to assemble, and it looks good and it is very solid. ### ★☆☆☆☆ I ordered a product well over a year… - Hilda Templeton · 2026-07-26 I ordered a product well over a year ago and loved it. So I ordered and paid for a second item that has never arrived. The phone is never answered. No call back. The website for service is unavailable. What’s going on??? I believed this was a trustworthy website. My present experience is so disappointing and I want my money back. > 商家回复 (2026-07-27): Dear HILDA, Thank you for contacting us. Sorry for the inconvenience. We replied to your email on July 22nd and again today, but both emails were blocked by your anti-spam system. We can provide you with screenshots of the sent emails and the bounce-back messages. It's not that we don't want to reply to your messages, but rather that we are unable to contact you. We can only reply to you here promptly. If you see this message, could you please delete the negative review? Your order US#82133 was shipped on July 8 via China Post First Class International Mail. The tracking number is HHH1000428770YQ. You can track the parcel status here: https://www.track718.com/en/detail?nums=HHH1000428770YQ&cb=1362. Usually China Post First Class International Mail takes about 15~25 business days for delivery. According to the shipment details, your package is in transit. Would you please wait another 1 week for your shipment to be delivered?Thank you for your patience and understanding. Please see below for more information about the package. Tracking No: HHH1000428770YQ Package Status: In Transit Destination: United States Origin: China 2026-07-15 10:22:00 China,Item In transit,Estimated arrival time:2026-7-26. 2026-07-14 13:14:00 China,Item Start transportation. 2026-07-13 17:58:00 China,Item Waiting for transportation. 2026-07-13 10:03:00 China,Item at the centralized transportation center. 2026-07-12 12:44:00 SHENZHEN,Item departed from origin. 2026-07-11 17:51:41 SHENZHEN,Item outbound in sorting center. 2026-07-11 17:49:07 SHENZHEN,Item outbound in sorting center. 2026-07-11 16:16:25 SHENZHEN,Item inbound in sorting center. 2026-07-11 16:16:25 SHENZHEN,Item inbound in sorting center. Tracks are supported by www.track718.com Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team ### ★☆☆☆☆ I purchased 3 different items from this… - Anthony Cruz · 2026-06-23 I purchased 3 different items from this company. 1) mop set (feels like a high end kids toy) 2) broom set ( tried sweeping some dirt, bristles were too soft) I tried really hard not to try and send it back, but I had to. Well, they wouldn't take it back. They said nothing wrong with it. Even though legally, if something says that it will sweep and it doesn't sweep, it is defective. 3) bathroom garbage can. They didn't even supply a sample bag, and it came without batteries. Who does that? A few months later ( just recently) the garbage can arm broke, I didn'try to return it, I asked them for the part so I can fix it myself. I just received the email saying they don't sell the parts or send out the parts. I would have to buy the whole can again. Totally garbage. I would never buy from this place ever again. All three items are worthless. Please read their return policy very carefully. They are the slickest company. They refuse to take back anything they will make you go through hell before they return anything for you. Be very careful what you buy from them. They sell the cheapest of quality. > 商家回复 (2026-06-24): Dear Customer, Thank you for choosing Joybos. We are sorry to hear that you are not satisfied with your purchase. We are happy to help you return and get a refund. We provided your return address in our previous email communication, and we did not prevent you from returning the item. Regarding the trash cans, some of our models come with trash bags, while others do not. Your purchase was for a model without trash bags. Also, because the trash cans need to be shipped to our US warehouse by sea, batteries are not included. You can check our product details. Finally, regarding trash can accessories, we do not provide additional accessories. However, we will cover any issues within the 6-month warranty period. You can send photos of the problem via email, and our customer service staff will assist you in resolving it. Please contact us if you have any further product-related questions. Thank you for your patience. