尝试获取时遇到了一点困难…
重新路由催款信时遇到些麻烦。我请求帮助，但得再付一次钱才能寄到正确地址。太不厚道了。（顺便说，他们没回复。）我还觉得奇怪，为什么我要付一大笔钱只是跟律师聊几句，却偏偏不能聊我的案子？为什么要为这个付钱？
Hi Denzel, Thank you for your feedback on Trustpilot. As a small business, your input helps us identify areas where we can improve. I understand your frustration and apologize for any confusion. We charge per address to which you would like to send your letter. If you didn’t receive a response to your letter, please see our guide on the next steps here: https://justicedirect.com/post/no-response-to-demand-letter. I reviewed your account and see you started our intake for our Small Claims Lawsuit service. With our small claims service, your attorney will review your case and evidence and provide you with written feedback about your case. If you choose not to file your lawsuit after reviewing your attorney’s feedback, we’ll refund 25% of our fees. Every case we handle has to go through our attorney review process. Learn more about our process: https://justicedirect.com/post/how-justice-direct-works#How-Our-Small-Claims-Service-Works If there’s anything further we can do to assist, please don’t hesitate to let me know. - Casandra Rojas, Customer Success Manager