Keygold

Hi Ines, thank you for flagging this — we take reports like this extremely seriously. To be clear: KeyGold never stores your full card details; all payments are processed by our PCI-DSS compliant payment providers, so your card number is not held on our systems. That said, we want to investigate how anyone could have referenced your transaction. Please contact us at [email protected] with your order number and, if possible, a screenshot of the message you received, so our security team can look into it right away. We're sorry for the stress this caused.

Hi Natasha, Thank you for sharing your experience, and we’re truly sorry for the inconvenience caused. For login top-up orders, the process may sometimes take longer depending on the device performance, network connection, and whether the game requires an update before the transaction can be completed. We understand that this made the experience feel risky and uncomfortable for you, and we sincerely apologize for that. We also appreciate your update confirming that the payment has been refunded. Customer account safety is very important to us, and we will keep improving our login top-up process to make it clearer, faster, and more reassuring for customers. Thank you again for your feedback.

We’re sorry for the delay. If the live chat is stuck on “Reconnecting”, please try refreshing the page or opening our website in a different browser or an incognito/private window. If it still doesn’t work, please send us the following information here: * Your Order ID * The email address used for the order * A screenshot of your payment receipt We’ll check your order immediately and help resolve it as soon as possible. We apologize for the inconvenience and appreciate your patience.

Hi, We appreciate your review, but we would like to clarify an important misunderstanding. Our service does not require or request any account passwords (including email, Facebook, or game credentials). This is a strict security policy we follow across all orders. For “login-based top-up” services, what may be required is temporary login access to the game account in order to complete the purchase directly inside the official game system. This is not the same as requesting or collecting passwords, and no credentials are stored or reused in any way. We also understand that some users may feel uncomfortable with login-based services. In such cases, we always provide alternatives such as guided assistance or step-by-step support so the customer can remain in full control during the process. It is important to note that providing region, UID, or account ID alone is not always sufficient for certain in-game purchases, which is why login-based completion is sometimes required by the game’s own system—not by us. We take account security extremely seriously and operate within industry-standard procedures used by many similar services. If there is any confusion during your order, our support team is always available to clarify before proceeding.

Hi Ethan, thanks for raising this — it's a fair question, and we'd much rather you ask than assume the worst. Here's the honest reason behind it: for Kingshot, the packs that carry first-purchase bonuses and event eligibility can only be bought from inside the game, not through Kingshot's public web store. So for those, our team completes the purchase by signing into your linked Google/Facebook account in-game. What we do NOT need is your password. The correct flow is that you only ever pass us the one-time verification code sent to you at the moment of sign-in — you stay in control the whole time, and we log out and clear the session as soon as the pack is delivered. If a teammate phrased this as asking for your "password," that's our wording mistake and we'll fix it on our side. For your own peace of mind we also recommend keeping 2FA on and changing your password after any login top-up. Could you send us your order number via support chat? We'd like to look at exactly what was asked and make it right.

Hi, thank you for the honest feedback, and I'm truly sorry your order took over two hours to complete — that's well below the standard we hold ourselves to, and your frustration is completely fair. You've raised points we take seriously: the wait time, the slow chat responses, and the friction of having to share account details for login-based top-ups. We're actively working on a faster, more self-service top-up experience to remove exactly this kind of hassle. I'd genuinely like to make this right for you. Please reach out to us at [email protected] and we'll take care of it personally. Thank you for giving us the chance to do better.

Thank you for getting back to us with your order details. I've checked order O1780285903096 (Whiteout Survival 0.99 pack), and I can confirm it has now been successfully delivered to your game account — please take a moment to check and confirm everything has landed. I'm sincerely sorry it didn't arrive on time and that you were kept waiting earlier. That's not the experience we want for anyone, and we're actively working to make both delivery and our support responses much faster.

Hi, we’re sorry for the waiting time. For digital gift card orders, some payments may require additional security verification before the code can be delivered. This is to protect both the customer and our platform from payment risk or unauthorized transactions. Please provide your order number, and our team will check the current status for you. If the order cannot be completed, we will arrange a refund through the original payment method. Thank you for your patience.

Hello Akia, please accept our sincerest apologies for the delay and the frustration it caused. 🙏 Due to a recent surge in orders during our promotion, our manual verification team experienced a temporary backlog. 📈 We personally verify each transaction to ensure 100% account safety and official channel reliability, which unfortunately led to a longer wait time than usual. We’ve now expanded our support team to ensure faster delivery and better communication moving forward. If your order still hasn't arrived, please reach out to us at [email protected] with your Order ID, and we will prioritize it immediately! 🚀