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team ### ★★☆☆☆ I was looking for a fold out clothes… - Melissa A · 2026-06-09 I was looking for a fold out clothes hanger to dry clothes, blankets, and towels this product was advertised as easy to store easy to fold and easy to use. It was actually incredibly clunky and the type of thing that you would never just fold out to use temporarily and put away, which was the advertised purpose. So I wanted to return it. First they made me send pictures of it and assured me that good return service options were coming after I send pictures. then I was told that because the product was in good condition they can’t be responsible for shipping, but they can give me a $20 credit if I’d like to keep the item. We’ll see if they follow through on the $20 credit. I checked and return shipping is too much because of how tall the package is. It’s a shame, I regret to contribute more cheaply made Chinese crap to the landfills but I literally hate this product and my experience with joybos. > 商家回复 (2026-06-12): Dear Customer, Thank you for choosing Joybos. We are sorry to hear that you are not satisfied with your purchase. And we are happy to help you return and refund. We provided your return address in our previous email communication, and we just refunded you $20, which you can check. Please contact us if you have any further product-related questions. Thank you for your patience. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team ### ★★☆☆☆ Order fine, but marketing emails border on harassment and are impossible to stop - Sara · 2026-05-29 I ordered several shelf organizers more than a year ago. They arrived in good condition. However, it is impossible to unsubscribe from Joybos' marketing emails, which to my knowledge I never consented to receive in the first place. I've hit "unsubscribe" and updated my email preferences multiple times and yet continue to receive constant inbox spam. I would strongly recommend against ordering anything from Joybos for this reason alone--the inbox clutter and frustration is truly not worth it for cheap plastic organizers. > 商家回复 (2026-06-01): Dear Customer, We have removed your information from our list of subscribed customers and will not email you again in the future. Sorry for disturbing. Thank you. ### ★★★★★ Great shoe shelf - customer · 2026-05-26 Excellent shoe shelf and very handy. It helped me organize my closet. I struggled a bit getting the panels snapped on, but once I got the first two on, the rest were easy. I also appreciate the free gift. I highly recommend this seller. ### ★☆☆☆☆ For now - Christie Tarver · 2026-05-18 For now, they have No human services that I can tell. I call and call but the phone hangs up after so many rings. Not dependable in a time crunch situation even though was promised. > 商家回复 (2026-05-19): Dear Customer, Thank you for choosing Joybos. Sorry for the inconvenience. Our Online service time is Mon–Fri 7:00 am–10:30 am EST, 8:00 pm–12:00 pm EST, phone number is 1-716-214-3033. We checked and found that we replied to your email yesterday. Would you mind checking your spam/junk mail folder? We also just contacted you again via email. Please check it so we can resolve your issue as soon as possible. Thanks for your patience and kind understanding. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team ### ★★★★★ My experience with the customer service… - Amanda · 2026-05-12 My experience with the customer service was great. They responded to my emails in a timely manner. They were helpful, answered my queries and with my particular issue, demonstrated goodwill and flexibility to resolve the issue for me. ### ★★★☆☆ Products purchased are nothing special… - Robert Stewart · 2026-05-01 Products purchased are nothing special and you can get same or better products at your local stores. One of the mops we ordered came from overseas and took 36days to receive. ### ★★★★★ Excellent Customer Service in UK - Cathy Lovelock · 2026-04-07 Excellent customer service from UK supplier. Quick delivery of order with regular updates. Answered my emails promptly. ### ★★★★★ I ordered two bookcases from Joybos on… - D. Thompson · 2026-03-20 I ordered two bookcases from Joybos on Feb. 5. It is March 19 and they have not arrived even they were to be delivered on March 15. Now, there is no tracking info available at all. The phone number on its website is none functioning. I am concerned about this company and wish that I would have read reviews before placing my order. I think credit card companies should be notified so customer payments are protected. As promised I am amending my review. The bookcases arrived today!!! Joybos has also offered to send me a free gift for the delay. I appreciate the company's attention to my order ### ★☆☆☆☆ Awful customer service that sells… - Kb · 2026-03-06 Awful customer service that sells overpriced junk. > 商家回复 (2026-03-07): Dear Customer, Thank you for choosing Joybos. Sorry for the inconvenience. We have already answered your product question via email; you can check the email information. And we will provide a satisfactory solution after receiving your reply. Thank you for your patience and understanding. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team ### ★☆☆☆☆ Order shipped from China, never arrived - Simon Winter · 2026-02-01 I placed an order on this website not knowing that the item would be shipped from China, and it still hasn't arrived. No communication about shipping times have been provided. No tracking details, no customer support, none of the links work in the Shop app to track the order. > 商家回复 (2026-03-06): Dear Customer, Thank you for choosing Joybos. We apologize for the inconvenience caused, but we understand that your package arrived successfully on February 5th, and we have resolved your issue smoothly via email. If you have any questions, please feel free to contact us. Thank you for your patience and understanding. