Joymind

Thank you for taking the time to share your experience. I'm truly sorry to hear you walked away feeling frustrated. That's never the experience we want our clients to have. I did want to provide a little context, as it sounds like there may have been some confusion about how your program was structured. At Joymind, we typically recommend an 8- to 12-session program because lasting change generally takes place over a series of sessions. Clients can pay in full, use financing, or choose a monthly membership that spreads the cost into recurring monthly payments. Based on your account, you enrolled in the monthly membership. Your future appointments were scheduled in advance to help maintain momentum and secure your preferred time with your hypnotherapist, as our providers often book several weeks in advance. If those appointments aren't reserved, clients can lose continuity in their care and have difficulty getting back on their therapist's schedule. Your welcome email also outlines that you're enrolled in a recurring membership, includes your next billing date, and explains how the membership works. I also understand your frustration about not being able to cancel through the app. We intentionally handle cancellations through our Client Success team to protect our clients' privacy. Unfortunately, we've had situations where someone other than the client attempted to make changes or cancel a program without the client's knowledge or consent. Verifying requests directly with the client helps ensure we're honoring the wishes of the person who enrolled. While I'm sorry this was your experience, I appreciate you sharing your feedback. We take it seriously and are always looking for ways to improve how we communicate our programs and processes.