Kinetic Digital Publishers

Thank you, David, for your thoughtful feedback. We're glad Sophia’s support made a positive impact, and we appreciate your note about upfront cost clarity—we’ll work on improving that. Congratulations again on your memoir!

Thank you! We're glad to hear you've had a great experience so far. Larry and the team are excited to see your book promotion through to success!

We're delighted to hear about your consistent sales through our KDP distribution channel! Steven Khan and our team work hard to make the basics clear, especially around sales tracking and royalties. We appreciate your feedback about wanting more visibility on platforms like Barnes & Noble - that insight helps us continue improving our cross-platform transparency for authors like you!

Thank you for your feedback, Wendy. We're sorry to hear about your dissatisfaction and would like to clarify a few important points. First, we are an independent publishing service, not part of Amazon’s Kindle Direct Publishing (kdp.amazon.com). We clearly state this in all our communications and on our website. Our goal is to support authors with additional services that go beyond basic self-publishing. We understand your concerns regarding communication delays and assure you that our team is comprised of dedicated professionals working hard to support our clients regardless of location or accent. While we use AI tools to improve support efficiency, all final project decisions and edits are handled by real people. If your novel was left in an unsellable condition, we are more than willing to revisit the project and work toward a resolution. We encourage you to contact our compliance team so we can assist you further. Email: [email protected] Your satisfaction is important to us; we are still here to help. Sincerely, KDP Digital Publishers

Thank you for sharing your feedback, Dean. We’d like to clarify a few important details about your project. The delays in your publishing timeline primarily stemmed from the nature of your manuscript, which contained content that our editorial team determined to conflict with various religions and faiths. As a result, we respectfully declined to proceed with the editing in-house and advised you to outsource this step to an independent editor. While we offered compensation for this inconvenience, it was never agreed upon or communicated that a full refund for the editing cost would be issued. In good faith, we compensated you with a paid advertising campaign in exchange for the Times Square billboard offer. Furthermore, while we were actively discussing refunding a portion of your investment after deducting the cost of services utilized, you initiated disputes on all associated payments. This action has now escalated the matter to our legal team for further handling. We also made an additional attempt through our compliance team to find a mutually acceptable resolution, but we have yet to receive your response. We remain committed to resolving this situation in the most professional and constructive manner possible. We value every client and strive to deliver quality and integrity in our work. Sincerely, KDP Digital Publishers

Dear Chantay, Thank you for your feedback. We acknowledge your concerns and want to address them appropriately. Our legal team has been attempting to contact you directly to resolve the matters you mentioned, including the domain ownership and the services provided. We are committed to ensuring clarity and fairness in all client relationships and would appreciate the opportunity to speak with you to move things forward. If you haven't already, please respond to their outreach or contact us at [email protected], so we can work toward a resolution.