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team ### ★★★★★ Stackable clothes storage baskets - Wendy B · 2026-01-24 Shortly after ordering three stackable clothes storage baskets I went on to Trustpilot and was dismayed to read the negative reviews. However, in the event, I am very pleased with the product which had going for it the fact that the baskets came in different sizes to fit into e.g. an airing cupboard. They look great, are sturdy and strong. Yes, you have to wait a few weeks for delivery for obvious reasons: they are coming a long way! When I eventually contacted Customer Service they responded immediately. So I am a satisfied customer. A bit pricey but if that’s what you’re looking for and you’re prepared to be patient I personally think they are a good buy. ### ★☆☆☆☆ I would strongly advise others not to… - Sugandha Dhar · 2026-01-08 I would strongly advise others not to order from this seller. My experience has been extremely disappointing from start to finish. The product has still not been delivered, well past the timeframes that were originally promised on the website. The shipping information was confusing and misleading, and once I placed my order, there was no proper update about where my package actually was. Customer service has been just as frustrating. Messages are either not responded to or I receive generic replies that do not solve anything. Instead of providing a clear delivery date or a real solution, I was simply told to “keep waiting” or to refuse the parcel if it ever eventually arrives. That is not acceptable when I have already paid in full. There has been no responsibility, no urgency, and no genuine assistance from this company. At this point, I have lost trust completely. I regret ordering from them and would not recommend them to anyone. Save your money and avoid the stress — look elsewhere. ### ★☆☆☆☆ I had a disappointing experience with… - katrice hawkins · 2025-12-20 I had a disappointing experience with this company’s return policy. I contacted them within 30 days to return an item that was not damaged and unused. Initially, I was told the item could not be returned, and later I was informed that I could only return it at my own expense plus pay a $33 restocking fee. After factoring in return shipping and the restocking fee, the cost to return the item is almost as much as the item itself. This feels unreasonable and was not clearly communicated upfront. I would not recommend purchasing from this company unless you are absolutely certain you will keep the item. > 商家回复 (2025-12-26): Dear Customer, Thank you for choosing Joybos. We are sorry to hear that you are not satisfied with your purchase.We have reviewed your order and found the relevant email correspondence. We apologize for your dissatisfaction with our return policy and will promptly report it to our superiors. You can check our website for our return and exchange policy. Furthermore, we have also discovered that you have already returned the product; your refund will be processed promptly upon receipt of the returned package. Thank you for your patience and understanding. Please let us know if we can be of further assistance. Best regards, The Joybos Customer Service Team ### ★☆☆☆☆ Faulty Mop - Robert Tonkin · 2025-12-01 I bought a mop for $99.95 early August which took 6 weeks to arrive. Once I discovered there were no instructions on how to set it up I was unhappy with the product. I contacted Joybos and they offered me a $20 discount so I thought I’d try the mop out. I only use it ever 2-3 weeks, about 6 times since late September but today the Velcro strips on the bottom of the mop have partially come away. So now, I can’t squeeze the water off the mop pads because the Velcro strips aren’t sitting flat. Basically I can’t use the mop because I can’t squeeze the water off. I’ve emailed Joybos asking for a refund of my faulty product, once I hear back from them I’ll update my review. Regards Robert Update: emailed Joybos, agreed to a replacement mop, so I’m happy with this result. I never really wanted a refund, I just want a mop. Cheers Robert ### ★★★★★ Satisfied customer. Waiting for delivery … - Randolph Sanmillan · 2025-11-19 I will change my review when the answer me and take care of the issue. I purchased the self wringing mop and extra heads. The heads are for a totally different mop. All 6 heads. Only the one that came with the mop fits. I will report to my cc company but I’ll give it a day for a response Update they are sending me the correct mops to go with the heads sent. Thanks ### ★★★★★ Joybos solved my problem quickly - Customer Claudia · 2025-11-14 Joybos solved my problem quickly. Great customer service. Couldn't ask for more --- - 全部评价与筛选: https://ok.one/review/joybos.com - JSON 接口: https://ok.one/api/companies/joybos.com - 评分口径与数据来源: https://ok.one/methodology/